My sister has been staying at Wellbrooke for several weeks now as a step-down after a stint in the hospital, and has enjoyed several amazing experiences. She raves about the drives around the cities with a cadre of fun Wellbrooke residents, meeting new and wonderful people, playing bingo and especially winning, having daily faithfilled gatherings and eating really tasty meals. I've noticed that the staff are fabulous, friendly, caring and very attentive to her needs. As I enter the facility daily to visit my sister, I'm greeted routinely by very cheerful residents or gracious front area staff. There is not a day that I don't feel grateful for Wellbrooke's existence and attention to my sister's needs. This is the first time I've had any experience with a rehab institution and I couldn't be happier with the results. You can't go wrong choosing Wellbrooke as a second home for either a short term stay or a longer one if necessary. My sister will be going "home" to my house tomorrow and we will miss some fabulous people who have become very important to us through Ann's rehab stay. God bless Wellbrooke of Carmel. read more

My 94 year old mother went from Independent living to 5 days at IU North for Congested heart failure and COVID. It was recommended that she go to rehab. She arrived at Wellbrook by wheelchair accompanied by my husband and I. Upon arriving in room nurse came in. Weight, BP and TB test was done. Family questioned the COVID protocol since nurse was not wearing a mask. The nurse was surprised and left. Half hour- 45 mins went by while she was still in the wheelchair. I went to nursing stations to see what the plan was. We were told that Physical therapy and Occupational therapy would evaluation her in the morning. The nurse was questioned again about the plan for the present day and nursed repeated same answer. There was no orientation to the facility. There was no review of her current or past health. No one asked what her mobility was, her fall risk, her mental status. Her lungs, heart were not listened to. No skin check or check for edema in her legs. Loretta has been evaluation for several years due to incontinence and it has not been able to be controlled. There were several attempts to reach out to the nurse to give the nurse background on Loretta but were met with the same answer. We were told to wait until she was evaluated by PT-OT. Her family helped her out of her wheelchair and into bed. Family helped with her meal. Shortly after her meal she said she needed to go the the bathroom for a Bowel movement. Light was put on but no one came so family helped her. Day 2 there was a question on COVID isolation- We were told in the ER that she tested positive for COVID, so we were counting isolation from that date. After some confusion the Director of Nursing was consulted at he added 5 days to what we thought it should be. When I questioned him he berated me in front of the entire staff. The next day we were able to connect with the Regional Director of Nursing and she came back with a date that was even less then we had hoped. I only met one aid that had a smile and was friendly and she said it was only her 2nd week. Most of the staff breezed in and out of her room without a word and very unfriendly. We couldn't wait to move her out of there. I would HIGHLY recommend you look else where. read more

My mom went to Wellbrooke for rehab after leaving the hospital. When I would go visit my mom's brief, gown and bedding would be soaking wet. I would clean my mom while I was there. I did address this with staff and it still continued. Rehab did the bare minimum with helping my mom get better. After my mom's discharge Wellbrooke sent my mom a $2700.00 dollar bill. My moms insurance stopped payment several days before the date Julie(social services person) told me. I asked her several times "What date will my moms insurance coverage stop" I made sure my mom was discharged by that date but come to find out the date was several days before what I was told. I wouldn't trust this facility. read more

