I have nothing but good things to say about them. I got my car at David Stanley Chevrolet and it came with this gap insurance. I totaled my car last month and they already sent the payout for the car. And I now only owe $300 left. Which isn't bad at all. The app they use to file your claim was fast and easy! Everytime I was missing something they emailed me what they were needing. It took 10 days total for them to process it after they got all the information they needed. read more

This company is a scam! They will not honor there contract,,best thing to do ,,,is sue! Csrs are liars and thieves read more

My vehicle was stolen from the dealership while it was there for service. The vehicle financing was arranged through the dealership (Sawgrass Infiniti), and this company was recommended as the GAP insurance provider. Although my GAP claim was approved more than two and a half months ago, the outstanding loan still has not been satisfied. I have now been making payments for approximately six months on a vehicle that I no longer possess. Despite repeatedly contacting the company, they refuse to provide basic information regarding the approved payment, including when the check was issued, when it was mailed, or the check number. This information is necessary so that the financing company can locate and track the payment. Without a mailing date, delivery address, check number, or any other proof that payment was issued, the financing company has no way to investigate what happened to it. At this point, the company's continued refusal to provide these basic details has caused me to question whether the check was ever mailed at all. Meanwhile, I am still responsible for the monthly payments and potentially face damage to my credit if the loan is not paid on time. The only party benefiting from this continued delay appears to be the financing company, which continues to collect daily interest on the outstanding loan balance while I am forced to make payments on a vehicle I no longer possess. Approving a claim means very little when the company will not promptly issue the payment or provide any transparency regarding its status. The lack of communication, accountability, and urgency has made an already stressful situation even worse. I strongly recommend that customers carefully consider other GAP insurance providers. read more

Do not use them! My car was totaled and when I went to use my gap they might as well asked for my first born child. I argued with them for two weeks about how something was not a warranty, even with a email with the contract from the dealer I bought the car from. I asked for a supervisor many times. I was told three different things when I asked for a supervisor. First time being told they did not have one, the second time that they would call me in 24-78 hours, the third that they wouldn't call me unless they found a reason that they were in the wrong. They did not process my claim until the dealer called with my information asking what they actually wanted. Not worth the time or money! read more

I purchased vehicle and used this company for the GAP coverage. The vehicle was totaled and the company required me to provide numerous documents regarding the sale and insurance of the vehicle. I spent six months providing documentation that I received from the insurance company finance company dealer, and this company kept asking for the same documents over and over again. Finally, I gave up and decided they had no intention of paying their portion of the gap insurance that I purchased. I will follow up with legal action and report to the Better Business Bureau. This company is a fake. If you are purchasing a new vehicle and they use this company, run do not walk to the nearest exit. read more

I own a 2017 VW Jetta and recently had repairs completed. I was told my extended warranty would cover a rental car during the repair period. My vehicle was in the shop for over 20 days. Aside from the repair process itself, dealing with NMC was extremely frustrating. They were unwilling to communicate directly with the repair shop, and the shop did not initially provide my rental receipts, which turned the entire process into a mess. After finally gathering and submitting all required documentation, I was reimbursed only $150 toward an $800 rental expense. Unfortunately, I was informed that this amount was final, leaving me responsible for the remaining balance. Overall, this was a very disappointing experience. If you are considering an extended vehicle warranty, I strongly recommend researching the company thoroughly--this one did not come through as promised. 0/10 NO Stars! read more

My car was involved in an accident on March 7th, 2026 which then was deemed by my auto insurance as a total loss. My insurance company since my lien holder a settlement check for my car and a the same time I moved forward with submitting a gap claim with Nation Motor Club. My claim was submitted late April and now we are moving into June and my claim still has not been reviewed by the underwriter. Every time I call NMC, I am told the underwriters are behind with claims due to a snow storm that occurred in Feb/March 2026 and that they cannot give me further details. Even when I was told originally it would take 10-15 days for the underwriter to review, now I was told that was only an estimate. I am very upset being almost 8 months pregnant and cannot close this chapter of my life. I will be seeking legal action against NMC because this is ridiculous that customers cannot get answers but these vague responses from customer service. read more

