All the people I interacted with at this location were incredibly nice, helpful, and thoughtful. I had to ship several large items and they were packaged with great care. Special shoutout to Vicki and Amanda for all your assistance. The owner (Dave) is fortunate to have you on the team! read more

Always kind, clean and speedy. This is my go to for returns, printing and notary especially if I'm short in time. In a world where shipping is mandatory for online shopping the UPS store is killing the game! Thank you for always being there when I need you UPS :) You can trust me, I'm not wrong ;D read more

Two of my 5 items shipped were very bad delayed/lost/stuck in the mail amd I asked for money back /discount they said no

Feb 18 at 4:00. A young lady named Shawn (I believe) was doing an OUTSTANDING job. The line was long and people had multiple services and packages and she was handling 3 stations at once. When I got closer to the front of the line I saw there was something guy working but he was sitting down and the entire time I was in line he was only with the some pady he was helping. Shawn was handling the store by herself. That young lady was kind, fast, efficient and kept the line moving. She deserves a raise and promotion. She is a Rock Star!!!! read more

RE: Tracfone Return - 1/22/2025 I asked to use this UPS Store's computer to access my Tracfone GMAIL-ed RMA. Short answer? No! (Customers not allowed.). My Tablet Wi-Fi setting showed a UPS GUEST connection was available. I asked for the PASSWORD; - answer: "Use the next door laundry." - I did. Showed the staff member my Tracfone RMA Gmail on my tablet. She played with it a while but came up with nothing useful; - like the return shipping label. The owner/manger joined in and I learned that UPS Stores are franchises and there was nothing she could do except give me a UPS HELP DESK phone # to call. I decided to go back to the Tradition UPS Store and got "lucky"; - not with a uniformed UPS Staff member, but with a bearded young man dressed in black (manager?). With his help, I got to use the UPS Store's computer to access my Tracfone Gmail RMA. I used my Tablet to do the same via UPS Store - Guest Internet connection (he provided the Guest PASSWORD. So with the Tracfone Gmail RMA displayed on both devices, he was moving too fast for me to follow. He had something forwarded directly to his UPS Store; - either the entire Tracfone Gmail copy or something imbedded in it. NOTE: Google permission required from my tablet. With what was forwarded, he was able to print a UPS Return label. FINALLY! Success! read more

I had a return for Amazon this morning. I came to the UPS store, and Victoria helped me greatly. She showed me how to find the QR code to return my Amazon package. She taught me something and all along the way was so friendly and patient with me, thank you so much for all of your help Victoria! read more

Can't say anymore the staff is excellent cordial And very helpful and professional! All the employees are great read more

the UPS store at Prima Vista Blvd in Port St Lucie FL is very efficient and my package gets processed and out the door with accuracy! Heidi is very courteous and knowledgeable and all my letters and packages get to the destinations just as she says! If Heidi is busy - the owner and other agents are just as helpful and are able to meet the needs of their clients! If I have any mailing, copy, fax needs this store is the first place I think of as I am confident they will meet all my needs and guide me in the right direction! Keep up the good work - you are all appreciated! read more

They charge when you are returning something that is a free return to another vendor. I was returning shoes and these guys wanted a fee for it. It is covered by the company! Horrible. read more

I use this location religiously for any shipping needs and thy are all a awesome and fast! but to say I needed a notary so o called the store and spoke to a gentleman named Joe, he was polite, professional and very knowledgeable, I had 2 sets of documents to be notarized and he had me out of there in 10 minutes or so, read more

This is my Go To UPS store for Amazon returns! Melissa is so sweet and makes the exchange so easy!!! She helped me out by giving me Amazon return tips and how the process works! Stopping in there isn't an inconvenience because the process is so easy and Melissa's personality is sure to brighten your day!! I loveee her hair by the way!! She's just awesome !! read more

Changed for print of Amazon shipping labels!!!!!! I'm sure Amazon wouldn't approve it

I highly recommend using the UPS store located in Port Saint Lucie fl. 34952. If you want excellent services and help from caring employees in sending out your packages to loved ones, than, this is the right place to come. I had a heavy box and could not bring it in the store, I asked for assistance and Frank the Owner/Veteran came out right away and took the box inside while I parked my car. I consider that an act of kindness that should not be overlooked. We need to support our Veterans and thank them for their service. (772) 873-4536 read more

