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The Vitamin Shoppe

5.0 (2 reviews)
Closed • 9:00 am - 8:00 pm
Updated 2 weeks ago

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3 years ago

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GNC

GNC

1.0
(1 review)
0.7 mi

Stay clear of this location specially if you are dealing with Katherine. She will sell unnecessary…read morememberships to kids/Minors and charge them fees and then tell the Minor that they will get refund. My son went went in to get some products on 04/13/24 and paid $69.36. That's all good. Then he was advised if he signs up for membership and pay another $39.99 and super smart Katherine advised , that the original charge of $69.36 will be refunded and a new charge of $29.59 will show up. When my son came back, I couldn't logically figure out so Called and spoke to super smart Katherine right away and she confirmed that the original charge is being refunded , will take few business days and the only charge to the account will be $29.59. After not seeing the original charge refunded , I followed up with super smart Katherine on 04/27/24 and she advised I should call their customer service @ 18774624700 to check on the refund status...I called customer service right away and after speaking to them, the rep. played along saying it will take 8-10 days for the original refund. After I questioned Rep. that it doesn't make sense she was adamant that original refund will be posted in 8-10 days. After asking additional questions to provide me a copy of the refund receipt that was processed and providing some sense to the transaction to the rep., I conferenced super Smart Katherine and the rep. on the call and NOW their light bulbs lit and flat out lied that the original refund will not be coming through as promised to my son to sell their useless membership. So They will lie and sell membership and that's not a great way to sell products and memberships. I will be taking this up with my bank but BEAWARE specially for parents who have Kids/minor going into to shop at this place as they are vulnerable and Katherine will take full advantage.

The Vitamin Shoppe - vitaminssupplements - Updated June 2026

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