Bought a 72 month $2730 wheel policy from my Mercedes dealer (Athens GA). Returned the car to the dealership a few weeks later. Cracked wheel was replaced no charge. 3 cracked wheels later I'm out of pocket another $1000 for repairs. Dealership doesn't return my calls, trying to talk to someone at the insurance provider is a joke. Policy clearly states "You will be reimbursed for the repair or replacement of wheels rendered Unserviceable due to a Road Hazard covered under this agreement". DO NOT, under any circumstances, buy a policy from these people from your car dealer. THEY DON'T PAY! read more

I bought GAP insurance from NSD in 2020 on my Prius. It was financed in my car loan. On 31Oct24 I totaled my car and $1687.32 was still left owing on my car loan. I felt secure in that I had purchased GAP insurance, until I filed the claim... NSD denied coverage and sent some cryptic pdf seemingly to substantiate their nonpayment of the claim. They are currently maintaining that status. GAP insurance pays what the conventional auto insurance does not. Maybe not if it is an insurance product from NSD. They were ONLY choice when I bought my car. I recommend a different company for GAP if at all possible. read more

They refused to pay the remainder of of my 2019 Solitude Camper balance which was under $15,000.00 after my auto insurance paid their part. Our camper was totaled due to a fire behind our refrigerator back on September 10, 2024. We lost everything due to this fire. After three months of going back & forth with paperwork & numerous phone calls Nation Motor Club came back with the decision that we owed too much money on our camper for them to pay on this claim. They stated that the agreement was for a balance lower than originally owed before they would pay anything. I am speaking with an attorney to dispute this agreement. After reading about all the lawsuits against this company I realized that many customers are in the predicament as I am & have taken measures to sue this company. read more

Bogus company making shady business and ripping people off . They mislead people making them think the company provides Car insurance but in reality they are provide road services. read more

Nation Motor Club - Car & Semi truck collision - Auto Insurance Near Me - Boca Raton, Florida

This is a terrible service I do not recommend. They are rude and don't follow the contract rules and I pay monthly for their services which is getting cancelled due to the last technician I spoke with. read more

Cheap customer service, very rude people they don't keep their words eveyday their words changes , horrible customer service I would say , will not go back there and do not recommend this trash company Never deal with this people NEVER read more

I've had the same insurance policy(that includes Nation Motor Club Roadside Assistance) for over 10 years and for some reason this past year everytime I've called for "assistance" they try to tell me that I don't have coverage or that my policy is expired. Just horrible over all. I would never recommend them. I wish I had another option for roadside assistance that's included with my insurance. read more

RIP OFF!!! BEWARE!!! DO NOT PURCHASE FROM THIS COMPANY! SHAME ON NISSAN FOR ALLOWING PRODUCTS LIKE THIS TO ME SOLD IN THEIR DEALERSHIPS! I purchased a GAP policy (GAP ADDENDUM# DA14395762) when I purchased my 2019 Nissan Frontier S from Seven Auto Inv. d/b/a East Valey Nissan. The cost of the policy was $1000 and was included in my total Retail Sales Contract financed through Arizona Federal Credit Union. On November 5, 2022, this vehicle was totaled due to an automobile accident. My insurance company, Progressive, valued the vehicle at $20535.10 and paid that amount to Arizona Federal Credit Union leaving a balance due of $2240.91. I filed a claim with National Adjustment Bureau, Inc.- 800 Yamato Rd Ste 100 Boca Raton, FL 33431 - Claim# 285-11682484 - which is who handles the claims for Nissan Security+Plus GAP. National Adjustment Bureau, Inc. then turned the claim over to NATION MOTOR CLUB, LLC - 5600 Broken Sound Blvd NW, Boca Raton, FL 33487. I was asked to submit several documents which I did in a timely manner and well within the 90 day time limit. They kept stalling and saying they did not receive all of the required paperwork. I have an attorney for the auto accident who did call them on my behalf but not as an attorney against them and that is when they stopped all communications with me, my co-signor and the attorney. They ultimately denied the claim and refused to pay the prorated amount of the contract after I cancelled it. They are now saying the claim was denied due to: "Please refer to the back of your GAP contract under EXCLUSIONS: N. any loss resulting directly or indirectly from any dishonest, fraudulent, criminal, or illegal act or arising from an intentional act committed by You. It is acceptable for us to rely on the Primary Carriers determination that any total loss arose from any criminal or similar circumstances." I HAVE NOT BEEN FOUND GUILTY OF ANY CRIMINAL OR SIMILAR CIRCUMSTANCES! There was no dishonest, fraudulent, criminal, or illegal act or arising from an intentional act committed by me. After doing much research, I have found this company does this all the time and has many complaints against them. Even if they had justification, which they do not, for denying the claim they still should have paid me the prorated cancellation amount of the contract which was cancelled in December 2022. read more

