I have been going to this location for years. There is a line sometimes, but it moves fast.. The customer service is great! read more

The WORST customer service! The Indian lady at the counter was very RUDE! Will Not go back!

I've gone to this UPS store so many times, hoping that the staff would be nicer and the service better. One young lady was finally hired, who was a welcome change, but the older man seemed to irritated by the customers. I needed tape on my package and he said they couldn't ship it. I had to take it back home and tape it, even though a tape gun was visable. A week later, I needed to ship a package back to Amazon and the older lady said the same thing. There was one small part of the top of the box that didn't fit well. She said I could either take it home or she could put a piece of tape on it, but she would charge me a dollar! I said, "for one piece of tape?" She replied, "Yes." After that I was done with this location. I will drive the extra distance to the other UPS. I feel sorry for the young lady being around such bad attitudes. If you don't like dealing with the public, find another type of work!!! read more

Wait time on line is too long, sometimes line up to or outside the front door. Extremely long lines, need a better system. I waited too long on line, this happens just about every time I come here. All my packages already have labels on them ready to go. read more

BOYCOTT!!!! DEMAND RESPECT!!!! Don't tolerate the disrespect. Take your business (MONEY) to the store at 2890 GA-212 in the Publix Shopping Center, Conyers. Out of the 4 customers served while I was there, I never heard hello, thank you, or any greeting or salutation to a customer. One of the workers (tall guy) stepped in front of me as I was about to walk out the door and allowed the door to slam in my face; knowing I was directly behind him. I will NEVER visit this store again. read more

Yep. The other reviews are right. Keep fucking driving. Ugh! For starters the The line was loooong. All I wanted to do was print some color copies.... When I finally got to the front of the line I asked for the email address to send my docs. He said join the line at the desktop over there. Umm what?? No. A someone just said down. B it's the only one and C I can send it from my phone or my machine. No he says... sit down. wtf?!? Stomp out. What garbage. What a waste of time. I had a package to mail but I did not trust them. Do better guys. Please. read more

The UPS Store - Exterior - Shipping Centers Near Me - Conyers, Georgia

This location is convenient but I will no longer take my returns here. I made the mistake of not having a package (plastic envelope) taped up. I asked the guy to tape it for me and he got all huffy. Next time have it taped. I said I usually do, why are you telling me this. We charge I said for some tape on an envelope. He said yes. I replied I can take it somewhere else. He stopped what he was doing and handed me the package. I took that one and the little box that was taped and left. I went to the location on 212. read more

I wish I had checked rating and reviews before going here for service. I can at least give others my experience returning Amazon items here. I brought my fully wrapped and sealed item to be return shipped but was told I needed to pack item. I was being asked to purchase box onsite or return with item in box. Just use Kohl's or another method. This location is doing what they can to get purchases from Amazon returns. read more

The UPS Store - Fully wrapped and sealed return item. - Shipping Centers Near Me - Conyers, Georgia

Long line, confusing printing, un helpful personnel. I had the same frustrating experience more than once. I switched to another store farther away. The extra drive is worth the better experience read more

The line is always out the door with 2 people working the counter! Not enough help! They need to take note of the Monroe UPS store! As soon as you walk in the door, they're asking you how they can help you and they've got portable IPADS that they can assist you at the door if the counter is busy! They have plenty of help! read more

We had a very important package to be delivered so decided to have it shipped directly from one UPS store to another, rather than have it shipped to our home and take a chance that it might be stolen. But when I went to pick it up at the UPS store in Conyers, they did not have the package. The admitted that they signed for it, yet couldn't tell me anything, except that they don't check to be sure they are getting what they sign for, which is ridiculous! They weren't apologetic or helpful. They just said to file a claim. They are the WORST!!! read more

The staff at this location is pretty nice, the only downside is that they is ALWAYS a long line out the door. I come here once in a while if I have to return something to Amazon, and the process is very quick and easy! read more

