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    The UPS Store

    2.5 (43 reviews)
    Closed 8:30 am - 6:30 pm
    Updated a few days ago

    Services - The UPS Store

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    I brought several fragile antiques from my mothers home in Connecticut to be packaged and mailed including Indian relics, crystal etc. I paid extra ($250) for them to package them and bought $2,500 in insurance. I received the package late with several broken pieces and missing items including the Indian relic. I contacted both the store and the main UPS only to be told that I need receipts for the missing and damaged items. Who has receipts for stuff like that??? This store is a total rip off and I would not recommend them! Take them to the post office or FedEx instead.

    Shawna P.

    UPDATE: So you're essentially corroborating that you do in fact price gouge and that as an owner or manager you've put your employees at risk during a pandemic without taking any responsibility for your business along the way. Being open is a choice. Personally I wish you had closed so that you would've hindered me from using your services that lack clarity and price points that day. You've done no one any favors and in fact your business is locally very disliked. Way to go,bud! Furthermore stating that you in any way understood my husband was happy with your services would've required you to be in the actual building. He was pissed and would've driven the information we faxed to NEW HAVEN for a fraction of your fax cost. Currently we're relishing the day your sad franchise goes out of business :-) The "manager" who I suspect is actually just the owner had his employee act as a liaison between us after he refused my refund. There's a pandemic going on and rather than drive to take my paperwork to an attorney twenty minutes away I thought it best to just locally fax. They charged my husband 39$ to fax 26 pages which were all aware has little material cost or labor involved. I returned to the store and am 8.5 months pregnant and after a refusal of a full refund they called the police on me. I was told by the only employee there to step aside while they helped another customer, which is nonsense because I had just purchased almost forty dollars worth of services and wasn't loitering. The manager or owner tried to offer me a discount to reduce the cost to a dollar per page but at that point I felt truly cheated and swindled. There were no quotes discussed before the service was rendered and there were no prices listed anywhere in the store. If you google the average cost to fax it's a dollar per page. So highway robbery being reduced to a decent cost is not a favor to the customer. The police even told me to contact the consumer reporting of Connecticut. Dear owner, judging by this review and many more throughout this site we'd like to officially let you know YOUR BUSINESS AND THE WAY YOU RUN IT IS GARBAGE. Also to the lady who just needed a small piece of tape in the previous post USPS across the street are angel babies who will literally hand you an entire roll

    UPS refused to pay for damaged to my shipped boxes from Florida.

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    10 years ago

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    Page 2 of 2

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    Review Highlights - The UPS Store

    I had a return to Amazon and JP (UPS Store employee) went above and beyond to help me with this return.

    Mentioned in 2 reviews

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    Ross Imaging Center - Joey and Siobhan

    Ross Imaging Center

    (19 reviews)

    $

    Really good customer service, great products! I have used them a lot for photo books, repair of old…read morephotos, etc.

    I surprisingly experienced some really poor customer service at this business…read more I sent an order of 4 thousand negatives and slides and asked to have 3 small test sets of the same 9 frames done first, to decide what I would like, 1 set 8 bit JPG, 1 set 16 bit TIF, and 1 set 16 bit 'flat' TIF. After surprisingly having to explain what a flat image is to a photo shop, they seemed to understand. But the 'flat' scans they sent me back were identical to the other normally processed 16 bit TIF default scans. They also failed to remove sharpening and grain reduction from the flat scan, which I specifically requested. Ok fine, they made a mistake, no big deal.. So I politely asked them to fix this one set of the flat scams (9 frames only!) and I even spent time to look up the two contrast settings they needed to adjust in the Noritsu software to get a flat scan. (Note I've never used Noritsu but it was easy to look up). Mike Ross the owner then phoned me and was so angry I could barely get a word in or finish a sentence. He seemed to suggest I was changing the order when I was simply helping them after it was apparent they didn't understand a flat scan, which is a pretty fundamental concept in scanning, nor did they even give me a 16 bit TIFF with no sharpening or grain reduction. Luckily this occurred on the test set and not the main order so I can send the negatives to a more knowledgeable (and hopefully pleasant to deal with) lab. I honestly don't understand how someone stays in business with this type of belligerent communication with customers.

    The UPS Store - shipping_centers - Updated July 2026

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