Random rent increases....Random insurance increases. .... Not even worth it to even store here…read moreanymore.

Renter beware. Most all of the reviews you are reading is before life storage purchased this…read morefacility. I have 2 large storage units rented at this facility with expensive items that are acceptable to heat. The HVAC has not been working in my building for 3 weeks, Roughly 98 degrees inside, with no exact schedule when to get this back. We were told by the management team that it is not their place to call and let you know when these things happen. I would have expected at least a call or email so we could have come and moved the items that were not heat tolerant. Go with another facility, someone local that's not corporate.

Storage facility at Cantrell West is the best. It is pristine, heated and cooled if you wish and…read moreI would never use any other place. I had used one on Green Mountain Drive years ago, and I had a storage unit full of ruined furniture. You may pay a little more but you posessions are well cared for and you get them back like they were when you took them. So worth it. They have me as a customer for life. It is so appreciated to work with a company that knows what they are doing!!! Thanks to all of you!!! Cheryl R

Very clean! Great place for climate control in west Little Rock. The employees are very friendly…read moreand helpful. They even carry the hot tea that is my favorite flavor. Great customer service!

Generally very happy with these men. I was able to get something setup in a few days, and they were…read moreon time and generally a pleasant experience.

These guys were on time, friendly, got my move done in less than 2 hours and really did a nice job!…read moreThanks guys

Wonderful customer service! Alex was incredibly accommodating and easy to work with as he helped me…read moreto coordinate storage of two vehicles while my family was relocating to Little Rock. Facilities are very secure, well maintained, with affordable and fair pricing. Staff is very responsive online and via phone. Alex really went above and beyond to help ease our minds while we managed a stressful cross country move and I would highly recommend natural trails storage for all of your storage needs!

From the owner: Specialties: Climate Control Storage…read more Products: Free Air, Commercial Vacuums. Services: 24-Hour Access, 30 Day Hold, 90 Cameras, Auto Billing, Boat Storage, Drive-Up Storage, Indoor/Outdoor Storage, Reserve No Charge, RV Storage, Self-Service Billing, Self Storage, Storage Units, Temperature Control, Water Accessibility.

I had used this storage unit in the past, the units were sub-optimal, with leaks and rodents being…read morea problem but the property manager was friendly and helpful, (it was a woman at the time but can't remember her name), and we used them for a year or two. We did have an issue where someone broke into several units including ours they informed us quickly but not much was done about it, luckily we weren't missing anything of value and they replaced the locks, there are cameras but apparently they did not catch anything. Woods and trees on the back side make this a prime candidate for petty break ins. Fast forward a few years to 2020, we again needed a storage building they have a different property manager and he is the rudest person I have ever met, needless to say I took my business somewhere else and will never do business with these people again. Also the property manager is the only person you can talk to, getting to an owner is almost impossible by normal means.

I should have known better. We are under a full renovation of our house and was in need of an off…read moresite storage facility. Due to location we thought this location would be optimal. When I walked into the office, I met with site manager Phillip Tripp. I waited 10 minutes for him to take a break from the back, very irritated that I was bothering him. Barked at me the entire time about rules and what happens if we don't pay our rental fees. I asked for a copy of their rules to review and discuss with my husband. He said I can read it but I can't take it with me. I asked why and his response "Because I said so". Should have known better. I went ahead and rented unit thinking I won't have to deal with him again. After renting and moving valuables in, it rained and our unit had water coming in about a foot and a half through the bottom of the door when closed. I called and he was out of town and his sister didn't know what to do and said it would have to wait until he returned the next week. After several calls and a month later never returned calls we had to move things out and put a guard up a foot and a half to preserve our things. Due to we don't want to deal with him anymore and bother person to have a civil conversation with. The facility has a major rat problem and we began to find food particles in the unit when removing things to put others in due to the water leakage when it rains. When doing that we were almost finished and he was coming in to park around 7pm and started barking "Move now" to my very laid back husband. Phillip is nasty rude unhappy individual. We only had three boxes left. Recovering from cancer treatment I can't move very quickly. All he had to do is ask politely and we would have gladly moved. All he did was keep barking ordering for us to move due to my moving too slowly He is a key example of giving the wrong people a little bit of power to compensate for their educational short comings. And no, he never gave us an opportunity to speak to him about the water when it rains. We had to buy tarps and over everything. Don't go here.

Great customer service! Very friendly staff. Clean facility. Post office in the main office!…read moreVery convenient

After trying to reach them by phone numerous times to get an extension for removing items from…read moretheir facility, i was charged an entire month's rent for one day. The key for the lock was lost while moving out and was found the day rent was due, i went to get the last items out and they were closed the day after 4 July. The closure was not Posted on the door nor was it in the message when you called to reach an associate.

I highly recommend this Storage Facility. Just talk with Scotty and he will take care of your needs…read more110%. Great service and very very nice facility. Bob Hale

I've known Scotty for a long time. He will do whatever he can to help his clients. If you have…read morestorage needs....call Scotty at Highway 10 storage...he will take care of you!