TERRIBLE customer service for some and better service for others. I waited in line with a small box to return to a retailer but I did not realize that I should have been at FedEx. After I was waited on by the clerk with the light brown/blonde hair and glasses, she informed me that I was at the wrong store. No problem. I asked if I could have a piece of tape to close my box and she said no because we charge for tape. I definitely understand that BUT the blonde haired lady that was before me had a package that should have gone to the Post Office and she was at the wrong place. She asked for a piece of tape to place the mailing label on the box. Not only did the clerk give her tape but she placed the label in a sleeve and taped it to the box for her with a smile. I clearly see why this location has one star and I wish that I could give them a 0. Make your policy uniform across the board because this felt like discrimination!! I won't be back!! read more

Absolutely terrible location! Rude customer service, completely unwilling to help. The owners are a couple ruse people who could care less about being a service based busines. I will never be going back. read more

Probably the worst ups in the country. The older guy there told me I still had to wait on line even with prepaid packages. What's the point of coming with them prepaid and still having to wait on line. The line is already stretched outside and if i decide to bring my 10 boxes not prepaid and you have to weight and price each of them there, your line will move even slower and be even longer and it's too hot to have 15+ people waiting outside. I've seen elderly people waiting outside this place is 80 degree weather. If you can make it to another location or even the ups access point down the road at cvs, go there instead read more

I dropped off my Amazon package for return almost TWO MONTHS ago and Amazon says they have not received my package. And customer care says it is most likely sitting at the store TWO MONTHS LATER. I will be in the store first thing tomorrow to find out what it is so difficult for a package store to send off packages. And CLEARLY there is an issue because I am not the only one! Get your shit together! read more

They really need to get their act together. The service is slow and the line is usually out the door. Also smells bad in there like cooked cabbage. read more

I visit this location very frequently for Amazon returns. It was my favorite location until today. The caucasian lady who is always at the counter is usually nice but today she must've had a bad day. She was just so rude and nasty. She tried to argue with me about my phone not being bright enough when I told her it was as bright as it goes and then she just dismissed me and said "well you need to figure it out." Mind you she only tried to scan twice. It was like she was intentionally trying to make an example out of me or something. So I go to the next counter with another young lady and it works instantly. It made me so upset that I had to sit in my car and cry angry tears because I didn't want to show my butt like I could have. I WILL NEVER GO BACK!!! I am very disgusted with the lady's attitude and the way she spoke to me because I came to her with a smile and positivity and she belittled me like trash in front of the whole store! read more

Horrible horrible service. I value Amazon for their easy return, take the item, scan the code and the UPS store normally packaged it and take it... not here... woman wants me to purchase an envelope to return the item... I informed her that was not the usual procedure at other stores... I've returned several items in the past.... I thanked her very much and told her I would go to another store... the first approach was that my label needed to be printed and she spoke to me very abruptly... contacted Amazon who sent me a scanable return label.... she had to make the return impossible and hard... telling me I had to purchase envelop...‍‍‍ read more

I've been bouton this ups location for a very long time! Customer service is wonderful! I see some of the reviews with experiences I have yet to witness myself. My thing is treat individuals with respect and the way you want to be treated and in return they will do the same that way it will work out for both parties while being serviced. Remember with any service we must pack patience especially nowadays!!! Be a kind human as we don't know what the person next to us is going through!!! Happiest new year to all that reads this review!!! read more

Horrible. They lost my package in transit for a whole month! I paid $50 worth of shipping and it's still lost. Unbelievable. Do not choose this location. read more

Still awful service. Tried to verify with the lady I didn't need to sign anything after dropping off a ups package and she got angry telling me she was helping a customer on the phone. I was the customer she was helping in person before she picked up a call. That's the abysmal service you get here. Can't even verify you're done with the transaction. She told me she didn't know anything about Amazon drop offs. Its not that she didn't know anything but she wasn't taking the time to listen to what I was saying even though I asked her three times. Rude. Just terrible. read more

I got to this location several minutes before closing time with a package that was already labeled, I only needed to drop it off. The door was locked, and the associate inside just shook his head and waved "no" to me. Great. Thanks for all the help. read more