Do not get GAP insurance from this company. Your car will not be paid in full. They have a formula different from others that offer it. Also, customer service sucks. Their approach to talking is that they know everything read more

This is a rip off company do not waste your money ! We had a side wall blow out.Called the claims dept. got a authorization # went to tire store he called the NMC people with the claim # they requested Pictures ,he sent them put new tire on I payed him. sent in the claim, the said we did not get authorization. They play games and hope you get tired first. read more

Do not get gap insurance with the national motor club. they will not pay off your car and will try to take credit for any payments paid out by your personal insurance in their settlement WITH HYUNDAI FINANCE which essentially left an unpaid balance. I have been fighting with this company for a year now. they still will not pay!! what is the point of purchasing this product if they're not going to pay off my totaled vehicle.. the customer service is horrible, they talk over you and instead of admitting my claim with National motor was processed incorrectly they continue to deny the need to pay HYUNDAI FIANCE? I had an unpaid balance of $4100 and the national motor club paid $424.00 wtf I could have paid that myself.. horrible horrible such a nightmare. read more

I called on 7-21 to file a claim seemed to go smoothly. I was supposed to recieve a call from the glass repair co within 1-2 days. A week later, I called back and they told be to call the company directly. They gave me the wrong number for Safelite Auto Glass. When I did finally get a hold of safelite, they did not have my claim. I called NSD back again and they kept telling me they had filed the claim, then disconnected me. Do not buy this warantee upgrade it is a joke. Looking at the other reviews I realize this will probably never be resolved and I will need to pay out of pocket. read more

They would only reimburse me for a re-manufactured wheel (i.e. a repaired previously damaged wheel) Not on your life would I put that on my car. Terrible company, deceptive, definitely not worth the money this policy cost me. Interestingly the car dealership who sold me this policy no longer will sell their coverage. STAY AWAY!!!! read more

They get paid by ripping people off. They prolong the claim by asking for the same documents and declined those documents for no reasoning by saying it's incorrect or they can't read it. They will not pay off the remaining balance of your loan after a total loss as they like to play games. They don't mentioned if your payment is missed by one month they won't pay anything. This is a scam and not a liable gap insurance. Go for authentic Gap insurance not this cheap scam. read more

Update: My first call to this company went in at 7:15am and was told I had a 50 min wait for a tow truck. At 8:43am I received a txt asking if a truck had shown. When I selected no, I had to call in and was promised a tow truck in 20 minutes. I recieved another txt about 10am asking if a truck had shown. Again, no. I called in again and canceled the request. 3 hours left waiting! Thank God I wasn't in a dangerous place on the road. I called the one place I should have started - AAA, they were there in 30 minutes. Called in to have my car towed to the dealership because I hit something in the road and killed the tire. Emergency Roadside Assistance is a joke. It took 26 minutes for the dispatcher to get a tow set up and 2 hours later I'm still waiting. Got a txt message asking if the tow truck showed, 1 for yes, 2 for no. I said no and they sent a message back asking me to call them for further assistance. Now I'm on hold again, 10 minutes currently. Thank god I'm not on the highway. Was going to call AAA who has always been awesome but thought I would give this a try since it was a part of my tire warranty. read more

The worst experience I have ever endured. The company that covers you finds every excuse to hold up the process to pay out their gap coverage. I have provided over 70 pages of documents that they have asked for, however they continue to ask for the same paperwork rewording it to hold up the process. My so called adjuster Elise is terrible never calls me back to give me updates then when it passes 3-5 days she has to get back to me she doesn't get back to me on time. It's amazing you pay for the coverage and when it's time for this insurance company to payout even a small amount they treat you with disrespect. I hope this company closes considering their poor treatment of customers. If I cannot get any results I may have to contact a lawyer as they're finding every excuse not to pay out why a joke. read more

