"Lifetime Warranty" Buyers Beware: Purchased a $3000.00 playset from Treefrogs and was told it came…read morewith a "Lifetime Warranty". About two years later we had the unit moved to our new home, I still have that paperwork in-hand as do Tree Frogs. Now during COVID, when TreeFrogs are swamped with business and couldn't get us on the schedule for two months they are so busy, for our new move they decide to ask for my original purchase receipt because they couldn't place the it. Now on top of charging me $600 to move it, they charge me $600 in replacement parts. Saying the wood is rotten and they refuse to honor the warranty. Ignoring that they have records of the previous move and the badge on the side of the treehouse with the address of the purchase location on it (pictured below). Also, this move is for a disabled veteran. Very bad form, gouging clients and not honoring their warranty while the community is suffering. Their business is booming and we're trying to not lose our home.

From the owner: Let Treefrogs help you get the entire family outside - moving, talking, and enjoying the fresh air…read more A growing number of modern children spend far too much time staring at screens & far too little time getting their legs moving.

The truth is, I hate having to leave this review, but I feel an obligation to future customers…read moreconsidering such a large purchase. We truly love supporting local small businesses whenever possible because, in our experience, small business owners are usually passionate about their work and provide outstanding customer service. Unfortunately, that was not our experience with Johnny's. In fact, it was quite the opposite. Honestly, I wish we had read the reviews before making our $20,000 purchase. The entire experience became an absolute nightmare. Without exaggeration, we dealt with: * 8 (YES, EIGHT!) no-shows -- meaning we planned entire days around their scheduled visits, only to receive no call, no text, no update, and no respect for our time. We always had to be the ones to reach out just to find out they were not coming. * 1 scheduled visit where they actually notified us they would not make it and needed to reschedule. Sad to say, that felt like a win considering the circumstances. * Countless unanswered calls and texts, along with at least 10 promises that were never fulfilled. * An improperly installed electrical component that could have become extremely dangerous. We ultimately had to recommend and involve our own licensed electrician to ensure the work was completed safely and correctly. * 4 missing pieces/items which were ultimately installed after a very long and painful process. * A complete disregard for the customer's time, money, and overall experience. Unfortunately, once payment was received, customer service and accountability seemed to disappear entirely. I will say the office staff were always kind and pleasant to deal with, but they also seemed powerless when it came to actually resolving the issues. I genuinely hope Johnny's can improve their communication, reliability, and customer service because those things matter just as much as the product itself.

From the owner: We can get you set up with the perfect playset or backyard shed to add space to your home!…read more Our swing sets pack the most value for your investment. Our play systems are modularly engineered for children of all ages enabling your playset to grow right along with your family! Need a backyard shed or metal structure? Visit with us about your ideas, we will help bring your dream to life and have it delivered to your home!

Excellent customer service and competitive pricing! Items were in stock and I am pleased with the…read morequality.

From the owner: Kraftsman Commercial Playgrounds & Waterparks is a premier provider of affordable and safe…read moreplayground equipment. With a focus on design, safety, and innovation, Kraftsman transforms ordinary spaces into fun and exciting play areas for children of all ages. Their services include design, installation, and maintenance of commercial playgrounds, splash parks, water fountains, outdoor fitness equipment, skate parks, shade canopies and more. They serve customers throughout Texas, Louisiana, and Oklahoma.

They are not reliable…read more At first everything looks great. They called and texted my appointment. They even sent me a reminder. The day before the appointment, the technician called he was busy with other jobs and pushed back the assembly appointment 2 weeks. I reached out to the company to ask for another technician available, but did not want to provide someone else to meet the original assembly appointment. I do not recommend them if you care about reliable services.

Amazing!!! They came out and installed my kids swing set after we moved from one house to another…read more Even though the set was not new out the box, they found a way to safely install. Communication was great and service was 5 star.

Absolutely miserable experience. The contract said 10 days to complete but it took over two…read moremonths. The owner insisted that this job was "more difficult than they thought so she insisted we pay an additional 60% (yes, you read that correctly). The rope bridge is not safe to use, the cedar shingles on the contract became fence boards that leak water all over the inside, there are over 100 nails facing inside the structure so it's absolutely unsafe until I can have someone come complete it/repair everything. Simply horrendous experience and the end product is unsafe and therefore unusable. Now we have attorneys involved trying to sort this mess out. If you want to have someone come ruin your backyard, argue with you and insult you, leave you with an unusable product and end up in court, Treehouse Magic is your place!

Katie is amazing! Passionate about her job, very creative. Listen to what I wanted. Explain…read moreeverything to me, answer all my questions. Available to answer all ny concerns. Just love working with her!