My second visit: I really appreciate the amazing work you guys are doing in these tough times. I know its difficult to ensure the safety of your employees at the same time support your customers. The no contact in-store pickup is simple and quick (considering the fact that I live close by) when compared to an online order. A round of applause for the DashVapes team! read more

Customer service is severely lacking. I placed an online order and within a half hour realized I had ordered the wrong coils. Immediately I emailed them to exchange for the correct coils. On a Sunday evening they stated that the coils had already been shipped. Eventually they admitted that it had not been shipped but only picked. They were not willing to take the time to pull my order from the top of pile and make the exchange. This they stated "would take hours" and invited me to come do it myself. I will never deal with this company again. They do not care about the customer only their bottom line. read more

If you like getting ripped off and robbed online, This here's the place. I ordered two bubble glasses at 4 dollars a piece. The shipping cost was $31.00 dollars. More than the product ordered. I'm never coming back. read more

DashVapes - Toronto - Shipping and handling joke - Vape Shops Near Me - Toronto, Ontario

Went back in yesterday to buy some juice and try to get my mod updated (software) as my mac book couldn't do it. We were not successful in downloading it, however, the service was great as usual. Actually witnessed some great service from the team, and their manager when they were faced with a difficult situation. He handled the situation with great professionalism, and was nice to see them abide by the law. The manager actually came up to me and thanked me for my review from last month. It's nice to see a business pay attention to this kind of thing and to acknowledge customer feedback, whether negative or positive. Again, great service, strong business ethics, and a positive experience. Your Previous Reviews 5.0 star rating 5/21/2016 Awesome crew here today. Really had a great customer experience. Anthony was kind enough to build a coil for me and sell me a whole lot of stuff I didn't know I needed or wanted... until I tried it. That's the way to sell! Extremely knowledgeable and collaborative team. It's nice to see people work together like that. I'm definitely going to be a regular customer, this point forward Read less read more

Purchased refill cartridges in the Vaughan location, both cartridges were damaged went back to the store to see if he can exchange them the owner didn't even bother to look at the package and refuse to exchange them for me. So if you purchase something that is not working or damaged too bad they don't do anything for you. Unhappy customer read more

Save yourself the hassle and order from somewhere else. There was an issue with their website that caused my order to be sent incorrectly. When I contacted them about it, they got extremely rude, kept interrupting when I was talking, and tried to blame it on me. I sent them a screen shot of my selection, yet they still refused to acknowledge that it was their websites issue. read more

Best Vape store in Ontario. Unbelievable selection of Vape juices that I have never seen before selection is unreal. The staff is extremely knowledgable about everything they sell in their stores. Very helpful and friendly. I have been to other Vape stores but this one exceeds them all! The staff will help you find the right Vape unit that is for you at the price you can afford the selection is big! This is the only store I will ever shop in forever on my Vaping needs! Big five stars!! read more

I think the correct response is we're sorry to hear of your negative experience, we've valued your patronage over the years. What can we do to earn back your business. read more

I provided correct address. They claim shipper made mistake but I call shipper(took a good 2 hours to get through and was told dashvape is at fault). My refund was denied. How is it my fault? The competitor BargaI'lln Ejuice has provided refund AND free nicotine juice when it had ocurred with them. Not this company. They wipe their hands clean and tell you to deal with it. When its not the client's fault you try to do something about it, thats good customer service. It's not hard, your shipper still has the item , you keep it and refund your client if you are serious. This place is a joke. Buyer beware! any mistake thats on their side, is going to cost you time, frustration etc. I had ordered my juice to arrive on time. I have a nicotine addiction. I dont mind it late but when you a serious mistake such as wrong address, then you determine if its the client's fault or not. Once you see the client provided you the correct one you AT LEAST refund and keep your package. You take the loss, not tell your client its too bad. buyer beware. read more

I needed to write another review about this place, because it's truly a diamond in the rough. The customer service is STELLAR - they have, on a number of occasions, gone way beyond my expectations as a consumer. They also respect loyalty of returning customers. Whenever anyone walks into the store, they really go out of their way to make them feel comfortable and welcome. The products are more competitively priced than other places, and they will even match what others offer in the area (though they usually have the best price). In terms of a business, you just can't do much better than this. I recommend these guys to everyone I meet who is interested in vaping. You guys are doing GREAT. Keep up the best-in-class service. read more

