This is the 5 th rehab center that I have been in and I am very pleased with what they have done…read morefor me. The PT department they listen to all of your pains and what you have to say. All of the other PT rehabs it seemed to just go in one ear and out the other. They listen and work on what you need to get back on your feet. I am very glad to meet all of the PT and OT people because they care and want they best for each person.

HIGHLY understaffed, no one answers the phones. an when they do, they almost seem irritated by it…read more Smells like pneumonia when you walk down the halls, garbage cans in the residents rooms are either over flowing, or has no trash bags in them at all. Briefs laying around on dresser an in chairs. Food trays an water cups in the hall ways on bed side tables. Over all please don't leave your loved ones here if you care about them. State is aware of all said things an it probably won't be long before it's bought out or shut down.

I don't know how they have been able to stay in business without a formal action from the State or…read morea civil lawsuit against them. Discriminatory medical assistants and negligent practitioners. I have only had negative experiences here and the staff will actively argue with you and lie to cover their total lack of professionalism and their incompetence.

Judy at check in was the sweetest lady ever she was very kind and made the experience great!…read more she needs a pay raise!

They show up to Pride events as if they are allies, but I found they are transphobic. I told them I…read moredidn't want what was "assigned at birth" on my record and they should leave what I entered on intake forms. They said ok but then changed it without telling me. I had to find out when I saw it on the end of visit sheet. They never discussed it with me, just went ahead and did what they wanted to MY record. They refused to change it back stating that doing so "wouldn't reflect reality" and "would be false." That was right after telling me how proud she is to work for a clinic that supports the trans community. That isn't support, it's the same bigoted rhetoric used on trans people re birth certificates, state IDs, passports etc. It's the same hate being thrown at us from all directions now days. They claim it'd somehow be illegal to have a correctly matched gender on the record, which is ridiculous since it's just a demographic box. Being trans is documented in the medical part of the record. They claimed it's for preventive care and that the EHR would recommend the wrong care, as if providers can't think through that with their individual patients. She used an example for something which wouldn't apply since I no longer have those parts and, by her logic, trans women on hrt would never be recommended mammograms. She made a lot of other nonsense claims but the reality here is that trans people have different medical needs than their cisgender counterparts and adding a wrong gender to the medical record does nothing to address that reality. My record at Munson was my correct gender for many years and there was never a problem so these arguments are nothing but gaslighting. Trans people deserve to have correct records same as birth certificates and other documents. I thought the call was in good faith but it became clear that she had only called me (my complaint was sent in writing) in order to be condescending and rude. She kept saying I understand your perspective then immediately told me it's wrong while repeating the same illogical, made up, bigoted reasons and claiming she's not medically trained when asked for specifics on things she was stating. She wasn't trying to understand anything, rather she was gaslighting me. It was all yet another horrible experience with transphobic medical providers. The worst part about this one, tho, is they're constantly pretending to be allies. They also demanded urine drug screens and controlled substance contracts for prescribing a hormone I've been on for nearly 20 years. Never had any issues and never had anyone ask me to do that in all that time. They were unable to provide any medical or legal basis for this but continued to demand it anyway. She said they can still provide me other healthcare and seemed shocked when I said no. I'm supposed to be ok with getting care from a clinic where they not only disrespect me on my record but also refuse me medically necessary care that I've been on for decades, with plenty medical documentation behind it, solely because I won't sign some b.s. contract or submit to urine screes neither of which have any medical or legal basis. Any provider who would ignore my extensive medical documentation and repeatedly dismiss how I feel about their bigotry and medical coercion, and who would gaslight me when I complain about it, obviously does not have my best interest in mind so why would I want any care from them?? I thought it was interesting that shortly after receiving my complaint the medical director gave notice. He didn't state his reasons. Maybe it's because they are hateful hypocrites or maybe it's because they aren't actually following the law wrt nurse practitioners who are not independent practitioners in Michigan. At this clinic they do not have a real physician overseeing their nurse practitioners in the way the law states they're supposed to. I don't know. All I know is they are NOT allies to transgender people and I'd recommend going elsewhere if you're trans.

They are nice to your face. They have zero problem solving skills. They love referring people…read moreelsewhere if you have more than one issue.Once you have any psychological or psychiatric issues you're told to go somewhere else. They have no problem getting you all set up and doing consultations and hour long therapy sessions only to tell you that "you're not a good fit" just be cautious about using them. Honest to your face they seem helpful .