This is the worst UPS store. I went in a year ago to drop of equipment from AT&T and it went smoothly went in a couple of days ago to drop off Tmobile equipment and the lady was rude and didn't want to help me to drop it off so I'll be going to another UPS store I'll be dropping off some other stuff as well so they'll be losing my business read more

The staff at this store was rude and unhelpful. The line was out the door. Eight of us stood out in the cold for more than 30 minutes waiting for the line to slowly move. Once inside, I've seen granite statues move faster that these folks. The clerk I got was argumentative and not wanting to help me at all with my print shop order. I will NEVER got to this store again. read more

I've read the reviews and must say I'm shocked. I frequent this location at least twice or more a month with my Amazon returns and have always had excellent customer service. There have been occasions when the line was out the door but it still ran smoothly. As with any place you have to pack your patience sometimes. I'd rather go here anytime than to the Post Office now that's a nightmare. read more

If I could give these people 0 stars, I would. They are consistently rude. Even as I'm waiting in line to do a simple drop off, the comments and nastiness that I see them hurl at other customers is just phenomenal. So rude. And it seems to go across-the-board to all but maybe 1 or 2 of their sales people. I get it that the holidays are stressful but if you're not able to handle the public then maybe you shouldn't be in a service industry. read more

Ive been going to this place for atleast 5 yrs . My mom is out of town i often send her packages . And for and a yr ive been sending a business partner packages . As you know the have a log of your previously sent addresses but for some weird reason my last 2 packages took almost 2weeks opposed to the 3 day eta. MY LAST time going i sent a very important document to the same previous address they have on file (MIND YOU HE PULLED IT UP OF MY PREVIOUS TRANSACTION) after 2 weeks i go back and ask why havent they recieved it . He starts shuffling me around . Im like " WHERE IS IT NOW " he responds should be on thr way back to me .. So i say ok you made a mistake and put the wrong address and mispell the name . HE GETS A LOUD ATTITUDE TELLING ME HE REFUSES TO ADMIT HE PUT THE WRONG INFO .... im like dude its not that we all make mistakes just admit it... HE GETS LOUDER TELLING ME I SHOULDNT HAVE CONFIRMED IT . I agree i should have looked closer but didnt KNOWING ITS GOING TO THE EXACT SAME PLACE THEY HAVE ON FILE . THE TALL SON IS A ARROGANT employee. If i woulda kept going he would have seem to enjoy a aruement . I dont have time to entertain him . If this wasnt family owned IM SURE HE WOULD BE FIRED FOR HIS LACK OF PAYING ATTN FOLLOWED BY his arrogant loud inconsiderate responses. You guys just lost a long time customer . read more

I've had the displeasure of using this UPS store twice this year for Amazon returns. The staff was rude and not helpful at all. For a customer facing business like this, customer service should be a priority. When Amazon used Kohl's for their returns I never had any issues. Now with the UPS store I have had nothing but bad attitude from staff and owner. Wish I had a another option for my Amazon returns. read more

Idk why people complain so much . There fast easy & quick ! No problems the last four times I went in . Good customer service

I hate going to this store. I decided to give them another chance and they are still terrible. No one greets you. The attitude is we have to use them. It is a family that runs this business and they are rude. They spend more time spoiling their adult son than the customers. So now I don't mind traveling out of my way to Postnet because they know how to do proper customer service! read more

LOU GORDON was beyond rude to me. She not only berated me in front of other customers, she refused service! I was returning something via Amazon's "no- box returns" when she exclaimed that I needed a box. When I tried to explain that it was a no box return, she constantly interrupted me, yelling and refusing to repeat herself because I didn't understand. I have never had to use a box for Amazon's "no box return" and was confused. The manager's wife was no help either. I will not be coming back to this location. I have contacted UPS's customer service. LOU GORDON does not know customer service! Terrible. read more

Sorry I will not visit this location again. I was trying to send an international letter and he informed me that it would be $80.00 to send an international letter. $80.00 when the post office only charges $1.50. No never again. read more