Dashvapes are consistently weeks late on deliveries and have some of the most horrible customer service I've ever encountered. Refuse to do anything to own or fix their mistakes and would rather lose a good customer than spend a dime to do the right thing. Honestly super scammy, greedy vibes from this company, so do yourself a favour and avoid them as there are far better options available, and you'll actually get what you paid for unlike with Dashvapes, where you never even know if your order will ever show up. read more

Let me preface this by saying I couldn't be happier with this shop in terms of their selection of ejuices. They have an absolutely massive and diverse selection and a vape bar where you can try them all out. My gripe with DashVapes is that some of the staff are less than friendly or, at least, they give off that air. The last three times I've been to this store I was neither greeted nor even addressed. Don't get me wrong but I'm one of those guys who likes to feel welcome at the stores I visit. I will continue to come here for cheap ejuices (I highly recommend MtBaker fruit varieties!) but will go elsewhere for transactions involving protracted human contact.. read more

I had a few recent experiences at Dash Vapes since my last venture there and I thought I would share. I noticed a huge difference in the staff from the moment I walk into the shop. They were very welcoming and immediately came over to me to introduce themselves and ask me what I needed help with. This was the total opposite to what I had experienced in the past. I noticed most if not all of the previous staff were no longer there and had all been replaced by very knowledgeable team members. Dash probably has one of the largest selections on hardware and juice in the Toronto area. I will definitely be back to their Toronto location in the future. Dash has greatly improved in my opinion since my last trip. I highly recommend there shop or shops . With very knowledgeable staff and great prices. read more

I like everything about this place, except the parking situation. I found the staff very pleasant and helpful, the prices good, and the selection of hardware and juices very much to my taste. read more

A special thank you to Nick @ Dashvapes for going out of his way and bending the rules a little to keep customers happy! Will be returning thanks to him!! Merci!! read more

Took me a while to find the store when I first went looking for it, because it's located down a set of stairs. The inside of the store is very clean and nicely setup with plenty of rigs on sale and an intimidating amount of juices, but the staff was really helpful and took their time explaining things ( I wasn't familiar with all the terminology on my first visit). Since buying my first vaporizer I've been in a few times to get help with little issues and the staff has always been really helpful so I can't complain. Now that they have a store near my home (mississauga), I'll definitely be visiting that location more often if it's anything like the Adelaide store. **Their website is also really well designed. I like how they include health warnings on juices that have diacetyl and Pentanedione...I haven't seen another US or Canadian one that does this. There's a pretty good selection of decks at competitive prices. They do need to broaden the lines of coils they have....they're missing many popular coils from the lines they do carry; same goes for temp control coils. There's no jigs, wire spools, etc for people who are into building, which I feel is something the site is missing. Shipping costs are really reasonable though. read more

Walked into the shop and wasn't greeted because the amount of traffic in the shop. Ended up buying Banana Fruit & Custard Vapetasia and asked for a 3mg and as soon as i brought it home, the nic hit like a 6mg..... I think how they bottle stuff in the back isn't safe and i guess the staff doesn't know how the difference between a 3mg and 6mg.... 1/10 Poor E-Juice but at least they have a good selection for vapes! read more

Very disappointed with customer service. The name on the package came incorrectly to me. I called customer service and they would not change the name in their computer so the post office could release the parcel to me. So DashVapes keeps 50% of what I paid for my tank and charged me shipping back! Stay away from this terrible company. I "clearly" know your rules and I do not think you are optometrists! Thanks for the sarcasm in your reply. I guess it goes with how you run your company. This was a typing error. Human error! I guess you don't make mistakes. read more

Long story short.. Do a research there are places in Toronto that have more variety (everything they sell and more)and way better prices i mean way better. The helpfulness and apparent willingness to help they reflect is only a futile attempt to make you believe the business model is serious and trustworthy, don't let them fool ya, or even try to school ya.. when it comes to what you should care this is not the place look around you will find the place and understand that you have been paying way more for outdated stuff and been shoved devices that sell slow and watered down juices. During COVID if you want bad customer service and funny explanations this is the place to go and buy online they have 2 o 3 clowns there with canned answer ready to make you go away and with whatever problem you have still in place and not solved. Simply and again look for best prices variety and recent mods online in toronto or in store and you quickly realize this is not the place. To be fear (not that they deserve it) i wil not post here the name of the places. Just do a test, pick a device write the name on google followed by toronto keyword and im sure you will see the price difference read more

