I went in last month for coils for my vape and the girl picked them out and I bought them. Last night I opened them, wrong coils and she didn't give me a receipt. So now according to them I'm out $50 because they have stupid people working there. I went to another vape store and paid less for the right ones. I will never recommend this store or the staff! Do not shop there!!!! read more

My go to place for juice, every flavour you can imagine and a knowledgeable staff. I've been to multiple locations, never been disappointed. Recommend it to any cloud chasers in the area. read more

I'd like to start by saying I don't like writing negative reviews about a company, but this one made me angry, and I'd like for it to not happen to others. I had been shopping at the Vapor Trail both online and in store for close to a year now. The majority of the time I am treated by intelligent and polite employees, today was not the case. I placed an order online with the Vapor Trail a week ago, and apparently the store in Cole Harbour is where a lot of their orders are "supposedly" shipped from. Today after getting no updates I decided to email the support staff and ask for an update. I then find out that my package of 6 mesh coils has been sitting in their back office for a week, no one has given it to a courier. Finding this unacceptable, I politely gave the tech support person two options... 1. Refund me the cost of shipping, and let me go to the store which I live a 20 minute drive from. Let me pay for the coils I purchased and we can go about our lives. 2. Refund the entire purchase and lose a customer. The individual I was speaking with refunded my order and said I may pick up the coils free of charge. I chose option 2, however, I made it clear that I wanted to pay for these coils, I do not appreciate customers who try to get free stuff when they have been jerked around. All I wanted was my shipping refunded since I was going to go pick up the coils myself. However, this now means that based on their choices, I will no longer be shopping at the Vapor Trail. Let me be clear, I am not upset with how this mistake was treated, I am upset that the mistake happened in the first place. For a week, other orders went out the door to their owners while mine sat on a desk because the staff at this store was too lazy or forgetful to hand them my package. I'd like to thank the woman who helped me on the phone, but this store is not a good business, go elsewhere. read more

RIP_OFF! I asked for something - they put something else in the bag. I didn't notice til I got home. When I went back they wouldn't give ma refund or even store credit. Stay away!!!!! read more