Wanting to buy a birthday cake for my sons, i checked on line and this bakery seemed to be getting quite good reviews, so I went there for the first time.
The cake cabinet was full of delicious looking cakes, but none of them had labels or prices, so I waited in front of the cabinet so I could ask about them.. There was a worker on the other side of the cabinet but she walked away without seeing if she could help.
There was one customer in the store before me and they were being served. 2 or 3 more customers entered and stood at the other end of the counter, obviously knowing exactly what they wanted and having been in the bakery before.
Another sales assistant came out from the back of the bakery and walked straight past me to the other end of the counter and served two people. When she asked who was next I said I was and that I needed to ask about the cakes in the cabinet. She came back and around the cabinet, muttering as she did so, something about a queue. There had certainly not been any queue when I entered, and still didn't appear to be one to me. She told me about the cakes and the prices and I chose one. We then went to the other end of the counter, she packaged up the cake and I paid for it, saying thank you,
She seemed to be rather put out that I did not know what the shop system was, had not been in the queue and that I had spoken up. It was not a nice experience, so I won't be back.
I can't comment on the cake, as the birthday is tomorrow. read more