A man helped me; I believe it was Jack. He had terrible customer service and personality. He seemed…read moreso put out that I tried two pairs of shoes on with no luck that he went into the back room and never returned. He didn't speak, only grunted. I was in such a great mood after having a wonderful young man help me at Mitten Running; this put a damper on that visit. I'm not used to being treated this way because I am kind and positive to clerks at any store. My brother used to work at this store when it was downtown and the customer service was top-notch. While telling my friends at the dog park about this man, I heard other stories about his rudeness. While we would like to shop locally, this behavior sends us to online shopping or other stores. Needless to say, I won't return.

For nearly all of my adult life I have been wearing the wrong size shoe because I buy my shoes…read moreonline. In 2000 I found a pair of shoes that I believed fit really nicely and I just continued to purchase the same size in a variety of my favorite fancy brands (Dansko, New Balance, Keen, Bogs, etc), but what I did not know is that I was slowly ruining my feet one very expensive pair of shoes at a time. It recently got to the point where after spending only 30 minutes standing my shins, knees and hips and the balls of my feet would start hurting so badly I would need to rest for 45 minutes. Meal prep was starting to take an entire day. I visited V & A and the gentleman who helped me measured my feet and very calmly told me my feet measured exactly what I thought, but my arches measured nearly two sizes larger. Essentially, I've been wearing the wrong size shoe. He asked a lot of questions about pain and its location, about shoes I currently wear and why in the world I haven't gone to see my doctor and then he brought out the shoes. I tried on an endless parade of shoes. The popular style right now is the Mary Jane shoe, which is not really something I like. I should like it because it fits my foot beautifully and probably would help me, but I think they are pretty horrible. He never quit on me. We tried on clogs and dress sneakers (there is such a thing) and then finally we were all the way down to the sneakers. I ended up with a sneaker that I picked instead of a sneaker he recommended. I had to go back the next day and return my bad pick for his more appropriate pick because I never learn to listen to people who know more than I do. I'm now wearing my new sneakers which I can wear for a few hours at a time without having to sit and wait for my hips and knees and shins to stop burning and aching (I'm only 38!), which is an incredible improvement. V & A worked with my picky tastes and did not stop when I said no to nearly every shoe in the store. I paid $8 more than I would have paid online, BUT I got shoes that actually fit, amazing customer service and I got my shoes immediately. I would have paid $25 extra for that. My next pair of shoes will definitely be coming from V & A.

Noah and Aiden are always on the come up for new clothes and hats. They meet the customers needs by…read morehaving the customers wants! They have vintage sports, bands, and skateboard apparel too! Their selection is out of this world and they remember what the customer wants from the last time they were in! It's a good vibe to come kick it and get some fresh vintage digs! Their prices are so reasonable that you always feel like you're getting a good deal! Love these dudes! Don't forget to say hi to Porter!

Concert tshirts. Place to go for retro. I wish they would have taken some of my things but…read moreunderstand. Super cool

I'll be honest, before this I'd never been to a shoe store. I always bought my shoes at Walmart or…read moreMeijer, but working on my feet all day in a hospital was killing my knees and feet with my new balances. I was greeted by Forrest and he was extremely knowledgeable and helpful. I tried on a bunch of shoes and we settled on one that they didn't have in stock. He had them shipped to my house. I was skeptical at first that I'd actually like the shoes but after breaking them in for a day they are probably the most comfortable shoes I've ever worn. I almost didn't want to take them off! The shoes get 5 stars and so does Forrest!!

If you love running, Gazelle is worth checking out. Their staff are super kind and knowledgeable,…read moreand they are glad to chat with you about all types of different gear. The prices are a little steep, but the customer service is top notch. They can be pretty busy, but the store is spacious and well laid out. It's always fun to browse and dream.

Used to be great, but now they won't order boots because of supply chain... if I'm willing to pay…read moreand wait...why turn business away... Red Wings in Holland has never let me down, back to them I guess.

When is the last time that you shop at a family owned shoe store where you get assistant from…read moresenior staffs who knows pretty well about the comforts between your toes and the pair of perfect fitted shoe. Look no further than Okun Brothers Shoe Store, a 90 yrs old dinosaur at downtown Kalamazoo MI. My hubby, a Scandinavia descendant was born with big viking toes. No shoes fits him other than a pair of ex-large sports shoes. Forget brand or fashion, it doesn't fit. An elder gentleman at Okun Brothers saved him. Just after a short conversation, he came back with two pair of well-constructed leather shoes that fits hubby's toes perfectly and it is not ugly. He applied little discount and we bought one pair for $ 60. It worth the money. I told hubby that I will hold his hand again walking on the street of Paris! The shop is around 1000 sqf. It has 3 experienced staffs on site to help you find a good pair of shoes. They are knowledgeable and serious. If you are looking for a pair of safety work or casual wearing, you won't go wrong here.

EXTREMELY disappointed! NEVER order online with store pickup! It's just before 5pm on a Wednesday…read moreand this sign is in the window! I need the shoes I ordered for this weekend. I called customer service and they must have their call center and can not understand a word of what the customer service rep said. They had no idea the store was closed or why! The customer service rep is having the shoes overnighted to my home but I will not get them until Friday sometime and I need them for a wedding on Saturday! As long as the shoes fit and no shipping delays it will be ok, however until I get the shoes I will be stressed! I will change my rating if the shoes come in time!

Great selection of discounted shoes in the far back. I got some cool high top leather platform…read moresneakers. After I wore them for a week or two, I was convinced they were so comfy that I ordered another pair from their website. I did not need any service, other than buying them, so nothing to say about that.

The Station is a dance mom's dream come true! They get it! Jennifer was so helpful and their…read morecustomer service is top notch! I live in Chicago and will be reaching out to The Station for my daughter's pointe shoe needs in Kalamazoo again for sure! They have so much in stock and are so helpful!

My daughter needed pointe shoes for her summer intensive. We were looking online and called many…read morestores that showed having her shoe, only to find they did not have them in stock. We were super happy to find The Station! Not only did they have what they advertised, the friendly and helpful staff member went out of her way to make sure we had the pointe shoes in time for the intensive. She was also helpful in reminding us to order ribbons and elastic. We will definitely be shopping at The Station again!

No one was at the front check-out desk when we arrived on Thurs., March 13. In fact, the sales…read moreassociate didn't appear for at least 10 minutes after our arrival. When she finally did appear, she never greeted or approached us, preferring to talk to a gentleman with whom she was obviously familiar. We selected two pairs of shoes and went to the check-out desk. She looked at us a couple of times but opted, instead, to shelve shoes. When she turned her back on us and started walking away, I called out to get her attention twice. I ended raising my voice, "Excuse me." Only then, did she come to make the sale, unsmiling and curt. I won't go back.

One of my go to shoe stores in the area. I need support in my shoes and this is the place to go. I…read morewent there today looking for white Taos. They didn't have any yet, but Will, a very nice salesperson offered to clean my white Taos that I had on. He did a great job! Thanks Will. The customer service at this location has always been wonderful.