I rarely leave negative reviews, but I believe other travelers should know about my experience.
I arrived at The Yard Hostel on July 4 at approximately 2:30 PM. I went to bed around 4:00-5:00 AM and woke up around 10:30 AM. Around 11:30 AM, my body started itching and I noticed multiple bites across my upper body. At first, I assumed they were mosquito bites and continued with my day.
That night, I went to bed around 1:00 AM. At approximately 4:00 AM on July 6, I suddenly woke up because the top of my right foot was extremely itchy. I lifted the sheets and carefully inspected the bed. That's when I found what appeared to be a bed bug. I immediately took photos and recorded a video. I also have photos documenting the bites on my body.
I packed all of my belongings immediately, took a shower, and left the hostel because I had an excursion scheduled that morning. I had barely slept and was exhausted. Later that day, I booked and paid for another hotel because I no longer felt safe returning to The Yard Hostel.
I contacted the hostel immediately and sent them the photos and video. They later informed me that they had inspected the room and hired a pest control company, but claimed they found no evidence of bed bugs.
The hostel told me they would refund only the final night, since I did not return to sleep there. However, I also requested a refund for the previous night, because that was the night when I discovered the bed bug after my sleep had already been disrupted. That request was refused.
To this day, I have received absolutely no refund. After my last messages, the communication stopped and I never received any further response.
This incident resulted in:
* Multiple itchy bites.
* A completely disrupted night's sleep.
* Having to pay for another hotel.
* Stress about potentially bringing bed bugs home to Canada.
* A vacation that was significantly affected.
I have kept all of the evidence, including photos of my bites, a video of the bed bug I found, and my conversations with the hostel.
Based on both the incident itself and the way it was handled afterward, I cannot recommend staying at The Yard Hostel. I sincerely hope no other traveler has to go through what I experienced. read more