Cleanest spot I've found around town for laundry!! Always smells good and is well maintained. They just put in new XL washers along with larger blue laundry baskets for transporting your laundry. Staff was cleaning and mopping the grounds when I arrived in the morning and she was very welcoming. To use machines you just put in money into a washing card using their machines that are near the ATM. Great spot worth the money!! read more

The Wash House - Laundry Services Near Me - Jacksonville, North Carolina

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Clean operation. Enough machines of various sizes to accommodate all types of laundry needs. Staff very helpful. Highly recommend

Needed to wash a king size comforter as even my over sized front loader was to small. I went in and the EXTRA LARGE washers are TRULY EXTRA LARGE. The comforter looked like a twin size in it, lots of room. The dryer as well plenty of room. The business was very clean, even the inside of the washer and dryer had been wiped out. The bathroom had soap, TP and hot water to wash my hands. I am very happy with my experience and will be going back for spring cleaning of blankets. read more

shout out o Tommy who help me though the process. I have not been to a laundromat in over 20 years. She was so kind.

This is my second visit here and I will never, ever be back. Here is why. So I had one load that I needed bleach for. My other two loads of laundry I had no problems with. I added the bleach to the washer, added my clothes and my wash pods. The machine took my money and would not run because the door would not close. I tried SEVERAL TIMES to shut the door properly. It was better for me to stay with THIS washer since I already added my bleach and did not have any more. Well, after several tries with no one around to help, I decided to transfer the clothes to another washer, losing my bleach. The other washer worked fine because I know how to run a washer. I also PAID to use this second washer, obviously. Another thing I tried to purchase was a bleach kit, but none came out. Great. So now I need refunds for two items. I looked on Google for a number to call. It says on the door, "Need Assistance Call Store Manager" but does not provide a number. DUH. So I looked on Google and tried a 252 number they had listed. No answer. As always. Because no one EVER answers the phone anymore. They did have a link to send a message though, so I used that. I sent them a message telling them that I needed a refund and why. THEN, after all this, a lady shows up, out of nowhere, who works there. I asked her if there was a way to let someone know that I sent them a message since my whole story was already in the message. She asked if there was anything she could do the help and I simply said, "I need a refund.". She asked WHY I needed a refund. (Um - It's in the message if someone will READ it.). I said I could not get the washer door to close (Washer 28) so it ate my money and would not run. Well, lo and behold, she got it to run. I told her, "Well, I still need a refund because I used another washer.". Then she showed me a telephone number by the kiosks where you load your card - not at all at eye level. A better place for this number would be ON THE DOOR under the sign that said, " Need Assistance? Call Store Manager." I said, "Well I did not see that.". I did not want to call right then either, I wanted to get my laundry done, but for whatever reason, the attendant called the number telling them about the problem. She called, not me. She said she would try to fix it. Okay, that's fine. Then she wanted me to take her phone and talk to this lady who turned out to be a first-class certified b**** by definition. I am not just saying this, folks, she really was/is. I told the story AGAIN wondering why no one at this point had read my message. This absolute Karen is trying to tell me how to use a washing machine. Um, lady, I am not an idiot. I know how to use a washing machine and I am NOT A LIAR. I really did lose money. Why would I lie about something like that? And it did not matter at this point because the fact is that I lost money on one machine and spent more money on another machine getting that load of clothes clean. So the reason that I lost the money did not matter. If this stupid lady on the phone would have just listened to me she would have understood this. So we get to the part where I am almost done, this lady after calling ME rude and saying I was not listening, was telling me how to get my refund. The attendant, who mind you, made the call in the first place, demanded to have her phone back because her daughter called her. I said, "Do you want to use MY PHONE to call your daughter? Is it really that important?". Karen on the other line demanded that I give the attendant her phone back. Okay, fine. Called the 715 number back. Got voicemail. I told the attendant, " Thanks a lot!". I tried the call again and got Karen again. I said to her, "This is a Wisconsin number. No wonder you don't know how to act, you're not from the South where we know how to act." She got REAL mad then. She threatened to trespass me from the store. I just told her what I really thought of her and hung up. When I got done with my laundry, which BTW the dryers were not the best today - I tried to call back and ask for a refund off my wash house card. Since Karen had threatened to trespass me It seemed like a good idea. She refused. So let me get this straight - you don't want me back, BUT you are going to keep my money? How does that work? So anyone wanting to go to the wash house, you better make sure you DO NOT use a washer that is broken and DO NOT get in a place where you need a refund. You will not get it. Note that the washer was marked OOO AFTER I reported it, so I was not making any of this up. If anything I did them a favor. I guess that's 9.45 I will never see again. Hopefully after reading this review they will lose money. They deserve to lose money after how I was treated - like a liar and an idiot - of which I am neither. read more

