This company does not pay its vendors on time and has plenty of excuses why it does not. We…read moreprovided services to this assisted living facility, and they have not paid their bills. They do not dispute the services with us. The activity director promised several times to send us payment for our services and has not followed through. The executive director, regional administrator and the activity director have blamed the lack of payment on their corporate office. Supposedly, they are going to correct the situation, but they have not done so for months. This must justify why they are totally unable to get small invoices paid, do not follow through about providing an answer about sending payments and then do not send us payment. Are they having financial issues generally? Who knows. This is a disservice to the elderly who live there as well as to the honest vendors who provided them with services.

From the day I first called Independence Village - Plymouth and spoke with Raena, I knew I was…read moredealing with a facility very different than the other 15 I had called and visited. Right before I walked in to meet Raena, the community specialist, for the first time, I said to my sister, who accompanied me, "I have a good feeling about this place." And I was right! Raena was knowledgeable, friendly and thorough. She answered all of our questions and made us feel comfortable. The community is clean and relaxed and visually appealing. But more importantly is the culture of the facility. I witnessed employees joking around with each other more than once! They were happy at work - imagine that! The residents were happy as well, and both the employees and residents were welcoming to my sister and me who were strangers on a tour. The community has activities every single day, a doctor that visits once a week, a hair salon, game rooms, meal service, laundry service, a 24 hour receptionist and I could go on and on. On move in day we were all a little nervous, but my family member was welcomed with open arms and that welcome has not stopped yet! I can honestly say that she is getting personalized attention (and love) from the staff and all of the residents have been so very kind and encouraging to her. Mary (Community Liason) has been an asset to getting my family member settled. She has honestly gone above and beyond and is still, 3 months later, helping my family member adjust. I can't say enough about this facility!

This is in reply to Susan W's review of Westland House…read more It is interesting that the sibling who lives 2400 miles away and visits the least has such a strong opinion. Let's talk about the snafus. These include medication not being given, sometimes for days at a time. A catheter bag put in backwards, which caused urine to back up into her bladder. Not surprising, Mom had a UTI shortly thereafter. Staff using Mom's personal supplies without replacing them and even using her blood pressure cuff on other patients and returning it hours later. There were also many instances of items missing from her room. Most were eventually replaced, often with a lesser quality product. Even though showers were scheduled ( and paid for) twice a week, they were routinely skipped, sometimes for weeks. We had to hire outside help to bathe her. The final snafu was an aide who was going to give mom the wrong insulin dosage, 3 times the level she should receive. There is a strong possibility that dosage would be fatal. You might also look up what the acronym snafu stands for. It is a military term, Situation Normal, all Fxxxxxx up. That is actually an accurate description. There were numerous complaints to the Department of Licensing and Regulatory Affairs (LARA) while our mom was alive and if you look now, there are at least 5 additional complaints since her passing in October. Keep in mind there are only 50 residents at Westland House. Please see the attachments showing a few of the many complaints. As for Chris, he does make a good first impression. We talked to him for an hour about the issues at Westland House. We mentioned that Wanda is overwhelmed by the job. Chris agreed and said they are hiring a full time nurse ( finally) in addition to Wanda to handle the workload. What does that tell you? Chris agreed that there were on going issues with medicine distribution, housekeeping and general staffing. He thanked us for our comments and by his tone, you could tell he knew about a lot of these issues. Soon after the potentially lethal insulin incident, Chris called us back and said that we were banned from the property. So, instead of addressing the life threatening issue, you try to silence the messenger. The people that Susan W saw on her rare visits were probably the hospice staff, which we initiated. We also fought with Westland House for months on the issues listed above and there was some marginal improvement. Susan W saw improved service from our months of battles. Susan W's assessment of a family member's alleged belligerent behavior had to come from Chris, Wanda or the other siblings. And getting animated when someone is potentially harming your mother, or worse, just shows you care. Now, the rules for senior living facilities are clearly in favor of the facility. They can evict the resident or banish a person for the slightest of reasons, or no reason at all. We also had an ombudsperson from Wayne Country on the case, who worked with us for months. She did a great job. I'm guessing Chris's radical about face happened after he talked to his legal team. They probably weren't happy he told the truth about the conditions there. If you actually do decide to put a loved one at Westland House, keep a detailed log of every major issue and problem and file complaints with the State. We kept the records of the numerous medical mistakes. Every senior living facility has issues. The issues at Westland House are dangerous.

all i experienced was a bunch of unhappy workers pushing people in wheelchairs and leaving them…read morealone

Well it's been a couple of years so I can't attest how they are now but two years ago they blew me…read moreaway. I'm a medical professional and after doctors told everyone that this 87-year-old woman would never walk again, this place got her up and walking. She had been paralyzed from the neck down. Also, people actually seem to happy to be working here and not overwhelmed. I never saw residents so happy before and I've had many clients at many different facilities. They had a lot of activities for the clients to do as well for everybody no matter what level they were. Nobody got to just stay in their rooms! They had things I had never seen or even heard of being offered anywhere else. They are also very kind and professional and grateful to any outside help that came in whether the family hired the person or they were just there volunteering. Other facilities have been very hostile. They also encourage religious beliefs here where other places even so-called religious places are actually very hostile towards anything religious. People are also humble here they are not so full of themselves. I'm glad to see that the prices have come down some it was $10,000/mo for my patient and family still needed to hire me but of course she was for lack of a better way of putting it, a very unusual type of patient in addition to being paralyzed from the neck down. She was great though And it was my honor to be able to assist her. I'm a hard one to impress in this place did it.

