Friendly staff that are always helpful. No high pressure for your dollars, just straight forward…read morehelp.

What a wonderful place. The lady who runs it is SO KIND and helpful. She helps you figure out the…read morebest way to ship or mail your items. Also great photocopy rates. Highly recommend.

Poor customer service:…read more I don't use this location often but I arrived 5 minutes before closed to drop off a prepped package, fixed with label, only needing to be scanned. After walking in, I hadn't gotten the sentence, "Hi, how are you?" out of my mouth before the clerk huffed a huge sigh, shook his head, interrupting "How can I help you?" He was visibly frustrated that I had the AUDACITY to drop off a package. I responded calmly with "It's only a drop off." He proceeded to scan my package and quickly handed me my receipt. I understand the frustrations with work, having a bad day, and managing bad customers. But if customers arrive within open hours, they shouldn't be handled as if they're an inconvenience. The location on 9th street is much better. Don't waste your time here.

Conveniently located right next to Duke/Duke hospital which makes running errands before or after…read morework extremely easy. Parking can be a bit tricky as the lot is one-way driving but once you find it there is usually plenty of spaces available. The staff was very helpful and attentive. I was in and out in under a minute for a quick Amazon return. I am not sure how this locations is for other services, but my experience was pleasant.

Don't get hustled. I came into the UPS Store to do an…read moreAmazon return. The woman who helped me was an Asian woman who appeared to be in her 50's. I'm not sure if she was trying to pull a scam but she scans my receipt with the QR code and then says I need to pay for a box. I asked why, because the instructions from amazon tell you that a box is not necessary (when you start the return) and literally the information on the receipt says "Show the return code to an associate, who will scan the QR code, pack, and ship your return for free." - See the photo below - I told her that I didn't need to provide a box and she refused to give me a receipt with my tracking information. We went round and round for several minutes about this, even after me reading the instruction information to her. I had to call amazon from the store (which took forever) and in the meantime I found a box, then pack it myself for this woman because she said that it was policy. I know it's not policy and the fact that she is forcing people to buy a box at their ridiculously marked up prices is absolutely outrageous. This location has had particularly bad customer service in the past and this was officially the last straw for me. Called in to Amazon and they opened up an investigation. In the meantime, be warned and don't get hustled.

The staff is friendly, professional and fast! They are a group of really hard workers!read more

This post office by far has been the best one yet. I got greeted soon as I walked in and got help…read morewith which box to use. Normally I dread going in to the post office because of how rude people are but I'm happy to say I will be coming to this one now.

This is one of the smaller USPS locations but has the best service that I've experienced in Durham…read more It may be because of the location but the only time I've ever seen or had to stand in a line here was on a Saturday morning, when an associate called out of work at the last minute and the manager had to come in to work. Other than that, this locations associates are always fast and helpful.

They have the wrong suite number when they handed it out. I tried to set up forwarding based on the…read moresuite number they gave me "101" but it didn't go through. USPS said that the location is set up as Ste 5. This has caused a lot of issues and now I need to figure out what to do. Very rude individuals that tell you to talk to the manager who is never there. They give you a number to call but it's the store number Also several times you go they will have it locked with a sign that says "Be back in 10 minutes" Would highly recommend going elsewhere

Good, efficient service at this UPS Store, off 15-501 near I-40 exit 270, in Durham. That's all you…read moreneed to know. If you want details, keep reading. This UPS Store is located in the Gateway Terrace shopping center, next to Freddy's. It's not directly accessible from 15-501. You have to enter the shopping center from the back. This isn't my normal UPS Store. I stopped here because it was convenient to other errands I happened to be running in the area. I had a package of Nespresso capsules for recycling. The package was sealed and ready to ship with a prepaid UPS shipping label. I normally drop these in a UPS drop box, but this particular package was too big to fit into a drop box. The employee weighed it, scanned it, and handed me a receipt. The last time I dropped off one of these Nespresso packages at a UPS Store (different location), the staff just took it from me and that was it. This store's method was more thorough, but took more time. Instead of being in and out in seconds, I was in and out in minutes. Not a big deal. Fast, either way. I visited on a Saturday around 2:30pm. There were two employees working up front and they were firing on all cylinders. During my brief visit, the store was moderately busy and the staff churned through customers at a good pace. On Saturdays, this location closes at 4:00pm (as of the time of my visit). Keep in mind UPS Store hours vary by location.

I had a mailbox installed by Posts and Pickets. I called on a Friday and Tyler set an appointment…read morefor Monday afternoon. I have to mention that I actually called initially 2 weeks before that but had to wait for the 811 service to come and mark the ground because I was moving the mailbox to a different location. Although I didn't buy my mailbox from them directly (I had already ordered everything I needed from Lowe's) when Tyler initially came by to install my mailbox, we discovered that the bronze metal 4 inch numbers ended up not being able to fit on the mail box post area intended for their display. I was heartbroken. These numbers matched the ones on my house, and I did not want to downsize or change the font type. Tyler brainstormed an idea where he would custom build side planks from scraps wood that he had at the shop and would cover them using flashing like you use on a house so that they would be as resilient as the polyurethan post and match almost perfectly and would require little maintenance. Not only was this custom it was an inexpensive as he charged only $20 to make the planks. He sent me a mockup during the workday for my approval and was I so happy that he was even able to attach them the way I preferred, vertically on the post. He took my supplies with him and assembled my mailbox at the shop reducing the time needed to install at my home to less than an hour. He was knowledgeable, professional and easy to talk to. He even swapped out the mailbox mount plate because the one I purchased was too small for the XL mailbox that I bought. The concrete was included and he removed my old mailbox and disposed of it for free. He thought of things that I did not, like saving the soil from the new hole to fill the old hole from the previous spot and kept a perfect plug of grass to make the old hole look like it was never there! I had a wonderful experience with this service and if I come across anyone needing a new mailbox in his service area I will gladly recommend him. Look at how wonderful my mailbox turned out. Worth every penny! Thank you so much Tyler!

I started this process late Nov 2025 to buy an ornate mail box and post. 4.5 months ago, cost is…read morearound $800. Only work 4 days a week, and not 8 hours a day. I knew it would take a few weeks but then it turned into months. Lots of excuses for delays. Special wood you can only get from Cali? and takes 6 weeks to be delivered to Raleigh NC. Assurances of delivery time none have been met yet. 3 weeks telling me delivery was to be at the end of the week. Now March 23, 2026, and I am told it will be delivered in 3 days. There are so many companies who provide great service but sadly this is not one of them.

They packed! They shipped! No problems! Go Local! Be smart and don't go during peak hours.read more

A nice little shipping shop with creaky floors, so you know it's been around a while. I don't envy…read morethem getting the trucks around for dropoff and pickup, but it does work. I like having the option of pretty much any parcel company, especially when I'm almost at the deadline for a birthday or a holiday gift. Plus with more than a few book shops and gift shops around, you can do all your shopping in this area and not haul yourself all the way to the mall!