The talented Dr Nemec is now a part of this team! He does all sorts of lower body orthopedic work…read more He completely reconstructed my foot due to deformities and bad tendons. I was crippled in a brace. He did 9 procedures in all. It was a very long difficult recovery but I have a beautiful brand new foot now! He has only highly competent staff working for him both in the offices and the OR. His OR team is the best! Thank you so much Dr. Nemec and staff!

Instead of focusing on my care I had to listen to the staff's heritage history, which is not the…read morereason why I visited the office. It took the doctor two second to tell me my case is inoperable but gave no advice or other treatment options to ease my pains and discomfort. So pooey on him. Also the billing staff sucks royally!!! given the fact I am a biller so I know my stuff, they wanted me to pay for the whole visit eventhough they participate with my insurance. I gave them $100 and told them I will not see the doc if they charge me for the full visit. The receptionist promised me I would not be charged.. After several phonecall or left messages I am finally getting my overpayment back, so i was promised I dont have it yet. Could not recommend this place for anything.....

Highly recommend. We were in town looking for wedding venues when my daughter started feeling…read moreunder the weather. We signed up for an appointment online, drove down, and were see right away. In under 20 minutes, she had a diagnosis and meds ordered. The facility was very clean and staff friendly.

My husband had been sick for almost 2 weeks with a terrible cough. We were seen within 20 minutes…read morebut apparently they don't draw labs at this facility. They diagnosed him as having pneumonia from a chest xray. We have no idea where his white blood cells are at, or any of the other important lab work that an urgent care should be doing. I would not go to this facility again in the future.

We went as my wife was having back pain .Nurse practitioner who evaluated us was more used to sore…read morethroats and other simple medical issues .Was not much help, took an X-ray .Next day we went to the ER ,quite impressed ,big facility ,no wait time to be seen .We would have been better going there right away .We needed an mri but it was not available, so got a CT. It is apparent that Munson has expanded too far too fast and does not have enough equipment for the local needs.Wait time for an MRI even if semi urgent is at least 7-10 days.

Our first night on vacation and my aunt slams her thumb in the door and cuts her thumb on a rusty…read morenail in the doorjamb. She was overdue for a tetanus shot so she thought it best to go to an urgent care to get one. She doesn't do great with shots so I offered to run up there with her and off we went. It was just before close on a Sunday but they were very accommodating. There was a fairly long intake one must conduct over the phone (they recommend calling before coming in but we didn't know that) before they can take you back. They called her within minutes of finishing that and she met with a really awesome doc who checked her over and recommended a quick xray to make sure there wasn't a break since there was some soreness in the joint. A few minutes later she took a quick look at the x-ray and was fairly confident there wasn't a break. A very thoughtful nurse then administered the shot and took great care to make her comfortable (since she has a history of fainting), laying her down on the bed, giving her a cold compress, etc. No fainting and we were in and out in a little over a half hour! You hope you never need an urgent care on vacation but I'm glad we know this is a reliable spot should the need arise again.

we have had colonoscopys here. both went great. my husband had survery here, did not have to pay up…read morefront with Medicare. I had a spinal cord stimulator put in 2 weeks ago. At this time no issues with dr. And his office staff. Copper ridge calls me 3 business days before, and tells me I will need to bring 6000.00 the day of surgery. (we all have 6000.00 lying around.) i Spoke to Medicare and they told me to go some place else. Never have I paid up front with Medicare. Longer story.....they made me paid the 6000.00 the day before surgey. Never again.

Hands down the only place I'll ever have surgery or let my family get surgery at. I have had 2…read moreprocedures there and my husband and daughter have had one each. The staff is fantastic and don't treat you like a number, but a person. The facility or beautiful and the leader in surgical excellence. Do yourself a favor, if your surgeon does surgery at both Munson and Copper Ridge, make sure you go to Copper Ridge!

I have been going to BAFC for many years, when Dr. Wilcox retired I was transferred to Dr Emily…read moreStraw...wow! She is great. So caring and thorough without being pushy , her assistant, Darlene is a gem also. I cannot say enough good about the genuine care I have received here, highly recommended.

I am extremely disappointed with my experience with this office. I called to communicate an…read moreimportant concern and was shocked by how rude and dismissive the staff member was on the phone. What was especially frustrating was being told that what I reported would not be documented. I expect a medical office to take patients' concerns seriously, listen respectfully, and accurately document relevant information. Instead, I felt dismissed and treated as though my concerns were an inconvenience. Regardless of how busy an office is, patients deserve to be treated with basic courtesy and professionalism. Based on this experience, I would not feel comfortable recommending this office to others.