Excellent care for both my husband and for me! WELL seasoned staff with all the know that goes into…read moreleaving this earth and all the know to comfort those of us that are left behind. My husband was treated with the utmost respect in his care. I appreciated the time and privacy they gave me with my Jim after he passed. They were also so tolerant of family and friends that came to see us. YUP..angels on earth, that's just what they are!!

I don't know how they have been able to stay in business without a formal action from the State or…read morea civil lawsuit against them. Discriminatory medical assistants and negligent practitioners. I have only had negative experiences here and the staff will actively argue with you and lie to cover their total lack of professionalism and their incompetence.

Judy at check in was the sweetest lady ever she was very kind and made the experience great!…read more she needs a pay raise!

They show up to Pride events as if they are allies, but I found they are transphobic. I told them I…read moredidn't want what was "assigned at birth" on my record and they should leave what I entered on intake forms. They said ok but then changed it without telling me. I had to find out when I saw it on the end of visit sheet. They never discussed it with me, just went ahead and did what they wanted to MY record. They refused to change it back stating that doing so "wouldn't reflect reality" and "would be false." That was right after telling me how proud she is to work for a clinic that supports the trans community. That isn't support, it's the same bigoted rhetoric used on trans people re birth certificates, state IDs, passports etc. It's the same hate being thrown at us from all directions now days. They claim it'd somehow be illegal to have a correctly matched gender on the record, which is ridiculous since it's just a demographic box. Being trans is documented in the medical part of the record. They claimed it's for preventive care and that the EHR would recommend the wrong care, as if providers can't think through that with their individual patients. She used an example for something which wouldn't apply since I no longer have those parts and, by her logic, trans women on hrt would never be recommended mammograms. She made a lot of other nonsense claims but the reality here is that trans people have different medical needs than their cisgender counterparts and adding a wrong gender to the medical record does nothing to address that reality. My record at Munson was my correct gender for many years and there was never a problem so these arguments are nothing but gaslighting. Trans people deserve to have correct records same as birth certificates and other documents. I thought the call was in good faith but it became clear that she had only called me (my complaint was sent in writing) in order to be condescending and rude. She kept saying I understand your perspective then immediately told me it's wrong while repeating the same illogical, made up, bigoted reasons and claiming she's not medically trained when asked for specifics on things she was stating. She wasn't trying to understand anything, rather she was gaslighting me. It was all yet another horrible experience with transphobic medical providers. The worst part about this one, tho, is they're constantly pretending to be allies. They also demanded urine drug screens and controlled substance contracts for prescribing a hormone I've been on for nearly 20 years. Never had any issues and never had anyone ask me to do that in all that time. They were unable to provide any medical or legal basis for this but continued to demand it anyway. She said they can still provide me other healthcare and seemed shocked when I said no. I'm supposed to be ok with getting care from a clinic where they not only disrespect me on my record but also refuse me medically necessary care that I've been on for decades, with plenty medical documentation behind it, solely because I won't sign some b.s. contract or submit to urine screes neither of which have any medical or legal basis. Any provider who would ignore my extensive medical documentation and repeatedly dismiss how I feel about their bigotry and medical coercion, and who would gaslight me when I complain about it, obviously does not have my best interest in mind so why would I want any care from them?? I thought it was interesting that shortly after receiving my complaint the medical director gave notice. He didn't state his reasons. Maybe it's because they are hateful hypocrites or maybe it's because they aren't actually following the law wrt nurse practitioners who are not independent practitioners in Michigan. At this clinic they do not have a real physician overseeing their nurse practitioners in the way the law states they're supposed to. I don't know. All I know is they are NOT allies to transgender people and I'd recommend going elsewhere if you're trans.

They are nice to your face. They have zero problem solving skills. They love referring people…read moreelsewhere if you have more than one issue.Once you have any psychological or psychiatric issues you're told to go somewhere else. They have no problem getting you all set up and doing consultations and hour long therapy sessions only to tell you that "you're not a good fit" just be cautious about using them. Honest to your face they seem helpful .

My Mom and Dad stayed at Traverse Manor for almost 10 years, with my Dad passing first about 7…read moreyears ago. Many times they shared "this is the best place for us to be" through a series of family celebrations and health events. They had a one bedroom apartment, meals, cleaning services and access to friends and the staff. The staff loved on them over the years and as each one passed, we were touched by how much they too felt the loss. The staff has always been open to suggestions to address challenges posed by aging, and implemented a support plan to that my Mom and Dad could remain independent yet supported for their medications and daily care. I would recommend Traverse Manor to anyone considering either assisted living or an apartment with home health care services. It is a special place.

I have been going to BAFC for many years, when Dr. Wilcox retired I was transferred to Dr Emily…read moreStraw...wow! She is great. So caring and thorough without being pushy , her assistant, Darlene is a gem also. I cannot say enough good about the genuine care I have received here, highly recommended.

I am extremely disappointed with my experience with this office. I called to communicate an…read moreimportant concern and was shocked by how rude and dismissive the staff member was on the phone. What was especially frustrating was being told that what I reported would not be documented. I expect a medical office to take patients' concerns seriously, listen respectfully, and accurately document relevant information. Instead, I felt dismissed and treated as though my concerns were an inconvenience. Regardless of how busy an office is, patients deserve to be treated with basic courtesy and professionalism. Based on this experience, I would not feel comfortable recommending this office to others.

I went in and dropped off some labs for my daughter today. Seemed clean and everyone seemed nice…read more Food in the cafeteria was decent and very affordable. I'll update my review if we receive care there, but for now I felt like I would be willing to accept care there.

Beware of this facility as their Urgent care and emergency services are in the same place. Went…read morefor urgent care, was charged for emergency room! Talked to a hospital rep the following day- she more or less called ME a "liar" when I stated I had ASKED for urgent care. I would have went to Munson in Traverse had I known how dishonest this hospital is. Wonder how many others were "screwed" by them. I will NEVER, EVER go there, again.