As a first timer looking to get off of cigarettes I was glad that the girl working there was there…read moreto show me exactly what I needed and not try to sell me what I didnt want. Very informative and patient to explain stuff to me. I ended up getting a caliburn and have been smoking the salt vapes for the last 7 or 8 weeks since. I also like how they have a discount bin that is half off regular price. My favourite juice was purchased from this bin and I actually prefer it over the full price one I got earlier. Great place. Good vibes. Lots of variety of flavors to choose from.

I bought a gblast gcore mint disposable yesterday, and it arrived around 6pm. Now it's 5 am in…read moremorning the next day; What is supposed to be a 800 puff dispo, only lasted me about 40-50 puffs and now the battery is dead!! Can't even recharge it back!! What a trashy product to sell to your customers... I DO NOT RECOMMEND THIS VAPE STORE AND THEIR PRODUCTS!!!! What an awful experience you folks have to offer!! I'm furious, because I waited at least 4-5 hours for this vape to arrive, and to my surprise only lasted about an hour or two!!! this is outrageous

Customer service is severely lacking. I placed an online order and within a half hour realized I…read morehad ordered the wrong coils. Immediately I emailed them to exchange for the correct coils. On a Sunday evening they stated that the coils had already been shipped. Eventually they admitted that it had not been shipped but only picked. They were not willing to take the time to pull my order from the top of pile and make the exchange. This they stated "would take hours" and invited me to come do it myself. I will never deal with this company again. They do not care about the customer only their bottom line.

My second visit: I…read morereally appreciate the amazing work you guys are doing in these tough times. I know its difficult to ensure the safety of your employees at the same time support your customers. The no contact in-store pickup is simple and quick (considering the fact that I live close by) when compared to an online order. A round of applause for the DashVapes team!

I was in the store on April 26 th. The lady who was helping…read moreme was very kind , profesional and helpful. She took her time to explain everything . This is not the first time I'm shopping with her and each time I'm very happy with her service . She is very inviting and her service is amazing . Thank you for your help . I will see you soon .

I don't understand the negative reviews but I'm also of a younger demographic so that might be why…read more This is the store that got me vaping. The staff are so down to earth and never pressure you to buy more or more expensive vapes. I've purchased all of my vapes (including a dry herb one) and have never run into any issues. Always speedy and organized. Good job!

Outstanding customer service and knowledge by Ben and Diego at the Liberty Village location! I was…read morereally impressed by their knowledge and helpfulness. They're friendly and easygoing. I brought someone in to get everything-vape kit, liquid and they were superb at explaining how the vape kit and liquids work. I've been vaping for a few years and learned new things from them. They were patient and helpful answering questions. I went back to buy juices and they were uber helpful in getting flavours I'd like, thanks guys! I'm not getting any compensation from the company- they have an amazing deal. 3 big bottles of 60ml for only $89.19! That's $30 for twice the usual 30ml! Their prices are very competitive- I paid more for my vape kit and liquids elsewhere. I'd definitely recommend this location and Ben and Diego for your vape needs! Cheers guys! Angela

Lots of selection, great service and they even had coils for me! A few brands and new flavors I…read morehadn't seen previously.

Absolutely wonderful place. Great selection of devices and juices. Super customer service. I'm a…read morenewbie and female so some vape shops can be intimidating to go to alone. Very happy to say that is not the case here. I was greeted upon walking in and the associate, Angelo, came right over to offer assistance. I knew what I wanted in terms of juice but then brought out my devices, which I didn't buy from them, and asked for help on several issues I was having. He was patient and very forthcoming with tips, advice and all kinds of helpful information. It was greatly needed and appreciated. I like to learn but I also want to know why this is good to do or this is not good to do. He happily answered all of my questions. It was quite the hike for me to get there but I wouldn't hesitate to go back. Lucky you if you're near this great place. Highly recommended. Thanks for your wonderful selection (you're the only place I found who had what I wanted, Cookie Butter - SO good!!!) and your great service!