My mom entered Wellbrooke after a fall and a stay in the hospital . I can not stress how horrible this facility proved to be . I was visiting my mother before work . As I was leaving she had me press her call button so she could get assistance to the bathroom . I left to head to work which is about 45 minutes away . As I was walking in I get a call from her and she tells me that the nurse/tech had told her she would have to wait until 2:30 (which was an hour and a half away) to go the restroom because everyone that could assist was at lunch . Inconceivable . I told her I would call the front desk and when the secretary tried to contact her nurses station there was no answer . Eventually a nurse from the other ward came to help her . I left a voicemail for the administrator , and the next day when I came back to visit he talked with me briefly stating that there was a miscommunication and my mom was confused . I truly believe that they use the fact that their patients are elderly to undermine any whisper of complaint or neglect . She was put on an air mattress which was slick and overinflated . One night she woke up half off the bed and almost on the floor . She pressed her button but after a time with no help she started yelling out for assistance . Eventually a nurse came sauntering in and told her she had to get an assistant to help my mother back in her bed . My mom almost fell onto the ground out of her bed and there was no sense of urgency for her well being . Mom had an open wound that was infected and necessitated cleaning and dressing . She didn't receive a shower for a week when she first got there and then when they finally cleaned the wound it was excruciating for her and no care or empathy was taken . They eventually told her that since she was a retired nurse she could take care of the wound by herself . Unacceptable . When she was being transferred to the living facility she's in now the nurse wept over how Wellbrook had taken care of her . Not exaggerating - she cried and confronted the nursing staff about their neglect . They were so eager to have her go to their long term care upstairs and I feel that they did their best to sabotage her getting into an outside assisted living facility . Mom was denied from 4 places and when my aunt asked to see the info they were giving out to these places they told her she could put in a request and if approved she would receive it in 3 weeks (medicare was expiring for rehab in six days at that point) . My aunt is the power of attorney and she can't gain access to the medical information ? An administrator handed me a pamphlet for their assisted living facility the first week my mom was there letting me know they were our best option . I would never recommend this facility to anyone . My mom picked it because it was in Carmel ; do not fall for the fancy exterior . The one star is because mom very much enjoyed the Shetland pony that was brought to visit the patients . read more

Unfortunately, we had a terrible experience at this facility with our family member. Wellbrook of Carmel is so incredibly understaffed it is utterly alarming. Our family member came in for short-term rehab to get stronger after a broken ankle bone. Aside from the leg, they came in healthy and in good spirits. In less than two weeks, our family member developed a cold and sinus infection and a UTI that required infused antibiotics. Our family member required help to the bathroom or at least needed the adult diaper changed regularly. But, would be left for 5-9 hours in wet and soiled diapers. We witnessed this ourselves as we were there morning, noon, and night and from 7 am to 9 pm on the weekend. Pushing the call button was futile if you needed help. You could wait between 45 minutes to several hours. (Side note on the infused antibiotics, the facility authorized a PICC Line to be put into my family member without our consent or even notifying us). During the time our family member was at Wellbrook of Carmel they also fell out of bed at least on one occasion that we know of as we came in and found them on the floor. Our family member often was without water as we would come in and find the tray table on the other side of the room. Our loved one was immobile so they required help. Our family member was also required to wear a boot at ALL TIMES when out of bed. On more than one occasion we caught staff having them stand on the healing broken fibula without the boot despite the many signs we put up around the room. After two weeks, we needed to get our loved one to the follow-up leg appointment and had also planned to get them discharged out of this terrible place. The administration said our family member could not be discharged as they said it was against their medical advice. We pressed this issue as our family member was going downhill fast at this facility. They said we could not leave with that PICC line in so a nurse removed it and put on a bandage and sent us on our way. Our family member is on blood thinners so they were bleeding quite heavily. Instead of taking our family member to the appointment for the leg, we took them straight to the ER and it was a good thing we did. Our family is currently in the PCU with Hyponatremia - critically low levels of sodium that could cause a stroke or seizures. There were a handful of nurses at the facility that cared but were completely overworked. They worked hard often without any help. As the other reviews said there would be one person working for many residents. There were other staff members that sat at the desk while all of the lights blinked. Most times the facility is a ghost town you'd be lucky to find anyone in the halls. We would clearly NOT RECOMMEND this facility under ANY circumstances until they can be properly staffed with skilled nursing care. read more

My father who suffered from CHF and dementia was admitted to the short term rehab after a minor stroke with plans to transfer to the memory care unit after his rehabilitation. The care on the rehab unit was average. The waits for care were long, but he was assisted out of bed and to the restroom as necessary. When he was transferred to the Memory Care, it was horrible. Shortly after his transfer we were not allowed to visit for 2 2 weeks due to a COVID outbreak. After 2 weeks we returned, and found that they had not assisted him in moving or walking during the entire 2 weeks. He was left to sit in the wheelchair all day. All the progress he made in rehab was gone. He had deteriorated horribly. When I would visit for almost the entire day, they would never come to check if his Depends were wet, unless I called and asked. Often when I came to visit he was so wet that it went all the way through the sheet. They also put 2 depends on him so they would change him less. I had several care conferences with the staff with no improvement. I had to push for them to transfer him to the skilled nursing care unit, as he had deteriorated so much. I also contacted Hospice Care to get them involved. He passed away about a week later. I would not recommend their memory care for a loved one. What we were told during the tour was not at all the care that he received. read more