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Me and my family usually come here once a week and we have never had any issues but today the building is horrific. There is trash everywhere on the ground and trash cans are overflowing, it is disgusting. read more

I have not been to a "coin" laundry in so long, but had a large comforter that needed cleaning. I walked in, obviously looking lost, and an attendant met me immediately. She showed e the proper washer, took me over to get a laundry "card" (glad I brought cash not quarters) and soap. Very helpful and kind. The business looked spotless. I went at 0900. Places to start t and wait, but with the glass windows I could sit in my car. I will return it f needed! read more

The Wash House - View from my car - Laundry Services Near Me - Jacksonville, North Carolina

I rarely need to visit the laundromat but the few times I do, I always come to The Wash House. The lady is always friendly and you can tell she does a wonderful job of keeping the place clean for guests. The few times I've been here in the last 3 years, she's wiping the windows, sweeping the floors or mopping and it shows me that she cares about the people who wash and dry their clothes here. There are two drink vending machines and one snack vending machine that help me stay sane when I have to bring my boys. The cost is average and for a family of 5, we sometimes spend close to $25-$30 to wash our clothes. The cleanliness of the place and kindness we always receive keeps us coming back when we really need to. read more

The Wash House - Laundry Services Near Me - Jacksonville, North Carolina

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When my washer or dryer occasionally decides to stop working. I find myself at my nearest laundry mat. The wash house is always clean. The on-site employee is cleaning or doing something nonstop. She's a hard worker. She also helped me find an open machine as she saw I was struggling. The machines run off a card that you can use cash or credit cards to fill. They also have plenty of machines in various sizes. If you are thirsty, they have vending machines. Ohh the machines themselves. Let me tell you how energy and fast efficient they are. 25 or so minutes, and your items are ready for the dryers. read more

Visited this business due to the demise of my washer. It has been decades since I have patronized a coin laundry. Boy how things have changed. This is the cleanest laundromat I have ever experienced. Parking was easy, ample machines (at the time I visited) and plenty of carts. A kind fellow patron saw me with my bag of quarters and explained how it worked. Fast machines and a very convenient location Would recommend! read more

The place is clean and bright, machines work and the establishment is well maintained. The only issue is when there is a cleaning services here taking up half the washers and dries . Looks like someone is doing a laundering services and using this place as their base of operations . read more

This has been a very good experience. Recently my dryer had issues and needed to do laundry.. used my washer and hauled my stuff here to dry. The actual washers and dryers do not themselves take debit cards but what you do is go to like an atm here and put money from debit card into a wash card to use in machines. It's very simple and very sweet lady that works here helped me understand the process and how to use it on machines. Very clean facility and there's lot near it.. if you need food there's Taco Bell across street and Wendy's on the other side of shop center next door.. also dominos next door. They have drinks machines too or walk over to food lion or pharmacy behind this place grab some chips and drink!! read more

Tje wifi password is washhouse12 no spaces or uppercase letters. y'all welcome. other than the lock on a place with "free wifi" it's pretty expensive but they have good washing machines and dryers read more

I've come here count less of times for endless hours. their free WiFi requires a password that is not publicly displayed nor can I can get an answer about which is doing better than their dryers. read more

the attend was very knowledgeable and very helpful she also insure the place was very clean thank for the help

This is a very clean laundromat. Someone is constantly cleaning. Different size washers for different loads.

The attendant lady is pretty helpful. She proactively ask you when she's see you struggling.

