Great storage complex. Tremendous staff, unit,parking and…read moresecurity.

I had a very positive experience. Brooke has excellent customer service skills and it was…read moreexplained that upkeep with pest control is maintained. If I ever need a storage unit again in the area, I will definitely give consideration to this business.

Clean and secure storage. Convenient location and great staff. I highly recommend this location!read more

The location is perfect for where we stay. The property is well maintained, the locks for the units…read moreseem secure and there are cameras through out. It seems to be a very secure building. The concern though is that I needed a unit with 40sq ft. I signed to pay for a 4'x10' and the unit is actually 3'x10'. I realized it was smaller when I was moving my items and it wasn't fitting as I expected. The property manager Jessica was super helpful when I was looking to rent a unit, yet was matter of fact when I raised the concern about the size of the unit. I asked her about the foot difference in the unit size and she said they have a disclosure that says unit dimensions vary. It's unfortunate that this business runs this kind of business. The unit should reflect that it's a 3'x10' instead of 4'x10'. I'm paying $83 a month for the 3'x10' and had to pay a $25 app fee. Thankfully, it's a month to month. I'm looking at other storage locations. Other places said units may vary an inch or two but not a whole foot. I advise measuring the unit you may rent to make sure it meets your needs since the listed sizes are inaccurate.

Started off ok, then when I called to explain we needed longer storage for toys who go to children…read morein shelters around Houston, there was no care in the world. It went to 300 dollars a month for about a year with no other options given. We used a tiny space of the unit but that didn't matter to them. They didn't negotiate any other options, toys remained in the until maybe worth 300 when we were charged 300 for a year month after month. I would never give them business or recommend business again. What started out as a compassionate business quickly gave us the cold shoulder. Just sad.

awesome place, staff is Amazing! They made everything so easy, so glad I found them!read more

I've been renting usuals from this location a lot due to needing to furnish 2 homes. The owner of…read morethis location is amazing and has the newest van and uhuals . The van literally has all the bells and whistles. I love driving it lol If I ever need a uhual, I always call him first bc he provides the best services and provides the best equipment in town!!

They make it easy to rent a space. Many affordable choices. Everyone that works there is kind. Very…read morehappy to be storing with them.

I've been a customer here for 7-10 years, and sadly, this place has really gone downhill. You might…read moreeven say it's fallen off a cliff. The facility smells, the doors don't always lock, and there's only one cart available--which is locked away in the office. Even worse, there are clearly people living in some of the units, and management refuses to do anything about it. I've raised concerns multiple times, and nothing ever changes. At this point, I'm considering contacting state authorities and Health and Human Services. Longtime customers deserve better.

I have 3 unit here for almost 3 years and one of them have a roof leaks. I have requested for the…read moreroof leaks to be fix more than 5 times already and still nothing have been done. All they want is to collect rent and do nothing. Horrible customer service. They do not value their customers.

We have had experience with Morningstar on Voss Rd since they first opened under the Community…read moreStorage name. With Blake and Ashley in charge we have experienced a much warmer and welcoming vibe. The key to these industries is customer service. The team at Morningstar brings that to the forefront of their business model. I feel like our questions are taken seriously and we always leave with a smile on our face which is more than I can say for any storage rental facility in my experience. If you are in the market for a storage unit I would recommend Morningstar without question. You can trust that your belongings are in a good place.

Do not rent here if you are thinking about using the moving truck because that ultimately is the…read morereason I chose this place but I've called every location and no one has a truck that is working.

I am very impressed with the team work that occurred today as I was scheduled to move my personal…read morethings due to an unfortunate accidental fire in the building not very long ago & cleared for a walkthrough. With that, the team was organized & professional & respectful with myself & other tenants. Thank you Elisa, Sal, Chris & Stephen... A special thank you to Elisa & Sal for being outside in the cold weather & keeping everyone organized in this unfortunate situation... Cubes Mart, you have an awesome team..