Since April 24,2023 I have been trying to get a resolution to the claim I filed for an item I received damaged. After calling UPS and being told to call the store my items were shipped from. I called the store on 4/24/23 and spoke to Joe the store manager, he assured me that that my claim would be resolved in 7-10 business days it has been way longer than that! I have called the store multiple times, on 5/11/23 I spoke to Dave the owner who said Joe will all me back on 5/12/23 Joe never called I had to call back again asking to speak to Joe I was told he left for the day and he would call me back on Monday 5/15/23, yet again Joe never called. I have been calling the store repeatedly only for it to go straight to voicemail. This morning(5/16/23) when i called the lady who answered the phone had the worst attitude and refuse to offer me any type of help when I told her Joe isn't returning my calls she tells me Joe deals with lots of customers. That is not an excuse nor is it away to run your business. The emails I send to the store email address provided by Joe only get auto generated replies no real responses. I live in Las Vegas so therefor I am unable to just walk into the store and speak to Joe or Dave in person. read more

Popped in for a quick amazon return. The employees were nice and I was in and out in under 30 seconds! The whole staff was wearing masks and the facility felt really clean! Awesome Job UPS! read more

Horrible customer service. Morning staff is lazy and extremely rude. When asking a question they probably didn't have an answer for they threatens to send all mail to my mail box back to sender when I proceeded to ask who the manager is the girl at the counter said she was the true manager and just let's the manager think he is in charge. When asked for the names of the 2 ladies working I was told to figure it out myself. Went back in the evening and was given the managers name and when he would be in and got the answer to my questions. Went back in the morning to see the manager and got nowhere. The morning girls just screamed over him. I asked what is your name since you have so much to say and was told to mind my own business. All of this going on in front of the manager. All he says is if they don't want to give you their name they don't have to. Management needs to have a spine and reprimand the morning crew. Overall go in the evening for a great crew and avoid dealing with the manager and the morning staff. read more

Went to send a package overnight and paid a lot of money, over $190 dollars only to find out it was never packaged and sent out until the next day. Called to complain and was told the manager would call us back on Monday. Never received a call back. Terrible customer service. Will not ever go back there. Will travel out of my way to give my money to another UPS store! read more

Literally worst staff ever. When you walk in, they don't get out of the back office for 5+ mins (this has happened every time I walked in). Then they cop an attitude bc you have the audacity to show up in the store. Once I came in 30 mins before they closed and the rude little girl behind the counter only took my items and then threw them on the floor. They weren't processed until the morning. read more

Hours till 4:30 on Saturdays. Got there at 4:29 on Saturday 11/10/18. They ignored my knock at the door. If you advertise you're open till 4;30, be open at 4:30. My advice if you're going to use this store be early. read more

Very friendly service both times I've been here. Looking forward to the next UPS Store trip!

I have been going here since they first opened . All positive experiences. I can't help but wonder how a negative experience is racist because an employee was upset for a patron banging on the door to open, when it opened a minute late. It appears the employee was guilty of "Racial Thought Crime" in the mind of the accuser. read more

Management changed. They DO NOT answer the phone. They DO NOT reply to emails. They DO NOT reply to text messages. I am out of town. I cannot get my mail. read more

I'm writing this review in defense of the other negative comments that have been posted regarding this store and it's employees. I have been privilege to use this store four times in the past six months. The employees at this store have been nothing short of friendly and helpful to me every time I've come in. Maybe it's the customers that need to work on their attitudes. Stop being critical of people but instead be understanding. Dealing with the public is not easy!! You certainly can't please everyone. I will continue to use and recommend this store to friends and family. Thank you to the employees for all you do!! read more

This is One of the only UPS stores that always answers their phone, takes care of customers that are facing them but nicely asks phone callers to please hold. The store always when they see someone struggling with a heavy box comes outside to assist them. This is one of the only stores or maybe the only store that will take the time to assist you to figure out pricing for what you are shipping read more

UPS was to deliver a package on 3/6/18 today is the 10th and all I get from the rep is that it is out for delivery. Still not here.