DO NOT bring a loved one here!!!!! My father was poorly treated and he suffered much more than he should have. They need to shut this facility down. It is poorly run and people are poorly treated. Understaffed. Administration does not care PLEASE PLEASE DO NOT COME HERE! My father was a healthcare administrator and he knew what a facility needed to be to help It's residents. ASK the admin...... you will see . All about money not about the residents. Look closely are there nurses administering meds that appear to be dependent themselves ? Just look honestly read more

DO NOT TAKE A LOVED ONE TO THIS FACILITY!!! I would like nothing more than to be able to write a good review of this facility but I ABSOLUTELY CANNOT! In fact, if I could leave 0 stars, I would. the care was terrible, not enough staffing in skilled nursing , one tech per night and per day shift! one nurse for each unit, which holds roughly 15 plus patients. We were promised an air mattress the first night since my grandmother had a stage three sacral wound and in her 7 day stay, she did not receive the mattress until her last two nights. Meals were always, ALWAYS cold. The food was also the lowest quality food I have ever experienced in a hospital-rehab facility, and I assume it is comparable to prison food. My grandmother would wait hours for her pain medication, and end up at times having to call us to relay to the nurse that she needed pain meds! Meds to home was a joke - They had the bag ready when we decided to take my grandmother out of wellbrooke and at least HALF of her meds were missing! We were supposed to receive a 30 day supply of her listed medications so that we would not have to rush to a doctors office after removing her from the facility, but like in other scenarios, they didn't keep their promises. even one medication she was supposed to be given was sitting in a drawer and they never gave her this medication and it had been there for two days. Other meds as I went through the list were missing and when I brought this to the attention of the nurses, they somehow located them and then provided them to ME, as if we were supposed to administer her medication and care. What is the point of taking a loved one to a rehabilitation facility to get healthy enough to coke home if they make you act as the caregiver?! I suggest you just care for your loved one yourself if you are willing to take them to this facility, because thats what you will have to do anyway. PT AND OT were sufficient enough I guess. My grandma had one appointment where we removed her from the nursing home for a few hours, and she is on 02. They gave us an empty canister to take with us, and when we arrived at the doctors office they were SHOCKED that a nursing facility would give a respiratory patient an empty o2 canister. No chuck pads for beds, low quality incontinence care products - very VERY substandard (at best). The first night I cane to visit, I wasn't allowed to enter. The first lady said bc I did not have the vaccine, and then I spoke to someone else and they said thats not accurate and it was because visiting hours were over. I was originally told hours were until 8, then I was told 6, and when I asked, the lady said "i dont know what time but come by 6 to be safe." The own staff didn't know their policies!! The nurses were SCREAMING down the halls at each other to the point that I could hear their full conversation about sensitive patient information from the entrance of the facility. I would never be able to recommend anyone ever to take a loved one to this facility and leave them there, under any circumstance!!!! read more

This place has 5 star looks and -1 star care and concern for their patients. I was recently enrolled there and received poor care, developed an infection from surgical wound from lack of care and concern. I recieved food whenever they got around to it. Some days I got breakfast as late as 10am. One day they just forgot to bring me food. I was served raw red meat one day for dinner. The food was always Luke warm, cold coffee. If I wanted hot I had to get it myself..Some patients screamed and begged for help all night. I had pest in my room and shower.(spiders,ants and roaches) It took two days to get a pillow. I was told they didn't have any extra pillows. I had a spinal fusion and there was not a straight back chair in the building . I never received a proper intake. Because I was in such pain one day I could only do half of my Physical Therapy, the therapist in front of another person threatened me with having Medicare throw me out.. My family member changed my bed daily or else it didn't get done. There is so much more I could tell you but I'm tired and in pain now. If you have a loved one in Wellbrook of Carmel be vigilant about checking on them. 24 hours a day. Some of the staff really try hard but they are understaffed and poorly managed . I have pictures and witnesses to verify everything I have said about this place. I was so relieved when my Dr. took me out of there. read more