A 5 star-facility that we are happy my mother is at. She has now been in there Memory Care unit…read morecalled "Avita Community" since march 2022. She is 97 and has limited age related memory. She does have ups and downs physically, but the attention and care she gets brings her right back to as they call it her "Baseline" Head nurse Enid Parker and nursing staff Jason, Karyn, Annett and Judy give her compassionate care. They readily inform us of a status change, if a new care plan needs to be put in place or just updates of the days events. This is key info as we are out of state. On many occasions, we have participated in the activities run by Taryn, Anna or Dawn. They do keep them active and focused even sending us a video or her dancing. Yes, the "Avita Community" has a safe, secure area, but it doesn't feel like a prison. Cloth napkins on the table, beautiful outside area, large activity room. She has a large bedroom/private bath that the housekeeping dept. has kept fresh and tidy. Hat's of to the Chef, yummy food even we have sampled, the best baked haddock ever, delicious butternut squash, mashed potatoes and a mouth-watering lemon square. A real home-made meal. Upon arriving at Carriage House, we have been greeted by many of the assisted living residents enjoying rocking on the front porch. Upon entering you are greeted by very professional reception worker, Joanne, Karen, Sue or Cathy. They help you thru the precautionary steps you must follow to visit. We love that the communication is transparent and readily available even including from Director John Radcliff. Many thanks to all those we have not mentioned such as the aids that work hard. Carriage House has giving my Mom back her life Craig and Judi S

We moved my Mom into the memory care side of Carriage House a few months ago, and she is loving it…read more The staff are so caring. She gets a ton of individual attention and support - not just for the necessary things (bathing, dressing, etc.) but also on the social front, finding what she likes and helping her do the things she enjoys doing. I love knowing that she's in such great hands!

this is a really bad place the don is not a nice human being clients are being yelled by a staff…read moremember called Jen owners included !

My brother is a new client here, and really enjoys going. Everyone I have meet is very helpful and…read moretruly cares about their clients. Lots of great activities and I love staying updated by seeing the events posted on Facebook. They really make a big difference in so many lives!!!

Don't walk but RUN away from this facility. My mother stayed in the Reflections section (Dementia…read moreunit). From the first week she moved in, they increased her monthly fee by thousands of dollars because she needed additional care. I would have agreed to it if they provided the care that they promised, but they did not. And once you are there, you are stuck paying the extra costs until you can get your loved one out. We had to hire private care to come in to care for our mother until we could find a better facility. Management does not care. We met with them several times, but nothing changed. My mother suffered many UTIs and a fall under their care, and several visits to the hospital. She was not like this when she first moved in. Neglect of general and hygiene care put her deeper and deeper into poor health. One example: My mother fell from her bed in the early morning. An aide came in and saw her on the floor. She looked at her but did not bend down to see if she was okay. The aide left and came back 15 minutes later with help. 15 minutes! I would not recommend this facility if your loved one needs assistance.

They are high pressure sales. Buy now or there won't be an apartment available. We have a long…read morewaiting list. If that's true, why are you constantly calling trying to get us to sign on the dotted line? Why not just go to the first name on this supposed waiting list? This facility did not even have my mom sign the contract even though she was perfectly capable of making her own decision to contract with a stay at home service just a week before and to sign the documents herself. Instead, they allowed her grandson to sign for her and to commit her to over a hundred thousand dollars a year. She didn't completely understand all of the extra fees. Almost nine thousand dollars a month for the most basic of care and you charge for phone and cable? You have extra fees for laundry to be done? She said, "They don't even provide toilet paper." When I asked how much it would be if my mom needed to be wheeled in a wheelchair to get to her meals etc., I didn't get a straight answer. It was, oh we'll reevaluate. We just can't say. They also charge $5,000 for you to even move in. When I asked what this was for, they said it's standard to charge for the nurse to sit with the resident and make a plan. Really? $5,000? The at-home service did that for free before she even signed their contract. Sounds like the sales person is getting a nice big commission.