After being stuck for three hours by the side of the road and waiting for this company to answer their emergency roadside number, the police called an independent towing contractor to have my car towed (Someone finally answered the original call and hung up). This company claims that that roadside claim was our second claim (I had to have a second tow to a dealer since the first tow was after dealer hours). This company also claims that the first tow was for more than 25 miles. I had no alternative because the tow company that finally came was the one which the police were able to contact and I had no control over where they came from and the distance the tow truck had to return. The word unethical comes to mind when dealing with this company. read more

On 10/13/2022 I was in need of a tow and contacted my insurance provider that directed me to contact 24-Hour Towing & Roadside Assistance which also known as Nation Motor Club, LLC. I contacted 24-Hour Towing & Roadside Assistance to see about setting up a following morning tow and was told they could start a ticket but would have to call back in the morning of 10/14/2022 to have a driver/truck dispatched, that was fine me. On 10/14/2022 at 7:30 am, I did contact 24-Hour Towing & Roadside Assistance which did inform me that a truck would be dispatched at that time and i will receive a text message with provider information. 10/14/2022 at 9:30 am (3rd call in) after I haven't received any text or call for update from a provider. I was told that there was a provider which accepted the call, but now have no drivers available and that they are still working on finding another provider and would escalate the call.10/14/2022 at 12:30 pm (4th call in) after I haven't received any text or call for update from a provider. Basically, same excuses that they were still working on finding a provider. 10/14/2022 at 2:45 pm (5th call in) after I haven't received any text or call for update from a provider. I was then told their systems was down and that they couldn't pull up my call and at that time I explained how unprofessional they were and respected to speak to a supervisor and was told they would have one call me back, which never happened. 10/14/2022 at 7:35 pm (6th call in) after I haven't received any text or call for update from a provider nor supervisor. And once again told they are still working on the ticket and just hung up. On 10/15/2022 at 10:35 (7th and last call in) after I haven't received any text or call for update from a provider nor supervisor and services not rendered. This company is a straight scam and rip off and doesn't provide services and i have contact my insurance provider which will be doing an investigation as well due to others calls, read more

Being a car dealership we sell all of our tires with the road hazard warranty, Close to a 100k a year in tire sales, the first claim we put in for one of our customers was denied because we took care of the customer 1st and then filed the claim before we had approval so it was denied for that reason, At least we took care of the customer, Any way they can get out of paying a claim they will. I think its time to find another company! read more

I would give this company no stars if I could. I purchased gap Insurance from this company and didn't receive the full pay off remaining on my loan after a total from them. I have left over 10 voice messages, over the course of 2 weeks for the adjuster assigned to my case. I never received a call back. I then got a hold of the team lead Linda, she couldn't solve anything for me and instructed me to contact my insurance company and call her back on her personal ext. I did what she instructed but when I called her back I got no answer for a week and I left voice messages. Then I got a hold of supervisor Allison, she was very rude and cut me off every time I started to talk. So basically they are refusing to pay off the remaining balance. I would highly suggest to NEVER EVER use this company for any services!!! I wish someone would have warned me!!! Terrible customer service , terrible company!!! read more

If you do business with this shady company expect to sue/or goto arbitration with them. It's better to keep your money then buy whatever they are selling. read more

I agree with the reviews posted, don't waste your money.When I called them they didn't answer the phone , bought my own tire replacement which they refused to reimburse. They told me when I called they were open so its on me that they didn't answer their phone. read more

Terrible customer service- the paperwork to get gap insurance paid is ridiculous, and they will find any loophole they can not to hold up their end of a contract. Communication is lacking very much. If I ever needed to find out information or follow up on my claim, I had to call and call. I called to find out status of my claim and was told they already contacted me (which is false) and I was hung up on by a VERY RUDE team leader. I have yet another call in to a supervisor. We will see if they call me back. This has been a HORRIBLE experience. This company is a SCAM! read more

Never ever use them if possible I just paid off the remainder of my loan today. I've never actually talked to anyone who worked there because they never returned my calls at all. I made a claim for total loss they denied it for faulty reasons saying I used it for commercial use lol I drove it to and back home the place they were saying I used it for commercial use so im guessing 100% of America would be denied a claim lol in their eyes I'm going to address my dealer when i go to see them and strongly suggest they find someone else to do gap through. I just spent most of my savings to pay of the car today because I didn't want to deal with them anymore which was money I was going to use for dental care and drywall repairs. read more

Could not give them negative stars. Their GAP coverage does not cover what we were told it would cover. It is useless. What a scam.