Love this shop. So far I've found the best e-juices at this place. They have a lot of high quality e-juices to choose from, and have no problem with letting you grab a seat and spend a nice chunk of time trying them. Dash Vapes has a nice selection of mech mods, box mods, and pens. I've purchased two different box mods from them in the past and was very satisfied with their selection and their professionalism. The first RDA I ever purchased was from this shop, and one of the other customers chillin at the juice bar slapped a double coil build in it for me. He also gave me a rundown of the basic steps and practices for coil builds, and wicking. The shop has a community feel about it and I find I spend as much time talking to the staff as I do other customers. This shop has a larger selection of gear than most of the other 5 star rated shops but really the high quality pieces carried in most vape shops tends to be the same. Kangertech subtank mini, aspire atlantis... etc. read more

Everything is great about this shop. The fact that you can sit down and sample all the flavours is really cool. I would of gave it a 5 however, it gets a 4 for me because last couple of times I went in and needed juice I just wanted small bottles but every time they try to tell you how oh this juice works better in a bigger bottle and then your stuck buying a bottle that you feel obligated to have to use over and over just to finish it. Just give me the size I ask for. Stop trying to make me upsize when I don't have to. read more

While their customer service is spot on, they very much seem to "pick and choose" where and when their "price match guarantee" is applicable. if it falls within their scope of "has to have a BnM location, and a product that is not currently on sale" they still seem to find any other "excuse" to deny price match policy that does not have the small things they use to deny this "in the fine print" which seems to be conveniently absent. an easy "solution" would be to list a "we cannot price the following retailers" list instead of customers wasting time and energy to list the products and pricing just to get told "sorry we cannot price match them" read more

If I could, I'd give them 6 stars. Hands down the best vape shop in downtown Toronto. I've been vaping a long time and compared to the rest, they're #1. They have a massive variety of e-liquids all set up in a well organized sampling bar. Staff is very knowledgeable, helpful, friendly and never pushy. The overall atmosphere of the shop is also very comfortable and anyone can just drop in, chill and sample some flavors. I can't say enough good things about Dash Vapes and would highly recommend them to any experienced or novice vaper. Check them out yourself. Experience the difference. read more

Excellent vape shop. Went on (soft) opening weekend to pick up some juice as their Richmond Hill location was always too out of the way for me. Probably the smoothest opening I've ever seen. I would consider my a 'novice' vaper -- I'm about one or two step away from getting completely nerding out. But not to due lack of knowledge, I'm just too lazy to be building my own coils. But this is a serious vapers shop - selling high end mods, accessories and 'craft' juice. But don't be intimidated -- the staff was pretty friendly, they carry starter kits for beginners and value priced US-made Mt. Baker juice ($10 for 30 mL, $15 for 50 mL) - which is actually cheaper than many vape shops trying to fleece customers with overpriced made in China juice. The most impressive part is that the entire DashVapes franchise is that the entire operation is incredibly polished. Their website is full-on e-commerce site with live inventory tracking - unlike most online vape stores that have pages that look like they belong on Geocities. The juice sampling bar is well organized and kept hygenic -- they had little tablets set up that displayed a full menu of their juices with maker, flavour description, VG/PG ratio and pricing. Spent about an hour sampling the juices in front of a bigscreen TV - staff was friendly enough to chat with but knew when to leave you alone. Completely different feel from the usual cottage industry feel that vaping industry has. If Amazon was to open up boutique B&M vape shops, it would be something like DashVapes (and I mean that in the nicest way possible). It's hard to believe this location is a day old and the entire company is less than a year old. Pricing isn't the best compared to smaller operations like CanVape or ECigarettes.ca -- but completely reasonable given the convenience and selection. Also, it's pretty much the only place in Canada (that I'm aware of) that can fully service vapers with multi-hundred dollar set-ups. read more

We were visiting Toronto from CA and our friend recommended we come here. Employees were all so friendly and helpful. They help me set up my new vape and walked me through the whole set up. Gave me awesome flavor recommendations as well. :) read more

Love this vape shop, awesome and friendly staff!! They are always willing to help and give great advice. There's a great selection of different juices and have a variety of different mods for everyone. read more

Horrible customer service been a longtime customer and spent thousands of dollars at this store. Bought an skyhook rdta not even a week ago it stopped working. Brought it back in to the store and now they are accusing me of tampering with the box lol what a joke. So now I'm out $100 dollars. Oh and the juice is also shit my friend found hairs in his juice read more

It was okay, the staff asked for ID twice which was awkward. I get it if they ask for ID since I look young and since they don't get into trouble. However, I already gave my ID to the employee at the ejuice station then another employee had to ask. Awkward! There was too much smoke in the store, it smelled good however it was extremely distracting. They have a decent selection of ejuices and mods. I just wish the atmosphere was a little better. read more