My mom was at the commons for several weeks, recovering from a hip fracture. We've had many…read moreexperiences with rehabilitation hospitals over many years and I have to say that The Commons is by far the best experience we've had. Emily Starr is an incredible, caring resource who was always available to help us along, even after my mom left The Commons. Reid, on the PT staff, was an amazing physical therapist who really took the time to improve my mother's mobility in ways that no other physical therapist could. 5+ stars for The Commons!

A high-quality facility with caring staff and friendly environment. The nursing staff are happy to…read morecommunicate and support families. My mom has lived there for 6 years and has transitioned from independent living to assisted living and now to memory care. The staff helped me navigate the transitions and made it as smooth as possible.

I shudder to think of what is going on for the elderly residents at this facility who are sick and…read moredying there. Both my father and aunt were in Benchmark facilities and horrific is not even a strong enough description. . I got my father out barely in time. These are not nursing homes and I fear they are being left uncared for as they always say they "can't provide 24 hour care". Are they doing it now? Why are there so many cases? There is little to no state oversight because they consider these "apartments".

My grandpa describes most aspects of this place as "ok," but he tends to undersell things. This is…read morea pretty sweet residential facility, especially if you're an octogenarian or older. The people who work here are super nice, and there's even a maltee-poo who hangs out in the lobby. Hugo is the best waiter because he brings my grandpa extra servings of matzoh ball soup (his favorite) on Fridays.

From the minute I arrived until the last day of my stay in rehab from some severe…read moreGallbladder/Pancreas problems (gallbladder is full of stones) i was treated with respect, care and dignity, the food was great, the nursing staff was top notch, they would answer any questions I had, and, if they did not know the answer they would say I'll go find out, but they wouldn't blow me off they a tally got my answer and came right back. I applaud their nurses and staff all the way down to the maintenance staff. I especially want to mention one nurse in particular Nurse Moon/Mun? (Spelling may be off I never saw how she spelled her name) always took time to explain things to me, always gave me the story if it was another or a new medicine I had to take, or to answer questions. She was so sweet and attentive. She is truly a credit to her profession, I hope this reaches her to let her know much of a difference she made under her care. I felt more safe with her on duty. Not to say all the others weren't up to snuff at all. They were all fine and outstanding in thier field. Thank you for the great care. Jim Mangan

My brother in law was here up to his passing. The staff was great, both the administrators and the…read morecare people. Even his passing was handled with dignity as many staffers lined the hallway as his body was being wheeled out, a great send off and show of respect. Thank you for your care.

Our father in law/father is a resident. Overall New Horizons is a very clean assisted living…read morefacility and provides excellent food and living accommodations for seniors. The care and services provided residents in top notch. I have one personal issue that frustrates me; there is not centralized WiFi/internet for residents New Horizons offers a few community PC's which until three to five years ago would have been adequate. Today however most families and seniors are very connected. Tools such as Zoom allow social interaction even when a visit isn't possible. During the COVID pandemic during serious influenza, visits may not be an option. Use of communal area PCs would greatly increase risk of virus transmission to the general population. New Horizons negotiated a price per resident for seniors to get internet ($30 per month) per resident. This is no bargain, and generally seniors are very concerned about any extra expenditures which makes the cost a battle. I hope New Horizons will upgrade their technology to equal their other service delivery

I have lived at New Horizons for years believe me you could not find a better community to fill…read moreevery expectation of what you would like your life to be like living in a place that is gorgeous to begin with inside and out of the buildings and also to keep you busy 7 days and nights a week if you'd like to and so important to keep you happy all the time is the staff who absolutely ROCK.

Clean. Organized. Good OT. Great staff. You could trust nurses. Very nice and friendly…read more Communicated well with me about my Mom. Knew what to do and when to send her to hospital. I have nothing bad to say.

Absolutely disgusted with administration! Family member has been there few times for rehab- wanted…read morehim to return after recent hospital stay and was told by administration that the antibiotics he is on are to expensive and they would not make enough profit on him so they could not accept him! WHAT?!?! No beds a available at any local facilities so we are now trying to find somewhere to place him To deny someone the care they need because you won't make enough money is absurd!