I submitted a dress for dry cleaning on Tuesday afternoon. The dress was new (only a couple of weeks old) and I was told I could pick it up on Wednesday afternoon.
At 5:45pm on Wednesday - I went to pick it up and told the dress was not ready and to come back the next day.
Friday morning I went to pick the dress up. It now has significant staining on the back. Similar to the kind of stains you would see if you placed an iron on fabric for too long. A crusty, burnt stain. We were told "we were unable to get this stain out and we want to keep the dress another day to try again". So basically - they ruined my dress and then lied about it, acting like it was a pre-existing stain (it 100% was not there when I submitted the dress to them). I will never use them again. read more