Very convenient when I needed to wash a king size comforter. They have lots of machines, including very large machines that are perfect for large items. They use a Wash Card that you load at a kiosk. It's a lot more convenient then fumbling with coins. read more

I was there last weekend turned back for 30 seconds someone swiped my card hope they enjoyed washing their clothes on my dime.

We have had to use The Wash House a couple of times in the past years. Each time we come, it is clean, well organized and with a friendly, helpful staff. The washers are always maintained with available detergents. You can use credit/debit cards without difficulty. read more

This place is great :) it's always clean and there's always machines available for you when u enter which is a plus for me because that means there aren't that many people all at one time lol. There's little arcade machines there and sometimes I'll get bored waiting and play or grab a snack at the vending machine. Also, the reloadable card is very convenient, I'll have cash left over on there that I can use towards the next time I come and if u forget any detergent, softener, dryer sheets, etc..they sell little mini packs of them. read more

Clean place with washer and dryers that actually work!!! Staff is very helpful as well read more

Well I've had my fill of rude nasty people. I stopped in at the laundromat this evening in downtown Burgaw across from the depot. The place is very nice and very well kept. It was getting late. The little bit of laundry I had to catch up on was done. It was now about 20 minutes after time it's supposed to close but nobody was there to close the laundromat and there's people who left their clothes in the dryers that were nowhere around. So I figured I had time until the owner came in and locked the doors and that he did. That was the end of that. I said hey how you doing, greeted him politely as if I was meeting a new business owner and he would be a good contact. He says what are you doing here. I could see immediately he was instigating something by his tone. I said Well just finishing up and I'll be out of here in just a few. He bent over the laundry basket stared at me and raising his voice at me, if you don't get out of here I am going to call the cops there are signs right there, he rambled on raising his voice some more. I'm like wow really, you are screaming at me like that after I politely greeted you and told you I was just wrapping up. Then he repeated it. I looked him in the eyes and I told him he is one rude as hell business owner, all you had to do was ask me politely, can you load up your stuff so I can lock up and that would have been it but no he's screaming at me that he's going to call the cops. I told him, call the police, no worries In the meantime I'll just grab my stuff and leave. So he walked out screaming at me, I am calling the police. I just threw what I had left in my basket without folding it and the police were down on the corner so they pulled right in as I was getting ready to go out. They immediately knew me. The male officer shook my hand and the store owner was visibly upset the lady officer just stood by. I talked to the officer a moment outside, he took my card. The officer and I talked outside he told me about this guy. I won't go into that here, but you can rest assured that I will never step foot back in his place and do everything I can to discourage people from using his laundromat, even though it's the only one in town and he's probably got a market on it. Luckily I don't have to stop at laundromats but this was just one of those nights.. oh he was toting his gun around showing it off, open carry. yeah that's the guy. What a stupid fool. I hope everyone has a good, safe and pleasant night. read more

Clean facility. You need to buy a wash card to do laundry but the place is nice,safe and clean.

I love coming here.. Only place where I can wash my King size comforter. But I am giving it a 2 star.. I love how it's clean and I know the lady works hard.. but please don't talk to me like a fucking child!! I am here to do my wash and be in my way.. I am not here to work around your schedule.. I appreciate you appreciating your job.. but constantly mopping those floors while the the place is full is ridiculous.. she constantly keeps telling ppl to stop walking here or there and what machines to use while she's cleaning.. she needs to step down on her power trip and allow customers to do their laundry with out the harassment.. please clean at nights or when there's no one there. Yet she screams at customers for walking on "her" floors, but yet allows another customer to leave the premises with a laundry cart!!?? WTF.. THAT'S THEFT!! I do thank you for the job you're doing, I will not tolerate being scolded out loud while I am a paying customer.. don't use me to make a scene.. I was polite this time.. next time I won't be!! read more

Walk in and the laundry attendant explained the layout of the facility and showed me the different types of washer/dryers that they offer. There are multiple sizes of each to fit your capacity needs. The prices are fair ranging from $3-$7 depending on the size. The dryers are .25 for 6 minutes worth of drying. Was really glad they offered credit card swipes for the machines, so you don't have to worry about bringing a bag a quarters. There are tvs that are playing a movie, a few arcade games, and vending machines. They offer free wifi also. I would recommend this facility. read more