I came into the vape shop, bought two 60ml of juice (0 and 3 nic levels) and bought a bottle to…read moremix the two nicotine strengths. I sat down in the shop and filled up bottle with all of my juice (75 dollars worth). I then proceeded to fill the juice from the bottle into my tank. As I was doing so, the employee working there saw the bottle cap pop off as I was filling it into my tank. I got him to test test squeeze the bottle they sold me again to make sure it was the reason the juice had spilled (even thiugh it was obvious) and it popped off for a second time! ALL the juice was wasted. Both employees working there understood the bottle was faulty and decided to call their boss to come up with a solution. Shortly after that, one of the employees handed me the phone and the boss clearly stated the following: "I heard you were complaining. GET THE FUCK OUT OF MY STORE!!!". This was followed with more profanity, even though I had a calm and courteous demeanor throughout the entire conversation and during the mishap. I responded by wishing him and his employees a happy holiday and calmly left. Another issue I had when I first went there... I bought a mod from them and straight out of the box there was a giant air bubble on the glass. I came in the next day with the unused mod since the store said they had a 30 warranty on their mod. I very kindly asked to replace the mod with one that did not have a defect. The owner aggressively refused. After calming down, he tried to fix the issue with the glass but ended up breaking the entire unit. At this point he reluctantly offered me a credit to use on something else in the store (because he broke it and had no other choice). It is obvious that the owner of this shop is a very angry individual with no respect for his customer base, especially considering how civil I was with him. Other vape shops have actually warned me about how unpleasant their experiences have been with the owner of wicks and wires is and refuse have also refused to give them any business. P.S. I am not over exaggerating whatsoever, if anything I am understanding how horrible my experience was with them. I would like to warn people that although your experience may be pleasant, it is because your are giving enough money to the owner without the need of any real customer service. Please consider this: would you really want to help someone make money that treats people so disrespectfully and has such a poor character? Also consider that their prices are much higher than other shops such as ace vaper and dash vapes for just about everything (juice, hardware, coils, etc.) Do yourself a favour, STAY AWAY!!!

Bought the wrong flavour (accidentally bought a bold flavour) they let me return if unopened - I…read morejust had to pay tax - which was weird because I already did that the first time I purchased it, but whatever (I wasn't stuck with a full bottle of gross). The guy was beyond friendly!

Great helpful staff and juice bar. They were super helpful in my hardware and juice purchases. I…read morefigured it was a local store I wanted to continue to support. So I purchase 2 tanks which I believe are either defective, or just down right NOT USER FRIENDLY. While there is a no return policy on tanks, after seeing the issue, the owner's made it right, and I'm now super happy. Being a new vaper, I've wandered into many of the durham region stores, and this is my go to store. They carry all the latest products, and very knowledgeable in the gear they sell. The best part is their pricing is very competitive with downtown Toronto pricing, and cheaper than the other stores in the area. Go check it out, have a vape, have a chat, you'll see what I mean.

It is moments like these that I desperately wish there was an option that was less than one star…read more I went in to return a product that I had bought less than 3 weeks earlier. It started malfunctioning. I went to the store and they told me to contact the manufacturer. Fair enough. I do just that, however, clear as day on the manufacturer's site it says that the retailer is responsible for exchanges within the first 6 months when outside the US. So why did they not know that? I would learn it was because they would try desperately to not honour that. I went to say that I was informed to return it to them, and they again said no, I had to contact the manufcaturer again and get a ticket number. However, all of this was conveyed from some twit in the backroom send another gentleman back and front like a well trained puppy. It was all I could do not to laugh which was perfectly balanced with my disgust at how I was being treated. At that point I said thank, but no thanks and walked out the door. If anyone would like a recomendation for a great vape shop, I suggest https://ecigarettes.ca/ .

Friendly staff. They were very helpful in helping me choose as I'm new to vaping. I was able to…read morechoose the right product for my need and preference. Would recommend this place to anyone nee to vaping. They have a good collection of vapes and juices.

Everything always goes well when I order from DashVapes! I absolutely recommend them for all your…read morevaping needs. Their customer service is excellent, service is great and I am always impressed with how they fast my orders arrive ! All around I would rate them at 100%

Dash vapes are the best for juice and mods vape Hey guys, staff friendliness…read more And that helps with anything You mean at Markham Location I rate them as five stars