I've had one unit at this location for over 10 years, another for about eight. Until Cubesmart…read moretook over, I never had any problems. They did come in and re-do the place and it looks better. In the process, however, they didn't cover anything in my unit resulting in a quarter inch layer of crud over EVERYTHING. I had a big go 'round with them early on about paying with one check for two units. They never could figure out how to apply one check to two units and then wanted to charge me late fees because they couldn't figure it out. Of course, they would call just hours before they closed to let me know -- the following day being past the grace period. Worse, they lied about it and said they had called me earlier in the week. All calls to my phone are documented as to time and date. I have documented proof they did not. I guess I asked them to combine the units in one account so that they wouldn't screw it up anymore. Recently, they hiked my rates again (yearly, always) and I guess I overlooked the notice (my bad). I sent enough to cover one unit but was short on the other due to the hike. They called me and explained and said they would apply payment to one unit and crediti the other. I went in to pay the remainder and was charged late fees on BOTH units. Why? Because the units WERE COMBINED IN ONE ACCOUNT. The same person that had previously told me they would apply my payment to one of the units tells me this. I doubt I will be able to move out of there anytime soon because of Harvey. The minute I can, I'm outta there.

The whole process was smooth. In and out quickly. Even had packing material, locks and other…read morestorage accessories available.

I have been a customer for years and Maria Mogollon at the 7625 N Loop East Houston, Texas 77028…read morelocation is very professional and kind. She is always willing to answer questions and assist customers. Thank you for your awesome customer service! Ms. Glynda J.

Great Experience & Excellent Service…read more This facility is located in a safe, quiet area and is very easy to get in and out of. The representative on duty, Bobbie, was extremely helpful and friendly. She quickly adjusted my reservation and got everything taken care of in little to no time. I really value the service and availability this location offers the process was smooth, the property feels secure, and the staff made sure my storage needs were met without any hassle. Highly recommend for anyone looking for convenient and reliable storage!

I needed some packing material and they had exactly what I needed at half the price of the…read morecompetitors. Rory was so helpful and fun to talk to. He was able to take care of some other people while I was there and still, no one had to wait. Talk about multi tasking. Great service and help

I had my things in my first unit for about 6 months, and then I rented a second unit for my…read morefurniture for about 3 months. Some things I was not happy with were that the "climate control" was on the warm side. When I got my furniture out some of the off-white pieces had darkened and discolored, I assume from the heat and humidity. Also, some items with glue or adhesive were damaged. I don't know what temperature the building is supposed to be kept at, but it wasn't cool enough. When I rented my first unit there was a trash can in the lobby area where the elevator is, but eventually that disappeared. The dumpster is also inaccessible to customers. There is a restroom by one of the elevators, but every time I tried to use it, it was locked. If vagrants getting in the building and using the restroom is a problem, then why not require the doors to be opened by codes all the time, not just at night, or put a key code on the restroom door? That way paying customers are not inconvenienced too. I was driving about an hour to get to the storage business, so a restroom would have been very helpful after a long drive. Many times when I came to put something in or get something out of storage during the week, the same car was parked right in front of the doors to the elevator. I never saw anyone getting in or out of the car while I was there, so I can only assume it was an employee's car. There is not a shortage of parking, so why park in a spot that is going to cause an inconvenience to customers? If I ever need to rent a storage unit again I'm not so sure that I will go with Big Tex again. They are pricey for what you get.

From the owner: Welcome to Big Tex Storage Musuem District on Montrose Blvd. Our newest Houston location offers a…read morevariety of storage unit sizes to fit your needs, whether you’re storing a few items or need a larger space to store the contents of your entire home. Our team is dedicated to providing exceptional customer service and ensuring that you have a hassle-free experience. We have a wide selection of security features to ensure your items are safe, such as 24-hour video surveillance, alarmed units, and secure access systems. Plus, our Museum District self storage facility is clean, well-lit, and climate-controlled for your convenience. Come visit us in person or online where you can rent a unit and pay your month-to-month rent.