This review only relates to the sales team. I don't own a Triumph so have no experience of their…read moreservice side of things but I'm told that's very good too. May experience of this place was excellent. Very friendly and knowledgeable staff, a huge range of accessories and they even sell customised bikes to order as well as their own dealer specials. To top it off on the enthusiasm front, they also run a racing team! If you're in the market for a Triumph, these are the guys you should buy it from!

This is the Triumph main dealer for the area and having always been a lover of Triumph motorcycles…read moreboth old and new, went here to buy my new Triumph. First impressions are good. The showroom and shop are well stocked and the staff are generally welcoming and knowlegable. They were also prepared to haggle over the price of the bike I wanted and I do love a bit of haggling! All was well and I colected the bike on the day, they even arranged for someone (after a bit of a wait) to collect me from the station. I didn't find out until I picked it up that on all new bikes you can no longer turn the lights off. Not the dealers fault but manufacturers are being encouraged to follow an EU directive, not law, but how long until it will be? If the EU have their way all cars will soon have to follow suit!! No really! Incresed fuel consumption all round then?! My problems started soon after I rode off the forecourt. There were some small faults not really worth mentioning but the most serious one was brake fluid leaking from the upper resevoir which in turn blew onto the petrol tank. I was not happy, especially when Jack Lilleys' said they could not look at it for 2 weeks and suggested wrapping a piece of rag around it. Obviously I was not able to use my brand new bike during this time and the afternoon before it was due to go in I got a message to say they were unable to now pick it up and I would have to re book! When it eventually did get collected, not by the dealership as they had promised, I had to get the RAC to do it, it sat at the dealership while Triumph pondered what they were going to do. Their problem was that brake fluid and paint don't mix too well so it would need a new petrol tank. Not cheap, but then not my problem! So I was without the use of the bike for around a month and then had to take it back twice more for other problems which they failed to rectify on one visit then denied that the bike had been there at all because they didn't have a record of it!! I'm told things are better now following a change of personell,time will tell. Triumph are great bikes to ride and I do hope that Jack Lilley do get their act together.

I only needed 4 new tyres so they were quickly ordered for the next day and I had them fitted the…read moreday after. The work was quick and efficient. Prices were very competitive concidering I needed big tyres. My only criticism was there was no vending as it was an extremely cold outside. This is more of a drive in and come back later garage. All things said and done I will go back again even for a routine service.

I have used them for a few years now and always found them to be polite and helpful…read more They are not local tome and they kindly come and collect and if I need they leave me a courtesy car.

There are some unscrupulous garages about who will con you by saying they have done work when they…read morehave not. Quite often you have to believe what they say. I have used David for almost 20 years and my wife for even longer. He always carries out work to a high standard, including bodywork repairs and his costs are very reasonable.

Had an MOT done and was impressed with the service and time. Had to leave my car overnight to wait…read morefor a part and got it back that next afternoon. Even offered me a lift home when I dropped my car off. Very good service and would recommend!

Had a full service for my VW Polo. Very polite service and they were able to accommodate last…read moreminute in the run up to Christmas. High quality parts used and reasonable price with full, well explained breakdown of charges. Highly recommended.

Should have gone straight back in person to deal with the problems first but really lost patience…read more The dealer did repairs and a bit extra to make up for other faults and full credit to them for that. I have been told that some cars are jinxed and mine must be one of those as the gearbox failed after 12 months. I advise you to not lose confidence and go back with any fault to see what can be done. The salesman says he is god-fearing and I was impressed by that and that is the major factor that persuades me not to be negative about him.

i had a excellent deal with motocars. they showed me how to check the mileage is genuine from japan…read moreand the sales and the after sales is excellent.

I had my MOT at Ashley's and was very happy with the service l received from the very helpful staff.read more

Quick, efficient and very very polite service at Ashley MOT. I took my car in for its MOT and got…read moresuch great service I booked it in for it's 3 year service the next day. I'm always a bit wary of going to garages but this was a really nice family-run business and the team there were professional, courteous and a real pleasure. Highly recommended.

Locally owned and run business offering friendly and good value service. I have used Spratley's for…read moreseveral years for MOT, servicing and random repairs. Always has a small stock of used Vauxhall cars for sale and offers good value servicing for most makes.

Locally owned and run business offering friendly and good value service. I have used Spratley's for…read moreseveral years for MOT, servicing and random repairs. Always has a small stock of used Vauxhall cars for sale and offers good value servicing for most makes.

Called on a Friday afternoon and managed to get in straight away, my car needed a new clutch and…read morewas ready to collect at 9am on Saturday. Fantastic friendly service and highly recommended

Took my car to MR CLUTCH in Basingstoke and had a new clutch and gear box installed for £1900…read moreOnce i collected my car i had an awful grinding sound coming from the engine, i returned and my car had to sit in the garage for another half a day for the problem to get rectified. When i collected my car after having a drive i noticed problems listed below: No reverse lights No parking cameras No Cruise control No speed limiter No hill start/auto hold Handbrake faulty System failed appearing on DASH. I have now had to take my car to Nissan and am awaiting a full report. When i was in the garage complaining about these issues the technicians told me that there diagnostics machines were rubbish and that the tools supplied were rubbish so most of them brought in there own. I now have to pay nissan to sort out my car whilst MR CLUTCH carry's out an investigation but have already been told that i was lying about what the technicians have said, I have witnesses to prove that isnt the case, Awful experience i hope they resolve the matter ASAP and send over there investigation to me.