I was employed at this facility. I know so many that gave great care, but management is not in the…read morebusiness of caring about the health of our residents. They care about the bodies clocked in to avoid being tagged by the state. Mandated reporting as our residents advocate, will only get you fired.

This facility is meeting all Covid-19 federal guidelines for PPE (personal protective equipment),…read morehealth care service and safety protocols

A great facility. everyone was very friendly, patient and good at their jobs. The food was first…read morerate. People went above and beyond to help keep residents comfortable. I was only there for a short stay recovering from a long illness but if i had to ever become in need of long or short term care again i would want Arma Health and Rehab.

The care and treatment I received at this facility was horrible. The nurses talked down to their…read morepatients, medications were late, I was not told I could have something to help me sleep until my fourth night there. The head psychiatrist drew his own conclusions without talking to me. The patients were made to sit lined up against the wall in front of the nurses station, even when requesting to return to their beds. The beds were hard and horrible - some kind of rubber mattress. The nurses did their night checks by walking by and pushing the door open and peeking in as it closed. They couldn't have told if a patient needed help or not. I never, ever want to return to this "Serenity" center again. Except for the food, I would have been better off at home.

I have been there twice. They have psychiatrists, and psychologist on duty 24 hours a day/ I falked…read morewith a Pschatrist at 2;AM. The nursing staff is super.. They also do laundry daily. It's a great place to recover from depression. Harvey Hodson

I have been living at North Park since June 2016. this is my first apartment in quite a while.So…read moreneedless to say I was nervous but the Ladies in the office and the Maintenance staff and Courteous Officer, have been so courteous and always put my mind at ease. I started looking when Ms. Jessica was the Leasing Consultant and now she is Assistant Manager., Well deserved. She has always been attentive even when she didn't quite understand she never gets frustrated with me and I really appreciate that in my life at this time. Ms. Krystal and Ms. Christy are also very helpful.. My neighbors are quiet and friendly. I'm finally at home,. Thank You Sincerely Glamorous(Ms. Dee)

From the owner: When the demands of living in your home require more than you're willing and able to give on your…read moreown, you'll find a welcome home here at NorthPark Village. NorthPark Village Assisted Living & The Cottages @ NorthPark Independent Living are located conveniently between Ozark and Springfield, MO, just 1 mile from the famous Lambert's Restaurant, "Home of the Throwed Rolls". We are only 15 minutes from the major hospitals and other health care facilities in Springfield, and just 30 minutes away from Missouri's family entertainment mecca, Branson and Silver Dollar City. Our community campus has the quiet country charm and beauty of the Ozarks. Our Cottages are nestled around a gorgeous courtyard, complete with a Park-like setting. They are all on the ground level and include a front porch, with beautiful flowers, hummingbird feeders, and even 2 bluebird houses. You'll feel like you're at a Resort when you're with us at NorthPark Village. Our staff is trained in "Spoiling" our residents with our Hometown Hospitality way of life. We pride ourselves in providing excellent care in an intimate setting by well trained caring staff; that allows our residents to thrive. Our community is uniquely positioned towards family challenges with having both levels of care, Assisted & Independent, on the same campus while working hand-in-hand with all of our residents and their families, as their care level changes. Dining is such a focal point of our residents' day...

If I could give negative stars I would. While my Dad was fine there when he was able to change his…read moreown clothes, shower, and walk, as soon as he couldn't, he received zero help whatsoever. Staff never notified me that he suddenly became delirious until he fell and broke his hip, wearing DAYS old dirty clothes. This was caused by a simple UTI which never crossed their mind to check for. Its a common thing known to anyone in the medical field. One thing lead to another and he was sent back to the facility for hospice. Quail Creek only allows hospice companies of THEIR choice. The hospice is only allowed to take readings TWICE a day. They are not allowed to stay, not allowed to give pain medication, not allowed to give physical care, cleaning etc. They are allowed to take him to the funeral home though. Others issues and Quail Creeks response: 1. Patient falling out of the bed. Response: mats on the floor. 2. Not able to give pain meds once an hour. Response: increase dose and decrease when they see him. 3. Not cleaning Patient or checking he is still in bed or hasn't pulled out catheter. Response: changed the topic. 4. Nurse not remembering what the last med was that was given. Response: changed the topic. 5. Never gave Patient wet sponge to moisten lips and mouth. Response: changed the topic. 6. Nurse to busy watching TV to do duties. Response: changed the topic. If you are in the facility for some short term rehab, its prob fine. But if your loved life might experience end of life, be advised they may experience pain and suffering through neglect. And yes, we reported them to the STATE.

Quality of care could be vastly improved! I went in for 10 days of rehab....came out with a blood…read morecloth be cause of the lack of rehab. I would absolutely never recommend this place to anyone!!!

My MIL care was fantastic, they made her as happy as she could be for her condition, gave her help…read moreas she needed, helped her be independent when she could, helped with her pain control and her end of life care was compassionate and I truly appreciate all they did.

We just put my granny in here and we love it so far. They feed her good and the place is clean and…read moresmells nice. They are a little short staffed though

From the owner: When the demands of living in your home require more than you're willing and able to give on your…read moreown, you'll find a welcome home here at Maple Tree Terrace. Maple Tree Terrace is located on Clinton Street in beautiful Carthage, MO, just minutes away from McCune Brooks Hospital. Located in the heart of Southwest Missouri, Carthage offers exceptional educational facilities, a low crime rate, affordable cost of living and plenty of community activities. Carthage, America's Maple Leaf City, is also known for its beautiful fall colors and rich Civil War history. Maple Tree Terrace is an energetic community with a variety of activities offered to their residents. We are a community where Hometown Hospitality is the way of life. We pride ourselves in providing excellent care in an intimate setting by well trained caring staff; that allows our residents to thrive. Our personal assistants provide what you need when you need it. Our licensed nurse and certified medication aides get to know our residents like family - with all of their unique needs and preferences - it's like home. Dining is such a focal point of our residents' day. The community features "The Terrace Grill" where residents enjoy restaurant -style dining prepared by the facility Chef. It starts with an open breakfast - with eggs just the way you like them. We accommodate our early risers ready for toast and coffee as well as those who can't start the day without a big hot breakfast...