We worked with the manager, James, on our two bathroom tile selections. I had design in mind but he was terrific and patient with my fine tuning of selections. Helped educate me in different tile families and what would work best in our situation. Make an appointment so you have designated time and have fun! James- thanks for the help! read more

We are remodeling 2 bathrooms right now, and therefore need a lot of tile. I checked the reviews here before we decided where to go, noting the issues with service. We went to the Tile Shop twice - once with only an hour, and no real plan; the second time we had our contractor and asked for help as soon as we went in. We ended up being there for 2 hours, we were assisted the whole time by Jonathan, and he was very helpful in figuring out and picking all that we needed. Tip: If you know when you are going, and you want help, make an appointment. Design help is free, just go to their website or call to get started. If you don't have the time to make an appointment (and you want help), walk in the store and ask for help. read more

I ordered tile, they added 10% extra material on and didn't mention they did that. I'd already included extra in my measurements. Not surprising, I had extra tile. I tried to return the doubled up 10% and was pointed to the fine print on my receipt that says they only accept full box returns. They'll sell me individual tiles, there's a stack of single tiles on the shelf, but only take back a full box? Customer service was fine when you're buying but once they have your money that's it. This is my second incidence at the tile shop where the customer service post purchase has been really frustrating. Classic commission based sales problem. read more

I was out with my mother in law looking for floor tile for her bathroom. It was the Saturday after the big snow and the store wasn't busy at all. Our requirements: Nothing fancy (all they have is fancy), small (all they have is BIG), white (NO white) for floor tile. The young man (no name badge, long dark hair and long fingernails) was absolutely of NO help at all. He clearly didn't want our business. He didn't offer to take a look online, at a catalog, nothing. To say the least, I was incredibly disappointed that a tile store had such limited choices and I wasn't impressed by the staff at all. The lack of respect and the lack of assistance was the order of the day. If you are looking for something simple, this is definitely NOT the place to go...and I won't ever again. I'll spend more to have more choice and get the assistance/guidance I need from the sales staff. read more

Very helpful incredible choices. Love that we can purchase samples and return. So many wonderful choices Haley is very sweet

Had such a great experience here. John helped me with everything. Even though the tiles we originally ordered wouldn't come on time he helped me find other ones that would. read more

I have purchased tile here a few times. Very good selection of tiles to pick from. However, buying tile at the tile shop is like buying a used car. Be prepared with your measurements and how much product you need. I feel like the motto for the sales guys are "a loaded customer is a happy customer". The sales people work on commission, so they want to sell you way more then the general rule of 10% surplus. Double check your measurements and be sure not to rely on theirs. The Tile Shop will give discounted rates to contractors who then mark the product up so they can make money (which is great, I like supporting small business). But make sure you get the numbers presented to you clearly (that goes for a DIY job or using a contractor). If you have surplus, return it immediately. If your contractor returns the surplus, make sure you get that refunded to you. Again just like buying a 1994 honda civic , they will negotiate. read more

If I could give this store a zero stars I would. Walked in there to look for tile with a carpet sample book. Not one person greeted us. There were 3 workers and 1 customer in the shop. I will never go to the Burnsville store ever again!! read more

I came specifically to the Tile Shop for professional assistance with choosing tile for a shower. Needless to say I didn't receive any assistance in the 15 minutes I spent strolling around the entire store attempting to make my presence known. Given there were 2 associates working and both were with customers when I arrived, I don't feel like my expectations to receive a simple "hello, I'll be with you when I'm done with these customers" is unreasonable. I worked retail for 10 years and I know customer initiation educate, I'm disappointed it was forgotten the night I decided to visit this store. If I want to stare at tile and be ignored by employees I'd expect to be at Menards, not a high end tile shop. read more

Although there was an initial problem with the product (not under Tile Shop's control) I couldn't be happier with the customer service. Brian went above and beyond to make sure I was happy with the final result. Would certainly go directly to Tile Shop with any future project. Cheri L. read more

If I could give zero, I would. Went in to find pencil trim tile. The guy shows me one sample piece, I say ok, I need 4. I pay for 4. He goes back to the warehouse, waiting waiting waiting, he comes back with a different product, which is all scratched up. I tell him I don't want that. More waiting, can't find it at another warehouse, nor could they distinguish product A from product B and ensure that if I order it, I'll get the "good" one. After 45 minutes of tolerating their utter incompetence, I tell them to just refund what I already paid. I walk out with nothing. 6 business days later and I've yet to see a refund. read more

Stopped by the store in Burnsville to look at backsplash options for our new build. Three employees were standing around chit chatting, and ignored us. No one else was even in the store. Not one offered a greeting when we walked in, or even asked if we needed anything just stared at us while we walked past to leave. Was it because we were young minority couple that didn't deserve your breath? Completely rude. Do not recommend. read more

Excellent selection of tiles. We went here after looking at the "box" stores. Prices are comparable.. The quality was excellent. Our contractor said you can tell they were excellent tile because they were cut perfectly square. Our salesman , Mike, was excellent. he took his time with us. Has a excellent eye for designs. He made excellent suggestions for contrasting tile selections. read more

Loved the first class customer service! Michaela and Charlie were so patient and informative with myself and my super-picky, friend! There prices were very reasonable and we were able to find our perfect tile. Thanks to the expert wizards at the Tile Shop in Burnsville! read more

The tile shop in burnsville treated us poorly . We did a huge project with their tile. They talked us into ordering extra tile in case we needed it , Then when we tried to return it they said they didnt take returns over 60 days . IDENTICAL TILE WAS SITTING RIGHT ON THE SHELF. THEY DO NOT CARE ABOUT THEIR CUSTOMERS ONLY THEMSELVES. So i am out over three hundred dollars. Home depot has nice tile and are friendly and helpful go there!!!!!!!! read more

Poor communication by sales people. Need to ask customers if they are doing project themselves or having it done, and inform them of any instructions that may not be intuitive. read more

This is by far one of the worst experiences ever. 1st me and my husband walk in and no one even greeted us. So we decide to walk around and still no one have greeted us. So after we walk the store and seen some employees they still have yet to greet us or ask if we even needed help. So I'm just going to assume that they felt like we either didn't need help or couldn't afford it i don't know but it was not a great experience. And to top it off we continue to look at the tiles close to door and a employee seen us and still didn't ask if we needed help. So while heading out the store that same employee said thanks for stopping in. Me and my husband was in disbelief that as long as we was in the store with no help that someone finally said something on the way out the door. Oh this wasn't the 1st time the last time we went we though it was just that day but it wasn't. So i come to realize that the tile store in Burnsville has the worst customer service i seen in a long time. read more

We bought tile for a DIY project at home. We brought in our measurements and they estimated how much tile we would need. At the end of the project we had extra tile we did not use and an unopened box. We were told we could return any tile we did not use but the customer service rep did not notify us of the short return policy. Even though the tile was basic subway tile which they were still selling they would not take it back. We will look for another tile store in the future. read more