I purchased an emergency kit, I thought it was a bit pricey, but I like it. My family came down with the stomach flu, I had the kit, took a 5 day regiment of Amoxicillion, and while everyone else was still sick, and had to goto the DR, I after three weeks, did not contract the flu. Saved by quick access to anti-biotics. I have looked into refilling what I used, but it is cost prohibitive, so I asked my doctor for a prescription, he gave me one, now I am ready for the next time around. Thank you Doctor! read more

SCAM AlERT**SCAM ALERT***SCAM ALERTI placed an order for replenishment medication through their online platform. My Amex was immediately charged for the full amount of this purchase. Despite the immediate charge, I have not received any order confirmation number, tracking information, or subsequent communication regarding the status or shipment of my order. As of today, five weeks have elapsed since the initial transaction, and the ordered medication has not been delivered. In an effort to ascertain the status of my purchase, I contacted their customer service department multiple times. Several of the representatives I spoke with were unable to provide any specific details or updates concerning my order, which has significantly compounded my frustration. From patterns and consumer feedback indicates potentially deceptive and exploitative practices, warranting a thorough investigation into their ethical conduct and regulatory compliance. What a SCAM! read more

The Wellness Company has HORRIBLE customer service. They don't care about their customers. They charge a ridiculous amount of money for their goods and use CHEAP, UNRELIABLE, third party DELIVERY SERVICES. They delivered an expensive package outside of a closed business in a busy shopping center when the business was closed. The package was taken and they refused to replace the package or give a refund because the package was "delivered". The delivery company said they put the package on "the porch". There is no "porch". The Wellness Company is NOT A RELIABLE COMPANY AND CANNOT BE TRUSTED. read more

The only thing I lost was money. I took DROP for a month and a half, and lost no weight. It did, however, cost me almost $1,000 I'll never see again. I reached out to the company requesting a refund and return instructions for my unused 2nd bottle and next steps regarding the best shipping method and return address. I was told they were "unable to accept a return, issue a refund." I was then asked to leave feedback, which I did, but they did not post my 1st 1-star review. I created a 2nd 1-star review and followed up with customer support to find out why it had not yet been included on their websites reviews. Their response was "We appreciate your follow-up regarding your review and understand your desire to see it posted externally on our website. At this time, we want to address your case internally first to ensure everything is handled with the appropriate care and attention. This allows our team to fully review the situation and provide you with the most accurate resolution before further steps are taken. While we do not have a specific time frame to provide for external postings, please be assured that your perspective is important to us and is being shared with the relevant departments." What needs to be "addressed" as there is no possibility of refund? So not only did their product not help me, but they refused to post negative reviews that warn others about a product that may not work for them. Please consider heavily that it may cost you dearly, as this company does not offer a money-back guarantee to back up it's product claims and restricts the public from knowing about its short comings. read more

They did add two expensive subscriptions that I never approved, but they also did eventually deliver what I ordered after dealing with customer service. I have ordered from this company twice, and I do not believe they are fraudulent, but their payment processing dept. could use an upgrade, especially given the cost of these supplements. read more

They charged me $299 for the wellness kit and a month later claimed they needed to consult with my doctor. No proof they had ever contacted my PCP. I cancelled and they charged me a $50 "Processing fee". Ludicrous. DO NOT BUY ANY PRODUCT FROM THIS COMPANY. read more

I ordered an urgent care kit after I saw their add on TV. in the commercial they advertised that you would receive no less than 7 different medications. I then ordered the kit. what I received in the kit was a total of three (3) bottles, and this was after I spent close to $300. what a misleading rip-off! read more

Do NOT send these people money. I have been waiting on two wellness kits for two months. Customer service is worthless - all they will do is offer a $15 credit. They will not offer a refund. I am disputing with AMEX and, if that doesn't work, I'll sue in small claims. You'be been warned read more

This is regarding the Wellness co. in Texas (Dr McCullough) If you order 1 product they send you a second that you didn't order and then refuse to take it back. I told them not to send it and they sent it anyway. The product regenerate is $298. I have been scammed. The first bottle did not do anything to help me. I will report them. read more