They are sorry. I got a Nissan in Charleston, S.C. They offered this company to me selling gap insurance. Got in an accident I was hit by a drunk driver. They wanted me to do all the leg work ie contact everyone and get a copy of the police report to them. All they did was email me and say you need more documents I gave them everything they asked for. After the insurance paid off the car $700 was left but I had Gap so I thought I was covered. They sent me a email saying they were only paying $100 read more

I bought this extended warranty when offered by my car dealership, it sounded good at the time, but when my windshield had a crack they did not respond but in 48 hours. By then, the crack expanded and could not be repaired anymore. I tried to contact them about it, with not much luck. I would not recommend this company to anyone, it was a complete ( and expensive) waste of money:( read more

I attempted to file a claim to get a replacement battery for the keyless remote. Per the Terms and Conditions the insurance covers failure. However, my claim was denied because failure means damaged or lost per Selena in customer service. The coverage is a complete scam! read more

Just like many people, I would love to give Nation Motor Club ZERO STARS, however that is not an option. Over the course of the past four months I have been in a nightmarish battle with them about my gap insurance. The vehicle I had purchased was totaled 8 months to the day from when I bought it. I still had the majority of my loan left to pay. The at fault driver's insurance company only paid about 2/3 of total of the vehicle price, and gap insurance was purchased to cover the remainder should an event such as this occur. Over the course of the past four months I have been hung up on numerous times. I have been treated like I am the scum of the earth because I expect them to do their job. When all is said and done they only covered $454. I am now left without a vehicle and an loan company filing a judgement against me because the situation the world is currently in is making it impossible for me to pay off the remainder of the loan. But why should I have to pay it anyway? Isn't that the whole point of gap insurance to cover the remainder of a loan if a vehicle is totaled? They send me a letter to the wrong address (which I had tried to change with them numerous times to no avail) with a breakdown of bullshit numbers. When I contact them in regards to why they're not covering the remainder they hang up on me again after stating that they would transfer me to someone who could help. When call back and I finally do get to speak to someone they just pass the buck to anyone else they can. And this is just what happened within the past month. Prior to that the adjuster assigned to the claim was terrible to me as well. He never returned phone calls, and when I finally did speak to him he was very cold and unsympathetic. Nation Motor Club is just after your money. They take all they can from whomever they can and leave their clients in terrible situations. read more

I was sold a tire insurance policy from this company through Mercedes. It was not worth it, too many strings attached and you'd be much better off with a tire warranty from the manufacturer. read more

Okay, best thing I did, in spite of this rating, was to purchase wheel/tire coverage on my 2013 Hyundai Elantra GT. The low profile tires have been decimated four times in the potholes that proliferate in Michigan. However, the customer service involved has deteriorated over the life of this warranty. The first episode went off like a charm: called, got approval, got tire and rim fixed, faxed info, got paid FAST! Second episode: handled by the dealer and I have never seen the refund check...just gave up, too. Third episode: dealer brought someone into the dealership (likely because they were struggling to get Nation Motor Club to pay up on the second episode at same time) and the rim was refurbished in shop with no up-front cost to me. Fourth episode: happened on Thanksgiving and NIU intermediary was not open that weekend! I had no choice but to replace the wheel, which had a gaping hole after the pothole, but did not want to take a chance on the recommended rim replacement until I called for pre-approval. Luck of the draw, the tire would seal to the rim. When I called, they told me they would not replace the rim if it took a seal (before they always said they would not replace if it would balance), but I could send photos. Since I'd taken the problem to a service I'd not used before, I did not know for sure if the rim was really bad or not. Therefore, I drove 70 miles to my most trusted service--taken excellent care of my cars for 20+ years--to get a second opinion. They concurred with the first opinion and were willing to contact NIU with their findings. NIU still wants a photo of the rim.....so I have to drive the 2 hours again up to have a photo taken. All the while driving on a rim that has been compromised and needs to be replaced before it fails.....BBBAAAAAAADDDD. read more