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Never thought I'd say this about a laundromat, but I love this place! I just moved to Jacksonville and visited this place today to do some laundry and I was pleasantly surprised. The facility is very clean and well kept. The equipment is in excellent shape. I was considering buying a washer and dryer for my new place but honestly I really didn't mind doing it here. I went across the parking lot and got a wrap and soda from the little coffee shop and took it back in and ate at the tables while my laundry was doing its thing. Will definitely be back. Highly recommend!! read more

I wonder if this is a brand new business, cuz everything is sparkling new, brand spankin' clean (from the floors to the windows) & there's no skimping on providing great quality washers & dryers... the absolute best appliances I've ever used in a laundromat. Decent prices, too. I believe it was $1.25 for the washer I used. Toss a couple of quarters only into a large dryer & your clothing is dry in 15-20 min max... no kidding (& I had to dry jeans)... no burning smell other dryers deliver as they overheat & almost burn clothing on high heat. The dryers seem to have some sort of sensor, as they don't get overly hot on high... when I removed my things early, I didn't burn my hands, which is often the case with other laundromats' machines. The wash cycles seem to be super fast, as well, which is an added bonus. Their soap dispensers also sell large laundry bags for $1, in the event you need to transport clothing... a nice feature I haven't seen before. Great a/c, so it's quite cold inside... I was glad I brought a long-sleeved shirt, cuz I needed it. There's a vending machine for water & soda (I don't recall if they offered snacks, too), 2 free water fountains & nice men & women's separate bathrooms... very clean. Change dispenser will break bills for anything up to $20 & give quarters for the machines. I also noticed the change machine takes either credit cards or a pre-paid card of some sort (perhaps a local can comment further), which is convenient. Clean tables & chairs to sit at to use their free WiFi while waiting. Plenty of nice, clean waste baskets all around the interior. They're open 24-hrs, although the bldg is stand alone & I must say, as a girl, I'm unsure if I'd go in the dark... everyone would be able to see you from the street through large windows & there's nothing else around that would be open late nights or super early mornings, so I'd say, be careful in off hours. I visited around noon for 2-hrs & didn't see any attendant the entire time. Not sure if s/he were at lunch, or if there's not always someone present. This place is also advertised as a dry cleaner, too & I honestly didn't see a place where clothing could be dropped off. Is that a mistake or was the "window" closed as there was no attendant at that time? I don't know. It also was quite busy, with everything from a school teacher grading papers to moms & their small, energetic kids to couples or individuals, all ages... still, there were plenty of empty w/d's. My only complaint & note to management? The TV, left on awful daytime TV (a Jerry Springer type show) was quite loud. If it were tuned to CNN or TWC, it would have been less annoying, but overall, it was too loud. I was just traveling through, but this business impressed me enough that I had to write a review. If I lived in Jacksonville, that's the place I'd always use. Nicely done. 5* out of 5! read more

This place is just so convenient, clean and well maintained. The employee maintaining the facility is such a hard worker. She is always on the move making sure everything is sanitary and sparkly clean. She cares about her job and the customers. It's wonderful to see people who have a positive attitude on the job. I think I may have met the owners once as they were collecting the change and they seemed like good people who care about customer satisfaction based on our brief conversation. read more

Nicest laundromat I've ever been in. Various sizes of washing machines to fit your needs. Open layout so you don't feel like your going to hit someone with your laundry basket. Free WiFi. Clean bathrooms and clean laundromat. Will be coming here from now on to wash my large comforters and pillows. Definitely worth the 30 min drive to this place! read more

I really like this landromat! It's quiet, clean and has plenty of washers and dryers. A lot of the machines have the option to pay via debit or credit card. There is a small game section for entertainment and they have two flat screen tvs. One on each end of the building. There are speakers in the ceiling. So you can hear the audio really well. Bathrooms are clean but when I went they were out of soap. It seems like someone had put water in the dispensers to get more out of the soap. But it didn't lather well. There is plenty of sitting room and plenty of rolling baskets. Other landromats that I've been to don't have enough of either and it's first come first serve! It was worth driving across town to get here. If I wasn't moving soon I would come here more often. read more

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It's a little pricy compared to the "other" laundry I have been using. And there is no way to cash out your card if you have money left over. But the Jacksonville, NC location is my new go-to laundry. There are tons of machines *THAT ALL WORK* and it's clean as a whistle. No waiting. Start five loads simultaneously if you want. And it's open all night. My time is valuable enough that paying an extra 50 cents per load to avoid waiting an hour or more is worth it. Plus, I get up before dawn anyway, so I could be in and out and back home with everything folded and put away before other places even open. read more

Never have I been to a laundromat quite like this. The lady that works here is extremely nice and the place is very clean.

