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    The Source

    4.0 (1 review)
    Closed 10:00 am - 9:00 pm

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    6 years ago

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    Cellular X

    Cellular X

    3.0(2 reviews)
    0.3 km

    Brought my Iphone 6 in to have the screen fixed, and received excellent service. The staff told me…read morewhat all my options were and the repair was extremely quick. I was basically in and out and the price was very reasonable, would recommend to anyone looking for phone repair in Pickering area.

    In July 2014 I went in to Cellular X located on the lower level of the Pickering Town Centre to fix…read morea power button issue on my S3. I was told the repair would take a day or two which turned into 5 days, much to my frustration. When I finally got my phone back my antenna which allows me to connect to wifi networks was broken (it had never been an issue before I got it fixed). When I told them about the problem, they held my phone for another 4 days promising to fix it. They fixed absolutely nothing and replaced my battery with a worse one (who knows why, nothing was wrong with it in the first place). When I went in and explained how they messed up a perfectly good phone (since it STILL didn't work) the technician yelled at me on the phone and told me he didn't even open up my phone in the first place so the antenna could not have been broken by him. I was livid. I then took it to ANOTHER technician at a different cell repair store, who opened the phone right in front of my eyes (the second I walked into his store) and told me someone had in fact broken the antenna at Cellular X and tried to solder it back on horribly (I saw the soldering job and it was atrocious). Long story short: lots of phone calls later to Cellular X, money spent and not fully refunded and weeks later, my phone is not repairable. A year and a half old Samsung 3, a $400 dollar phone, ruined. All because these people didn't know what they were doing. I am HIGHLY dissatisfied with the level of customer service and I know for a fact that many other people feel the same way. Shortly after this all happened, I posted a Facebook status telling my friends about my experience with the store and was met with many comments about their own horrible experiences with Cellular X. Needless to say, I have complained to the owner of the company (obviously with no reply) and will be writing many, MANY reviews online about this bad business. I have never in my 10+ years visiting Pickering Town Centre experienced such terrible customer service.

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    The Source - mobilephones - Updated July 2026

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