A quick and easy stop to return a package today. Friendly service and they could see that our…read morepackage was ready so the clerk pulled us out of the queue and took care of it in an instant. Hey, we didn't cut the line! It happened so quickly that I didn't even manage to get any interior pictures. I'm a UPS store fan! [Review 20041 overall - 641 in Georgia - 1016 of 2023.]

I just experienced the most insulting and rude customer service. I will never visit this store…read moreagain. I don't spend my time writing negative reviews, but it takes absolutely nothing to do the job you chose with basic respect and courtesy. Three employees were present, and not one of them was kind -- and one of the men clearly should not be working in customer service at all. I always receive great service at the Toco Hills, North Decatur, or Clairmont locations, but this store was a complete disappointment.

This was such a great experience at a FedEx. The staff was great and really helpful. They made sure…read morethat I felt reassured about everything that I was shipping off. This is my new go to FedEx location.

Staff was humorous and efficient, cranking through the line and helping seal up the boxes we…read morebrought to ship. Cheapest? No, but definitely efficient and with good attitude even with my slightly bad tape job. Getting out of the parking lot, on the other hand - terrible onto 23 or Decatur.

This is a very well staffed location: always plenty of people ready to help, but also happy to be…read moreat work. As a business owner myself, I'm constantly in a hurry and shipping is always on my schedule. This morning, I was bringing a lot of Amazon shipments and was having difficulty sorting everything. Micah was not only patient but also pretty much saved the day by figuring out which barcode went with what item. I really appreciated how he admitted not being sure at first, but was committed to solving my problem, and very much succeeded in helping me get everything sorted. Thank you, Micah!

Mikal was very helpful. It's a great UPS store and the line is great no waiting. It's right by the…read moreAmazon return at Whole Foods. So when Amazon says you have to return at UPS, go to this store. ;-)

If you can get any other carrier please do so. Someone sent me a package via FedEx. Per tracking…read moredetails my package was delayed. After talking to customer service I was told to go to this location to pick up mg package. After arriving there was only 1 person working behind the counter and there was a line. Long story short they could not locate my package at the shipping center; it took them about 30 minutes to let me know. After leaving the facility the clerk in store called me to tell me they shipped my package by to the original shipper. They need more people working at the front counter and a better system to get people the correct information.

Fed ex is the worst and this location lied and said my package was on the truck and there was a…read moredelivery attempt and there wasn't. I'm sitting here by the door.... And now I have to pick it up or wait 2 days and I was told it was express next day shipping. And I'm playing phone tag with this automated system and can't speak to anyone

The young men working in there are rude and lazy. One didn't want to walk to the back to check…read moreinventory, he said his manager would be mad. I asked to speak with the manager and he said the manager doesn't speak to customers. I feel like they was rude cause I'm black. Wouldn't waste my time going back here .

This UPS store charged me a $1.99 fee to print my e-mail label on a free package return. I normally…read moredo my returns via Amazon at Whole Foods for free.

Super excited. Just found out about this place. Great to have another option other than the UPS…read morestore or the post office to ship and mail things and also receive mail and packages. Much easier to avoid package theft.. They do other business services too. Super friendly staff excited to have them in the neighborhood.

Nate Harper 1 review…read moreI was looking for a place to make some quality color prints of some pics on my phone. I saw this place, Red Trinity on Flat Shoals. I wasn't familiar with them, but I was of the area. When I walked in everything looked new and fresh. I was ... More

I needed to schedule a last minute freight shipment overseas because I was moving and my original…read moremovers couldn't pick up my stuff on time. The store manager went above and beyond to make sure I would be able to ship my items. Not only that, they also packaged my items in such a way that they arrived perfectly. We had fragile items and they all arrived without a single scratch. I'm thoroughly impressed by the professionalism and amazing work done. My items also arrived a full week earlier than expected. Words can't describe how happy and pleased we are with the service.

Extremely rude and unhelpful employee named Yahdi (sp)…read more Do not use this franchise. Other stores are available and actually want to serve customers

Terrible service, the young man working had no idea what he was doing and I waited over an hour to…read moreget a mailbox...only to walk out because they couldn't fix the printer and wanted me to wait longer until the boss got there. The place is really dirty, unorganized, piles, trash and crap everywhere. I would not recommend going here if you'd like fast service, receive packages or expect a pleasant experience.

Wanted to like and regularly use this local Suburban Plaza business as I live in the area and ship…read moreoccasionally for eBay sales. They make copies, do faxing, sell shipping supplies, and provide shipping services but twice I've been in the store and once called on the phone. They act as though you're bothering them...and they hung up on me while I was asking questions on the phone recently. Apparently too busy?

They will get you set up to ship whatever you need safely and securely. They were patient with my…read moremany questions and saved me money for what I was being quoted to pack at the big box chains

Called and spoke to a nice man, asked them if they can email me the application, never got it. I…read morethen emailed them I was looking to get a mailbox and pay for 1 year upfront. Still, no response, if this indication of their business practices, good luck to them, I will look elsewhere.

I'm not sure what it's like if you need them to help you package up and ship something, but the…read morestaff has always been fairly friendly and helpful with drop offs. The store isn't anything spectacular, but it gets the job done. Definitely better than just dumping your package in a bin at a nearby Office Depot or something.

As we were waiting in line, one of the clerks asked (while he was helping another customer at the…read morecounter) if we were just doing a drop off. We informed him that we had a return. He instructed us to go to the kiosk by the entrance door and complete the service there. That's fine, it was efficient and we didn't have to wait in line. I would suggest however that there is larger noticeable signage at the machine to let people know that before they even have to get in line.