I love how clean the facility was & that they had a card reader however we were charged double twice so instead of $5 we were charged $20 I've called & no one answers. read more

READ IF YOU THINK ABOUT GOING FOR CARD: I only went to this laundromat because I've seen that they take cards. I thought it was so nice and finally a place that's more advanced. But what they didn't show ANYWHERE in the place that it charges you DOUBLE THE MONEY!!! DO NOT GO HERE UNLESS YOU ALREADY HAVE CHANGE!! I had a mental break down because of this. my outlet to the dryer was messed up because of the hurricane, so I went here ..thinking what a relief I didn't have to withdrawal the only 20 dollars I had left in my account I could just pay 5.75 two times on my card for 2 washes and a couple dollars for a dry. Once I swiped I checked my remaining balance in my account just to find out it charged me my whole $20 JUST FOR THE WASHES. I had no money left to Dry my clothes, and that's the only reason I needed a laundromat for. I tried to call the number they had hanging up on the walls for "managers assistance" but it only goes to voicemail. I'm never coming back to this place. "Celia Jimenez" you need hang a sign up somewhere to let people know. other than that it's a good laundromat. read more

They don't offer swipes at the Burgaw store. Really! Who uses cash anymore. I did appreciate the cleanliness and the 24 hour service

Good laundrymat till me my wife and 4 kids one 2 one 4 one 12 on 15 years of age were asked to leave the place because my 2 year old was crying and throwing a fit..the guy told me theres alot he can take but not that.that being my kid crying.he asked me to take my son out the place and when i explained that he was a child throwing a fit,plus it was a public place,he got closer as if to intimidate me,(lol).but mind u all this was in front of my kids and said it was his place free country and if i dont like it for us to go to laundry mat down the rd..all due to my 2 year old son crying..not a family oriented place.at all.. read more

Wondeful place! Was greeted by the attendant at the door. She rolled a cart up to the door to help me get my clothes out the car. She then asked have I been here before than showed me around the laundromat. She also let me know that they do accept payment by debit card which is really convenient so that you won't wind up with a bunch of quarters after your wash. The washers and dryers are in great condition, kept clean and are fast 20 minutes a load. They have all different sizes of washers. Even a monster sized one that could probably wash all the clothes you own at one time. I will definitely be back and love that they are 24 hrs read more

This place is amazing!! I just moved to Jacksonville and my things haven't arrived at my place yet. Including my washer and dryer. I needed a good place to wash my clothes and honestly I was not expecting much from a coin laundry mat. Boy was I wrong and so pleasantly surprised! First of all the laundry attendant is the sweetest little lady. She greeted me at the door and even brought over a cart to help bring my items in. She gave me a quick tour of the place and left me to get set up. The machines aren't super expensive I was able to do all of my laundry for under 20 bucks on the first go and it was a LOT of clothes. This is my second time here and a weeks worth of laundry is being washed for 3.75 as o type this. On to the appearance; this place is super clean! The attendant spends the entire time cleaning the machines that aren't in use. Mopping and sweeping. It's amazing. They're playing Big Bang theory right now and I love that show so that's keeping me entertained while I wait. There's a great little coffee shop across the street and it is pretty awesome as well. Overall my experience here was excellent and I don't really mind not having my washer and dryer here yet because of that! Definitely recommend them!!! read more

This place was awesome when it first opened. It is going down quickly. The lady who works here is constantly talking on her phone. If you need her, you have to fight to get her off of her Bluetooth. She is very rude when I asked about a broken machine. I have been there when the owners arrive, she totally changes her tune. read more