I have very few positive vape shopping experiences. I have been to shops across Durham and Toronto. I came to dashvapes the day after boxing day. The staff DID NOT have a chip on their shoulder and was welcoming but not overly pushy. Which I find at every other vape store. Their website runs smoothly and was a pleasure to do my "pre-shopping" on. I truly appreciate the help and friendly service. A welcome change to my expected vape store trips. read more

They have a pretty good selection of devices and juice, however this is ruined by the nicotine they use in their juices. I have unfortunately had to purchase popular juices from them multiple times because it is the only way to get some of them in Canada, but every time I ask for a 3mg strength, my regular strength, it is unbearable to vape. I have even asked for a 2.5 and found it is still harsher than 3's I get from other shops and even in 1.5 for my stronger devices the nicotine leaves a horrible feeling in my throat making it unable to finish bottles of juice. If you are looking for devices these guys are great, but i'd suggest getting your e-juice without nicotine to avoid it being unvapable. Service is good however. Fun, knowledgeable staff and quick service if it isn't busy. If they fix their nicotine issue could receive a better review. read more

I have ordered online from DashVapes a few times now, and two of those times I recieved my ejuice with the wrong amount of nictotine. The first time it happened I attributed it to not double checking my order before submitting it. The second time however, I triple checked everything before I ordered, yet when I receieved my order in the mail I once again had a higher dose of nicotine in one of my juices and it was listed with that dose on my receipt. When I emailed them about the problem with concern with their ordering system, I was basically told that it was a wrongoding on my end, and that I should check my order before I submit it. I recently had a chance to stop by the store while in Toronto, and was astounded by the complete lack of customer service. The staff do not seem friendly at all and give off a very unwelcoming vibe. I wasn't greeted when I entered, and no one even spoke to me asking if I needed help with anything, instead they were too busy talking with each other and what I assume were their friends. The shop is also completly full of smoke. Overall, highly dissapointed with the customer service, and its a shame because they have some ejuices that i've really enjoyed. read more

Visited DashVapes on several occasions. Helpful crew, great location, cool atmosphere. However, very busy most days... Hard to get a chance to try out flavours as the bar stools tend to be occupied on every occasion I've visited. Not too much hardware on display so you have to kinda know what you're looking for. By far, the largest selection of juices I've encountered thus far. Their iPad menu wasn't functioning at the time I was trying to purchase some flavours, however, if you get a chance to sit down its a great experience. The staff are really knowledgeable and passionate about their products. Prices are slightly more reasonable at Dash. Hardware prices on the cheaper end than some businesses in Toronto. Juice prices have a great range...15ml for 5.99 or some premium liquids for $30 per 30ml. Whatever floats your boat. I have to mention that the environment is great as well. Some stores can be awkward to be in. This one definitely has a welcoming feel to it. Points card is good but not great (1 cent per dollar). I'd really prefer a juice card that other stores I have been to are offering. Sorta like buy 10 get 1 free. Of course with some limitation as I understand DashVapes carries many high end liquids that may not be feasible to give away as such. I've recommended this store to co workers and friends, definitely worth visiting for the avid vaper. read more

I visited Canada during Carabana and stopped in the Toronto location. These guys were great! I knew nothing about vaping and they were extremely helpful and knowledgeable about their products and other products as well. Great Vape location if you want to know more or just understand the Vape! It was a great experience and I am enjoying my new Vape digs!! Awesome selection of quality e-juice as well!! Thanks for your help Daniil!! Just placed an order! read more

Excellent selection of juice brands there only 2 shops that carry muffin man and nana cream by bombies

My experience was way different from the other reviews. The customer service was amazing. There were 4 staff behind the counter and they were having me try all different kinds and helping find ones that I liked. The staff was amazing and the selection of liquids was massive! Easily my new favorite vape shop in Toronto. read more

Alot of improvements since I first visited dash vapes, and it's been going uphill. I have been to this location downtown a handful of times, and get vastly different each time but I will state, I have been greeted as I walk in, just a hey how are you, which I won't complain about, however sometimes this doesn't happen, but it doesn't bother me. However, their juice selection is second to none, and they have alot of gear. You can find pretty much everything here, which is awesome. Some really great employees, but I know it differs for everyone, but the majority of my visits have been positive, so I can't really say anything bad. So I would definitely go, you will probably get good service, but it does get busy some parts of the day, and I think, personally, and others, have claimed they were being ignored or shut down, but a large percent of the time it isn't really bad service, just busy, but it goes both ways. read more