Absolutely wonderful place. Great selection of devices and juices. Super customer service. I'm a newbie and female so some vape shops can be intimidating to go to alone. Very happy to say that is not the case here. I was greeted upon walking in and the associate, Angelo, came right over to offer assistance. I knew what I wanted in terms of juice but then brought out my devices, which I didn't buy from them, and asked for help on several issues I was having. He was patient and very forthcoming with tips, advice and all kinds of helpful information. It was greatly needed and appreciated. I like to learn but I also want to know why this is good to do or this is not good to do. He happily answered all of my questions. It was quite the hike for me to get there but I wouldn't hesitate to go back. Lucky you if you're near this great place. Highly recommended. Thanks for your wonderful selection (you're the only place I found who had what I wanted, Cookie Butter - SO good!!!) and your great service! read more

I came into the vape shop, bought two 60ml of juice (0 and 3 nic levels) and bought a bottle to mix the two nicotine strengths. I sat down in the shop and filled up bottle with all of my juice (75 dollars worth). I then proceeded to fill the juice from the bottle into my tank. As I was doing so, the employee working there saw the bottle cap pop off as I was filling it into my tank. I got him to test test squeeze the bottle they sold me again to make sure it was the reason the juice had spilled (even thiugh it was obvious) and it popped off for a second time! ALL the juice was wasted. Both employees working there understood the bottle was faulty and decided to call their boss to come up with a solution. Shortly after that, one of the employees handed me the phone and the boss clearly stated the following: "I heard you were complaining. GET THE FUCK OUT OF MY STORE!!!". This was followed with more profanity, even though I had a calm and courteous demeanor throughout the entire conversation and during the mishap. I responded by wishing him and his employees a happy holiday and calmly left. Another issue I had when I first went there... I bought a mod from them and straight out of the box there was a giant air bubble on the glass. I came in the next day with the unused mod since the store said they had a 30 warranty on their mod. I very kindly asked to replace the mod with one that did not have a defect. The owner aggressively refused. After calming down, he tried to fix the issue with the glass but ended up breaking the entire unit. At this point he reluctantly offered me a credit to use on something else in the store (because he broke it and had no other choice). It is obvious that the owner of this shop is a very angry individual with no respect for his customer base, especially considering how civil I was with him. Other vape shops have actually warned me about how unpleasant their experiences have been with the owner of wicks and wires is and refuse have also refused to give them any business. P.S. I am not over exaggerating whatsoever, if anything I am understanding how horrible my experience was with them. I would like to warn people that although your experience may be pleasant, it is because your are giving enough money to the owner without the need of any real customer service. Please consider this: would you really want to help someone make money that treats people so disrespectfully and has such a poor character? Also consider that their prices are much higher than other shops such as ace vaper and dash vapes for just about everything (juice, hardware, coils, etc.) Do yourself a favour, STAY AWAY!!! read more

So, let me tell you: I was scared to talk to a guy who works there . No, seriously though, what is wrong with you? Came in to get stuff for my vape. When I said I have lots of questions, being nice and having a good day: the guy had to spoil it completely. I know I am a girl and I don't look that old, my friend looks young too. He just cut me off and asked id, looking at his friends and laughing. After, I had questions about the products. He was laughing at me making me so embarrassed if my small knowledge and accent as well. Owner, wake up please ! Why do you have such rude employees ? Lost so many customers, going to tell everyone about this non sense. read more

Great place. Have been ordering lately. Excellent customer service and shipping. Would definitely recommend without hesitation

Quire possibly the nicest shop I've been to and one of nicest guys in the business as well. Amazing juice selection and hardware...and they just opened up! I wish I still lived in Vaughan so I can go here, dragon vapes and spyder vapes more often . Love the atmosphere and a very chill spot to hang out at. read more

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Great Shop. First class all the way. If you want above and beyond customer service and a decent selection of top shelf e-juice then you need to stop in. Will be one of my go to shops whenever I am in the city. Well done Joe & staff. Keep up the good work. read more

I love This place from the first time I've stepped into it is a very cool experience The different flavours and picking Different mods and different vape devices read more

After sales service "Sucks" I had a problem with my smok, they could'nt be bothered to help! I had to take it to another BM store, where they cleaned it, and solved the issue. Even though it was bought from Wicks and Wires, they had the time for my problem. They now do certainly have my business. read more

Best vape shop on the planet. Service and selection of juice you will not find anywhere else.

Wicks & Wires, is a really nice store, their design is probably one of the best looking. They have a great selection of juices and hardware. Compared to most other stores they have the biggest selection of juices. The staff is great and helpful, always happy to help you trouble shoot issues and great knowledge of all their products. Only issue are their prices, wicks and wires tends to be a bit more pricey but their selection is beyond anyone else's. read more

Helpful. Have a ok selection on juice. Sometime they don't give us the time. But will still go

Wicks and Wires is a great place to learn about vaping. Joe, the owner, is very knowledgeable and professional and his staff are as well. Joe was extremely thorough in listening to and understanding my needs as vaping was a new experience for me. The store is exceptional - it's beautifully laid out and very clean!! The store offers amazing products. I would highly recommend this store to anyone. read more