We paid just over $21,000 to Kona Cabinetry for a kitchen project that began January 15, 2026. We…read morewere told the installation would take approximately three days. Instead, the project stretched nearly four months, with major pieces not installed until May 12 and additional finishing concerns remaining after that. Our experience included refrigerator panels that had not initially been ordered, insufficient material, missing and incorrect cabinet doors, doors modified inside our home, repeated hood replacements, shipping delays, missed dates, missing trim and finishing pieces, and a replacement hood that still did not properly match the surrounding cabinetry. The hood alone took four or five attempts to arrive with the correct stain and without water spots or damage. The hood and most of the cabinetry came from KCD. KCD and Kona's owner both confirmed that KCD reimbursed Kona in connection with the hood issue, although we do not know the amount Kona received. Near the end of the project, Kona's owner came to our home, delivered a $2,500 refund tied to the hood, expressed empathy and promised a quick resolution. In our view, returning the amount paid for a hood Kona could not successfully deliver did not represent meaningful financial accountability for the months of delays, ordering errors, field modifications, communication failures and remaining workmanship or finish concerns. Throughout the project, my wife and I repeatedly had to initiate communication, document open items, request dates and follow up when those dates passed. Even after Kona's owner became our primary point of contact, multiple calls were not returned. When we met with Kona's owner, he acknowledged that some cabinet details should not have looked the way they did. However, much of the broader experience was attributed to manufacturers, freight issues, outdated catalogs, discontinued products, a former employee and "normal remodeling complications." We hired and paid Kona - not its manufacturers, carriers or former employees. We expected Kona to manage those relationships and remain accountable for the final product. We finally lost confidence when Kona came out for what was supposed to be the final visit and once again did not have everything needed to finish the project. Additional pieces were still missing, and the hood still did not match after the trim was installed. Accepting more replacement products and more corrective visits no longer felt like a realistic path to the result we had paid for. We then attempted to resolve the experience privately. Kona responded with a settlement agreement requiring us to immediately release all claims involving the project, including warranty and workmanship issues. It also prohibited any reviews, complaints and public statements. Kona's payment would come later, and if Kona failed to pay, all we could pursue is the settlement amount, and our underlying claims would still remain permanently released. We declined because we were not willing to immediately give up every right and then once again trust Kona to perform later. No renovation is perfect, but this went far beyond normal remodeling complications. The most disappointing part was Kona's continued reluctance to take meaningful ownership of the overall experience and final result. Based on our experience, we would not recommend Kona Cabinetry.

I went to Lampert Lumber in Apple Valley to replace my kitchen drawer boxes that were ruined by my…read morerenters and they sent me the wrong boxes altogether that did not fit into my drawers. I called up Kona Cabinetry and spoke with Johnathan regarding the issue and he and his team immediately fixed my drawer boxes, put the slides on the sides, and wood pieces on front. His immediate attention to the issue, the great customer service in understanding the issue, and the overall positive attitude of he and his staff were excellent! I would highly recommend anyone looking for new kitchen or bathroom cabinets or other home design projects to reach out to Johnathan and his team @Kona Cabinetry and Design! A very satisfied customer, Dennis

Most of the previous posts are quite old. My experience was from fall of 2020 and it was quite…read moregood. We got granite for a kitchen remodel and master bathroom project. It turned out fantastic. There was a huge number of options from which to choose. For our bathroom, we physically chose where, on the large granite piece, from which each section would be cut. Quality, selection, and service were all very good.

Not happy with the quality. Installing scraped up counter tops and buffing over it. The customer…read moreservice options they gave me to correct their quality: (3rd photo is of the replacement). 1.) Keep the original island - if the buffed top is preferable given the coloring relative to the other tops in the space; 2.) Accept the replacement top already fabricated from currently available material, Install on 9/1 if you choose this option. - It's too dark for me. 3.) Make a formal slab selection at the distributorship for a replacement top, and we can remove and reinstall for $1,875.00. I am looking for a 4th option of getting what I had paid for in the first place - Replace new one just like the one that's in now without the scrapes with no cost at all! Or let us stop in the show room and select the replacement piece ourselves.

What I like about this store is it offers a variety of stuff. Things you don't know you want or…read moreneed until you see them. I purchased tacky refrigerator magnets and a popcorn container. Did I need them? No, but that's the beauty of this store. The prices are reasonable and it's fun to shop for stuff.

Great place to purchase gadgets at a low price. Located in the Outlet next to Nike. If you need to…read morebuy something you don't need but have to have this is the place.

Went here with a contractor recently to check out some bath fixtures. They had so many to choose…read morefrom and the staging was beautiful. The staff were really friendly and playful with my toddler. We didn't feel like we were a bother at all and we were mainly left alone to our own devices. However, there was a good amount of staff available to answer any questions. Loved the selection that was in the store. I can't speak to the value because it's my first time looking at fixtures as an adult, so I can't speak to the price -quality ratio. However, I will say most of the nicer bathroom plumbing fixtures were $250+. Here is a pic I took of some of the selections our contractor showed us.