If you don't mind slow unprofessional service given to you in a foreign language than this is the place for you. -0 STARS!! read more

I recently stopped in this location to have a service performed. When I entered at 8:30 am, there was one other customer who the owner was having a friendly "chat" with about visits to his homeland of India. Mind you, they were not in the middle of any business transaction as the owner pulled out his cell phone to show the customer pictures of Mumbai. I was never once acknowledged (there wasn't anybody else in the store) or even provided a friendly "be right with you". The two men carried on for an additional five minutes looking at family photos and discussing the various locations in India that were visited. It's obvious that the owner is "independently wealthy" and does not need the few measly dollars that would be provided by me today. The sad part is, the services that I needed performed I could have (and ultimately did) receive for free from another institution. I stopped her for convenience. Boy was that a mistake..... I will continue going out of my way to patronize other companies that have a strong desire to interact with their customers. read more

This is the worst UPS store I've ever been to. My first experience here was for scanning documents. Not only do they charge you a crazy amount to scan, but they charge you to rent their computer to save the files. I have also gone here numberous times to send envelopes regular mail. They are sturdy envelopes that the UPS store in Dunwoody charges about $4.50 to send USPS. I have been charged between $5 - $6+ for this same package, each time it's a different price. I have brought this up to the owner/manager twice and he says its because it's a different weight. Nope. Each time I send these they are the exact same weight and envelope. I have seen him code it differently. Sometimes as a parcal, sometimes as a envelope. Which is why it comes out different each time. I feel as though the owner isnt being honest with me and it's really turned me off. The second time I brought this up I told him exactly what he charged me the time before (which at that time he told me to remember the price as he assured me it would be the same the next time...which was $5.60). He rung me out for $6.70 and I told him this. He told me I need to come back with my reciept showing it was $5.60 and he would refund me the difference. Um, excuse me?! I am not making a trip here for $1.10, but the point of the matter is the prices make NO sense! Even though I live right near this location, I will go out of my way not to do business here anymore. Also they are not very nice at this location. I recommend another UPS store or Fedex Office down the street! read more

Went there to print a 2 page document and was charged a $1.20. That's 60 cents per copy. 5 times the cost at FedEx and 4 times the cost at another UPS store on Rockbridge. Of course it was after I had finished printing that they informed me of the price. I definitely will not return to that UPS. read more

The customer service Lou Gordon provided was horrible. No greeting or orderly manner of processing customer orders. She just started yelling at me after I asked where was the line. She waited on another patron who came in after me. It was only after I started this review that the owner tried to service me. read more

I'm not sure if it's the facility or the company on a whole, but I lost out on a 300 dollar flight because of UPS. I woke up early and had to pay extra money to have my ID guaranteed by 10:30am, next day mailed to me. I had forgot my ID at home and had to get it mailed to me in order to catch my flight home. 10:30, 11:30, and hours passed still no package. I track it and the last and only scan in 12hrs is the origin scan, and nobody can tell me where it is. Everytime I call, I'm promised a call back and nobody EVER calls back. I still go to the airport (by taxi) and of course can't get on the flight. I have to be back in GA by a certain time so my niece forfeits her flight, to get a rental(I have no ID) so that we can drive back. I've now driven back to GA and the package still hasn't made it to NY, as the first sign of movement was today. Now I'm back home with no ID and have to wait additional time for it to be re-routed to me. read more

The UPS Store - My "guaranteed next day" delivery on day 2 still not at its destination. - Shipping Centers Near Me - Conyers, Georgia

This location ALWAYS gives me so much attitude when ever I've had to go there. Today I'm returning my Att equipment, which is free. And the the man told me I needed to take my box that it came back w/ me w/ an attitude like I'm supposed to know this! CLEARLY this is a free transaction paid by att and I'm NOT taking trash back into my car! And when I said no and walked out he tried to continue to yell at me to take it ! TERRIBLE SERVICE! I heard The lady behind me say she would take it. CREEPS! read more