I needed to ship an item to my sister, and time was of the essence. I tried to sort it out with…read moreevery big name courier I could think of online, but kept running into barriers. I finally gave up and brought the item to Sina at the Aurora UPS store. I was getting stressed out by that point. Sina put my mind at ease, ran a few options through his computer to find the best price for me, and my sister received the item in time. Thanks so much Sina - you saved me!

This UPS store has shown me nothing but professionalism from the moment I walked in Sina is so kind…read moreand greets you by name every single time you walk in Although I live in Richmond Hill driving to Aurora to this location is well worth it knowing that any parcel that does come in for my box will be cared for until I get there this is a true example of perfect customer service

Quick and easy drop off. A bit hard to find on my first visit-- it's on the same floor as farm boy,…read moreup the escalators. Open during covid.

Beware! This UPS store overcharges! I had called UPS earlier for a price quote ($90-95 give and…read moretake) and when I went to the store, the man gave me a quote that was double the original phone quote. The man was really liberal in his measurement of my parcel (way overestimating the dimensions of the item). I had to reason with him about his measuring methods and he remeasured and readjusted the price quote. 1st quote: 'it is going to be over $200' 2nd quote: 'it is going to be about $150' 3rd quote: 'it is going to be $110' Lesson: Do your research beforehand - call and get an estimate. Tape down and compress all your packages to make it as small as possible.

Neha is absolutely amazing. I usually bring in about 15 packages at a time, and she was so…read moreproactive -- she had me send an email with all my package locations ahead of time so she could have the slips filled out and ready to go when I came in later that day. The process still takes time, but even while she's working through everything, she's helping other customers at the same time. Her multitasking is unmatched, and she never gets flustered no matter how busy it gets. She's a total pro!

Package more than 2 days late in Concord warehouse about 1 hour from my home. UPS customer service…read moresays delay due to emergency and cannot provide an estmated delivery. Says I should just keep checking tracking until I see some update, but no idea when that will be. This is the same company that charges exorbitant brokerage fees for shipments from US even when item is duty free. Yet I never asked them to act as my broker. I have now started telling any US retailers to not bother with an order if they intend to ship UPS.

Parking can be a bit challenging at this location but the staff are always super helpful and…read moreknowledgeable. if there is ever a line, it moves along quickly and ease of service is always smooth and efficient.

Staff is always friendly and super helpful!! excellent service always. very great for a small…read morebusiness, they handle my printing and shipping with ease!

Very helpful staff!! Attentive and friends, eventhough they were busy. Will recommend this…read moreloaction to anyone!

I was in line before someone came in. The owner went to the customer who came in after. When I…read morementioned that I've been waiting in line, he was rude and told me to wait.

Small and busy shop. This is one of the only UPS locations that is open on Sundays. There was only…read moreone person working, and 4 customers as soon as the shop opened. Pack your patience, it wasn't the most efficient experience, though I appreciate the availability. When I dropped off my package, the associate took the box, but nothing was scanned, so, now I'll be refreshing my tracking number to ensure that it's marked as received. The shop itself was a bit messy, parcels were placed in front of the counter, in the middle of the open space where customers would stand, as well as stacked behind.

My kids Christmas Gift cards were delivered and handed to reception at this location but Shima told…read moreme they do not have the package. Later, we found out the cards were cashed and we don't know by whom. I had a mailbox at this location for a few years, because of their awful service I moved my mailbox to somewhere else. One of my old friends did not know about my change of address and sent two Amazon Gift Cards to my address at this location for my kids. The Amazon tracking number shows "Package was handed to a receptionist Signed by: Security". When we visited the store they said they did not have the package. We asked them to try to find it as it shows it was handed to the receptionist. I called a few times the day after and Shima told me I do not have a mailbox over there and if I had a mailbox they could have put my package in my mailbox. I explained to her they were not supposed to accept the package if I did not have a mailbox and it should have been marked to return to the sender. But since they accepted my package I needed to pick it up. But she kept saying they do not have that package. I explained the situation to my friend who sent the gifts, he called Amazon customer service to block both gift cards from being claimed but he was told both cards were already claimed by someone else. Amazon did not provide any name to us obviously but they know who did it and opened a case with their legal department for this fraud and they will update my friend soon. I can not make accusations but here is what happened. They accepted my package and signed for it, the package was lost after delivery, and the gift cards were claimed at someone's Amazon account that we don't know. The reasons I moved my mailbox from this location: - They could not find my packages 50% of the time (yes, 50% believe it or not). They were telling me it is still on the way while I was showing the tracking number to them that shows the package was delivered. Every time after I came back home, after a few hours they had called me and said that my package had just been delivered. So, I had to make an extra trip to pick it up. - Per UPS store policies when you have a package that does not fit in your mailbox, they are supposed to scan so you receive an automated email that you have a package to pick up. Every UPS store in North America does this except this location. I asked them a couple times and they said they do not do that. - Every time I went to pick up my package an hour after delivery, the owner told me the package had not been delivered yet. He was telling me not to believe the tracking numbers progress, when it says delivered means UPS has the package and is on the way. What ???!!! Many times I waited there until he looked for it everywhere and he came back with the package from the back and said he found it. - If I wanted to send something with UPS, it was a 40 minutes project, the same thing in other UPS stores takes 5 minutes. The owner does not know how to use a computer in my opinion and when he was alone at the store you could always see a long line with people rolling their eyes and tired, waiting for him to get their job done. I did not have the option to put 0 stars. They do not deserve 1 star at all.

I did my international deliveries here as Canada Post was not delivering internationally past few…read moreweeks. Coming here, the staff were super accommodating and friendly. They even make recommendations as they do ups and dhl. Parking is huge and never a problem. I also like their system which sends you an email once your package arrives at its destination. Keep up the great work !

Great service today. They helped my with my parcel, took the time to ensure the label was properly…read moreapplied and that other stickers that were previously on package was marked out to to prevent conflict. Quick, friendly service.

Always fast and reliable and professional!!! You guys are awesome. Whenever I go to this UOS I'm…read morealways treated very professional. Thank you

very good and professional. It is hard to put review here because the system is playing and not a…read morefriendly website to post review.