This shop is tremendous!…read more I brought down way out of town during the summer. Got my old VW bus towed in and they had it repaired and out the door in 30 minutes! What impressed me is that they put my car on the lift as soon as it arrived. I was planning on getting a motel room and being stuck overnight. What also astonished me is that any normal shop would have dinged me for an hour (which would be totally expected and fair) but I was told that they are too ethical to do business like that. This shop is amazing! Go there!

I got stranded on my way to Texas . Stewart was amazing in helping get back on the road! I highly…read morerecommend him!

We broke down about 30 miles past Burns. The tow truck driver recommended BURT'S CUSTOM…read moreFABRICATION mechanic shop. Trevor took us right in. Parts had to be delivered from Bend, but Auto Zone failed to give the radiator to the courier (it should have arrived at noon). So, the owner's wife drove to Bend and got the radiator (150 miles each way). The repairs were done with deliberate haste. Amazing kindness and work ethic. We stayed in our camper on site for the whole time. A true blessing to us! We highly recommend this business.

My sister and I broke down outside of Burns Oregon on a Sunday, the tow truck company recommended…read moreBurt's so we had them drop our car off at the shop. I spoke with Trevor first thing Monday morning and he had our car fixed by 10:30 and we were on the road. Trevor didn't just fix our car, he also came and picked us up at our hotel so we did not have to walk to his shop, he went out of his way to make sure the car was fixed early so we could make it back to Medford in time for my 6:00 flight. I would 100% recommend Burt's for their honest, fast and courteous service

The best place in town for auto repair. Family owned and operated. Very honest and fair prices…read more Very helpfull!

This week while traveling through Eastern Oregon, I had a check engine light come on. I called a…read morecouple places inquiring is they had the ability to read what the light was indicating. Both said no, but one referred me to Hometown Auto. I pulled in as was greeted by a very nice lady working the front counter. I asked if they had time to hook their computer up to my pickup to determine what the problem was. Her answer was sure (even though they appeared to be busy. A young man downloaded the code but couldn't determine what it meant. He and who I assume was the owner and possibly the husband of young lady, went into the office downloaded to code and determined it was something to do with fuel injection and deceleration. Since I wasn't experiencing any problems, they reset the code (which hasn't reappeared) and said they would just drive it. I went back inside and asked what I owed them. They said nothing. Coming from the Bay Area of Ca, this kind of genuine service and kindness is hard to come by. If your from the area and are in need of mechanical work on a vehicle I would give them a try.

Took my car in to get my AC repaired last summer (2025). My AC was fixed and a new problem was…read morecreated and I wasn't charged for that new issue. (I left not having my full air system work...) I now have more than the issue vent, like 3 vents not blowing any air now. Very frustrating to spend $1,800 and have more issues now.

Solid repair shop, stopped in with a straightforward problem on a pretty obscure vehicle and we…read morewere on our way in an hour. Great conversation too, thanks guys!

They responded within 10 minutes to help me get into my truck that I locked myself out of! So kind…read moreand very quick!

These guys are 100% the nicest people we've ever met! We had brake issues and they helped us…read morecontact people that can help us get it fixed (on a holiday when 99% of businesses are closed). It's a full service station, with an assortment of drinks and snacks too! If you need fuel (or snacks or anything else!) definitely go in!

Fast service by a very skilled team. Had 5 new tires put on and us out the door in 20 minutes…read more Good pricing as well. We were brought in by AAA and they had earn our service mans trust.

We stopped in to ask if they might fix a bicycle flat. They took it right in, fixed it right up,…read moreand then didn't even charge us! If we lived in the Burns area, this place would get all our tire business.

Wow! What great service. Manager Andrew Yantis went above and beyond to get me back on the road…read moreafter a blown tire left me stranded 90 miles from Burns. Les Schwab provided a couple tow company options and Andrew personally picked up tires I needed and was able to get me back on the road same day. This type is service is what sets Les Schwab apart from the rest.

after blowing a tire on a side road off Jack Mt road near Frenchglen on our new Jeep Compass I…read morerolled into LS at 0800 on a Monday morning. Brian and his crew did everything they could to get me back on the road as inexpensively as possible. Unfortunately, the tire was toast and a replacement could not be found so.... I needed 4 new tires. I guessed $1000 and it came to $1000.88. pretty close. Brian is a jewel and treated me with utmost respect as we walked thru all the different scenarios that might get me back on the road. Jeep used a discontinued OEM tire and a replacement was not an option, besides Ebay. so..... my new shoes are very sweet, all 4 of 'em! 2 thumbs up for the Burns LS!

This guy Chris is a FRAUD! He has no drivers license, no business license, no business insurance,…read moreyes I checked with the DMV and the county. He will steal from you and swindle any thing he can... Including taking stuff out of your vehicle and having the nerve to say "I didnt see anything in there!". He will say anything he has to to separate you from your money and act stupid when confronted with the promises HE made. STAY AWAY!!!!! You are better off finding a REAL shop and not going to someone who is just 'playing' shop.

Brought my 2004 Jeep in because I could not engage the 4WD lever. Also, my readout indicated I was…read morein part time 4WD while I was in 2WD. They told me that I needed a new transfer case, (cost: nearly $2000 plus labor). I asked about a rebuild. Nope, it was too far gone, they told me. I asked about a used case. Nothing doing. When I asked them about the readout, I was told, "That's what happens when your transfer case starts to go out". I thought that answer sounded fishy, so I brought it to another mechanic for a 2nd opinion. I did not need a new transfer case- or even a rebuild. All I needed was a new detent pin. Cost: $72.00. The readout? A $26.00 sensor took care of that. Total cost? Just south of three hundred bucks. Perhaps factory shops cannot use aftermarket rebuild kits, I dunno. But these folks were either incompetent, or just flat-out lied to me. If you are a woman, or a guy who is not mechanically inclined? BEWARE! Like I would ever buy a vehicle from them after that experience...