I have been a Wellness Elite Member with The Wellness Center for about five months, paying $99.99. 99 each month, and my experience has consistently been disappointing and frustrating. The Wellness Elite Membership is advertised as an "all- access pass to better health," including:- Two free supplements each month- 15% off all products- Free generic prescriptions- Unlimited virtual care visits Unfortunately, my experience has not lived up to these promises. Problems with "Free" Supplements and Discounts Even though I was told I would receive two free supplements each month, I have only successfully used the free supplement code once. The promo codes given often don' t work during checkout. Worse, supplements kept being shipped monthly, but I was charged full price, and I didn' t receive the 15% member discount either. Auto- Ship Cancellation Difficulties I am enrolled in an auto- ship program for a product costing $ 499. 99. I' ve used it exactly as instructed for three months with no results. There' s no option on the website to cancel auto- ship, and my attempts to contact customer support have gone unanswered. Phone calls don' t resolve anything. The chatbot promises issues will be "escalated," but nothing ever happens. Telehealth Follow- Up Never Occurred I had one virtual care appointment that initially went well. However, the promised follow- up never happened. I was told I would receive:- Prescriptions for medications- Orders for lab tests Neither was ever provided. FSA/HSA Portal Issues The website claims to connect with an FSA/HSA service, but the link doesn' t work properly. The related site, wellnesspay. com, requires access to bank accounts, email, and Amazon accounts, yet it fails to fulfill its intended purpose. This raised serious concerns for me about how my personal information might be used. Final Thoughts I have spent thousands of dollars with this company on membership fees and product orders, yet many key membership benefits were either inaccessible or not honored. The lack of transparency, ineffective customer support, billing problems, and broken systems make this a service I cannot recommend. I' m sharing this review to warn others and help them make a more informed decision before spending their money. read more

The worst customer service in this day and age is unacceptable! The constant advertising on tv, don't believe. I tried twice to order and the website stalled trying to purchase. I reached out and days later got a response that was unhelpful and basically pathetic. They must be loosing many customers because I chose to give up and just not order. I cannot speak of the products only to due the process of ordering. read more

My work uses them for our annual flu shot. Always have been treated well, and the people have always been friendly. Never had any issue with them. read more

update: finally got a doctor and he apologized and got everything approved. but realize you have to answer that unknown phone number after you order or you wont get the kit. dont buy! they don't tell you that a telehealth doctor will have to approve your purchase and don't give you their number or name. the doctor claimed i missed his calls and no longer responds or calls and there's no refund for their non-delivery. its a scam. read more

SCAM SCAM SCAM!!!! I ordered online, one kit, I then received an email that I needed to fill out a medical intake form in order to receie the kit. I said no way. So I did not complete the process. I not only was charged at the dicounted rate for 1 kit that I received, but another kit at the FULL $299 price in my husbands name! My husband does not order things like this online, he will only go through his doctor. I have been calling since 8/26/2025 & keep being told, my case will be escalated. Also they make me repeat my entire story before they will even talk to me. I ask to speak to a manager and they tell me every single time, managers do not take calls, nor do managers call clients back. I demand every time I call to send me the medical forms they say we filled out, they have yet to produce them. They keep saying they have them, but never send them. My bank will not refund becasue they say, this company will not allow refunds. So I am left to fight with them. That is over $500 out of my bank account. It infuriates me everytime I see an add on TV and YOU TUBE folks allowing them to sponsor their channel. The FAMOUS Dr. Drew Pinsky is the face of TWC. I kee trying to comment on my YOUTUBE Channels telling them what they are doing. Also, pretty sad, TWC is not even BBB Accredited!!!! DO NOT ORDER FROM THIS COMPANY!!!!!!!!!!!! read more

They have ignored my calls and have not mailed me my kits. It's been 4 weeks and now they say another week. I don't think so. Research this company before you get involved with them. They suck. read more