I had a great experience. Lots to look at gallery both with brands and styles, and they offered a…read morewide price range. Miranda was my consultant and she listened carefully and helped me understand my various choices given the age of my home and current bath fixtures and codes. She related to me personally and at the same time was able to navigate on her computer to put together 3 options for me to consider. All this in an hour consultation. I did not feel any pressure to buy; it was a total service experience for which I am most grateful. I wil now be able to go to the next phase in my thinking and planning. I am deeply grateful.

We recently had our kitchen countertop replaced and got quotes from multiple companies. Nature's…read moreStone gave the best quote and was very clear on their communication and quote. We worked with Cristine to get our quotes and installation scheduled and she was very helpful. She was very patient while we were selecting the stone and the options. They give you calls as the process makes progress. The first appointment is where they come in and measure your kitchen Countertops using laser to get the accurate measurements. The technician came on time and was very professional. The next appointment is the actual installation. They gave me a call and gave a heads up that the since the stone was too large and if it didn't go in, they might have to take it back to their site, cut it and bring it back. I liked the fact that they gave me this heads up. We had 4 technicians come over to bring the stone inside and they were very thorough in their job. The final installation looks great! I strongly recommend them.

Our visit lasted less than three minutes - rude from the first to the last second!…read more We arrived at 4:35 PM and the first thing we were told was that they'd be closing soon (at 5 PM). Showed them a sample of a countertop we liked (we brought it with us) and the guy - who never did even stand up from his desk - said "nope - don't have one like that" (it was white stone with a bit of gold veining - he didn't even suggest an alternative). Finally when we told him it was for a powder room project he told us that the minimum order was $800. At that point it was crystal clear that he wasn't interested in helping us - HUGE mistake walking in. Anyone with a smaller job should steer clear! It's really easy to see why more and more people go to the "Big Boxes" for things like this. Thankfully American Granite is 100 yard's away!

After six months and thousands of dollars invested in a design for our home remodel, we decided to…read morestop working with New Spaces. The beginning of our design and remodel process with them went well. The design team seemed organized and we liked the plans that were created. During this process we were asking for each project area to get individually priced, which they said they could do.  Post trade-walk, we were expecting a professional presentation with final prices for the projects. As time went on, we started to feel like we weren't a priority client. Most communications from them were coming after hours, which felt like they didn't have time to call and work with us during the day. All final price quotes coming from the "president's desk" were vague, lacked detail, had some mistakes and were unprofessional. The final numbers were also lost in a long chain of forwarded and replied emails.  We felt we had been up front with them from day one, saying that we wanted to see the price breakdowns of our different proposed projects so that we could choose which ones to invest in. The prices from the president's desk lacked transparency and they were unable to give us clarification when asked.  We were frustrated to have lost the time and money, but felt that they did not earn our business due to this lack of clarity and poor communication. The level of service we were receiving at this time was not worthy of the amount of money they were asking.

We called New Spaces to set up an appointment to remodel our two story stairway. Jennifer took the…read morecall and set the appointment for monday, saying we would get a email confirmation. We did NOT get a confirmation. it left us wondering if she was going to come. She did come, TEN minutes Late. Told her we wanted a new stairway design. During our appointment, Jennifer said Four times: we would have "Sticker Shock"! What did that mean??? Was She judging us? When she left, she said she would have Three quotes with images by the end of the day. We never heard from her, so I sent an email from my account, instead of my husband's, stating we were looking forward to her design quotes. Still no response! It has been FOUR weeks now! I would not recommend them to anyone! Extremely disappointed!

I am so thankful I found Lakeside. Josh, my designer, worked so hard on the design for my kitchen…read moreand always promptly answered any question I had... which were many! I felt involved in every step of the process. Every person I spoke with from Lakeside was always so helpful and kind. I am super pleased with my new kitchen and it's amazing quality!

We worked chose Lakeside for our first floor remodel (kitchen cabinets, island, and bathroom…read morevanity) after getting a few quotes from others. We worked as our own contractor, so we were a little apprehensive about how this process would go. Lakeside's pricing was competitive and we worked with the designer, Josh. He was amazing-patient, creative, and helped us stay within our desired price point. He also was great at helping us obtain what we wanted, but in ways that would work practically. As you can see, the attention to detail and craftsmanship is incomparable. From designing to install, this process was so smooth, we could hardly believe it. Thanks so much to all at Lakeside, you made our dream kitchen come true!

So far so good. Response times are great and being kept up to date with our flooring order has been…read moregreat. Price is negotiable and able to provide good selections based on your budget. More review coming after the floors are installed!

Unfortunately, this is not a good review, and it is not something I like to do. However, I feel…read morethis is necessary. We engaged John last November to do knock down ceilings and paint our entire house after he completed a very nice job on a flooring project the year before. This new project did not go well. We discussed and agreed to the project schedule and expectations. What transpired was a serious lack of transparency and management. We were taken advantage of including paying for work that was never done and were told it was, hurried work that required rework multiple times, schedule slippage by multiple weeks causing us to incur additional costs and rescheduling subsequent contractors. John discussed making things right, however we were well past the point of allowing for this to continue and paid for a different contractor to finish the remaining rework. I'm sorry to have to share this. Sharon G.