I cannot say enough about Westlake. The facility is beautiful and very clean. The staff is beyond…read morewonderful. They are kind, understanding, and friendly with family and friends. Doctors and nurses explain things to you in a very understandable way. The therapists are extremely competent. They work hard to help you reach your goals. The food is spectacular. I would love to hire the chef for my personal use. Overall, this is a 5 star establishment that I highly recommend.

The service level at this facility is awful. My 85 year old mother was put in a room that seemed to…read moredouble as a storage room for old, scratched up furniture. Every day we went to the place there was no one to check who you are. You self checked in. There were times we didn't see a single person while walking through the place. Calling this place went to an automated system that routed to two nursing stations. One never answered with a message that said they would call back in 48 hours unless it was the weekend, then it would be Monday. Their social worker quit on June 10th of 2022, and they have not replaced her as of June 20th, but the phone system still sends you to her voicemail where she says she quit. Medications took up to 72 hours for them to get, including Pepto Bismal for my Mom. She went 3 days with nausea and diarrhea before they got her help even though they told us it would be done that day. Residents have no food choices. If you don't like or can't eat what they're serving you go hungry. Dinner one night was a cold turkey sandwich with cranberry juice. After 4 days we arranged for a new rehabilitation center and requested the paperwork to transfer her. No one seemed to know what to do. We were told multiple times that they were working on it, but the truth came out that they didn't know how to fill out the form online for the referral to the new facility. It took from Wednesday until Saturday at 2:00 in the morning until she was finally moved. 4 days later I received a phone call from this place asking to fill out paperwork for her. I asked if this person knew she was no longer there. She seemed surprised but said "Oh yes, we just need the paperwork for her file". If you care about your loved one, don't send them to this place.

My aunt lives here. She has severe multiple sclerosis. Her home life was difficult to say the…read moreleast, but she has been so much happier since moving here! She has access to tons of service she didn't get at home, like speech therapy, and so many more social opportunities that weren't possible when she was homebound- she plays bingo, gets her nails done, and even goes on outings like on the Diamond Jack riverboat! It's wonderful to see how much better her quality of life has gotten since moving here- I wish she had been able to come here years ago!

The perfect place for my dad who needs support but still wants some independence. The building is…read morebeautiful, food is fresh with much variety offered, staff are caring and helpful. They truly know each resident well. A family atmosphere for sure.

Things were good for a while, but then my relative was asked to leave because of non-compliance…read more Never was entirely clear on this as relative seemed happy there and staff seemed to like this person. I would be cautious about moving here if person needs much assistance. Although they mention assisted living in their descriptions, they are not licensed. Be sure you know the difference between licensed assisted living and senior living as moving is not fun.

My mother has been a resident there for the last 3 years. She has received excellent care. She is…read moreup every day. Always in clean clothes and looking good. Friendly, caring staff. Clean environment, excellent home cooked food. I would recommend this place to anyone with an aging parent.

Not happy I feel it's all about the money, very little staff. You have to call Terri every time…read moreyou'd like to see your loved one.

My mother has been here for a week and has another one or two left. She almost doesn't want to…read moreleave! All the staff are very friendly, helpful, professional and responsive. Except for weekends, the food is hot and tasty. It seems like there were more negative reviews in the past, but we have had no problems. The PT and OT have helped so much, which motivates my mom to work harder at recovery. Thank you to the great staff!

My father broke his hip towards the end of 2021 and needed hip replacement surgery. This injury…read morecombined with his early stage dementia made the recovery process long. We were fortunate to find Maple Manor as a place where he could do his rehab with the care of an excellent staff over-seeing him 24/7. We were at Maple Manor for almost 3 straight months and we can't say enough positive things. The nurses were consistently knowledgeable, helpful and extremely kind to my father. At no point, did we ever see anyone "having a bad day" and taking it out on my father. They were the utmost professionals. The nurses were very intelligent, always had a smile on their face and consistently made sure my father was comfortable and happy. I should also note that they were always nice and welcoming to my mother who stayed with my father every day. The physical therapists and occupational therapists are also top notch. Not only were they kind and patient, but they did great work with my father. I can't recommend them enough. The staff at the facility were always accommodating and went out of their way to make sure my father's needs were taken care of. Whether it was people at the back office, front desk or the janitorial staff, everyone did a wonderful job. Any time we had a suggestion or complaint it was immediately addressed. Finally, Dr. JJ and Dr. Stella were amazing to work with. They really treated my parents like extended family. Thank you so much to everyone at Maple Manor. They made a difficult time in my father's life as happy and comfortable as possible!!!

Run in the other direction - do not place anyone you love here. They lied about sending lab work…read morefor my mom for 2 weeks - kept saying they did and they did not. She ended up with an infection and into the hospital due to their negligence. Then the staff alone is HORRID. I asked what medications my mom was taking - the meds tech said it starts with an A - and could not name the medication. They were giving her the wrong dose of thyroid medication it was beyond too high and the staff hung up on me twice when I called to check on my mom after she returned from the hospital. The director DID NOT CARE - about any of this and straight told me the nurse lied about sending labs. If I could give minus zero stars I would. Run in the other direction.

The people at Sunrise were amazing to work with when my 95 year old mother's stroke made it…read moreimpossible for her to continue to drive and live independently in the home she had lived in for over fifty years. The care my mother received was outstanding. The staff was caring and made an effort to get to know my Mom. The provided me a wealth of information to help my Mom. Their cooperation was particularly valuable since I was coordinating her care from thousands of miles away before I could get back to Michigan and help her move in to Sunrise. Everyone from the sales staff to the care givers were first rate. I cannot recommend this facility with any higher rating. If I was not moving my mother to Washington to be closer to me, she would have been a permanent resident at Sunrise. Lovely place!