I received a $200 gift card from my husband for Mother's Day and called to book the Self-Care…read morePackage, which was advertised at $195 and included a massage and facial. During the scheduling process, I specifically informed the staff that I would be using a gift card and was simply told to bring it with me to my appointment. I visited yesterday, and overall, the experience was very enjoyable. My massage was excellent--Jenni was absolutely wonderful and provided outstanding service. The facial was also relaxing and pleasant, although the facial rooms felt somewhat small and cramped. My concern arose during checkout. Because I was still relaxed and a bit distracted after my services, I didn't immediately realize that my total came to approximately $225 before tips. When I got home, my husband was understandably disappointed that I had to pay out of pocket when the gift card was intended to cover the experience. I called the following day to inquire about the difference and was informed that the Self-Care Package must be paid for in advance in order to receive the package pricing. While I understand policies are important, this requirement was never mentioned when I booked the appointment, despite my specifically requesting the package and informing staff that I would be using a gift card. I also reviewed the website and was unable to find any information indicating that advance payment was required to receive the package rate. From a customer service perspective, this was disappointing. I booked the exact services included in the package and clearly requested that package when scheduling. Had I been informed of the advance payment requirement, I could have addressed it at that time. Instead, I was charged approximately $30 more for the same services. Given the circumstances--and especially after I called to explain that the package was chosen because the gift card amount closely matched the package price--I would have appreciated some flexibility or consideration. While the quality of the services themselves was excellent, clearer communication regarding package requirements would help avoid similar misunderstandings for future customers.

I have Been going here for a year now and do the 60 min monthly massage for $85 . It may seem…read morepricey but definitely worth it . They focus on sports and deep tissue massages . The rooms are clean and relaxing with heated massage tables. The staff is very welcoming and helpful. My go to therapist is Ro he is the best !!!!!

Amanda is absolutely amazing. I for sure will be going back. Best massage I've ever hadread more

Amanda is the best. She has the touch and is an amazing massage therapist and person.read more

She was OK. The first thing that I noticed is that she had a very cold greeting. There was no…read moreconnection during my massage and I've had years of massages -never again.

It was 11:20 AM, my wife's birthday. She had taken the day off to enjoy her massage. Her Boulder…read moreCity friends had raved about this masseuse and she had made the appointment over the phone. Well there was a glitch in scheduling and her appointment was never put in the book She didn't get her massage. But, Gloria more than made up for it with gift certificates for future service. Now, that's how you handle customers!

Boulder City is fortunate to have world class masseuse Sean Cook, whose extraordinary massages I…read morehave been enjoying for 12+ years. Sean gives the most amazing massage I have ever experienced, bar none. In fact you will be hard-pressed to find a spa, resort or luxury hotel offering services even remotely comparable. He is that good, really!! Sean customizes every massage to your body's own personal aches and needs. If you've been painting, raking leaves, weekend warrioring or cupboard cleaning, you only need let him know and he will immediately and efficiently get to work on the root source of every discomfort. Sean is extremely knowledgable in all facets of the musculoskeletal system. He is well versed in therapeutic, deep tissue, Swedish, hot stone, athletic and restorative massage to name a few. Sean skillfully blends his own custom massage oils utilizing high quality, all natural pain relieving, relaxation and muscle stimulation oils. They all smell pretty terrific, too. Sean employs trigger release points, acupressure, lymphatic drainage, cranial massage and more. I have seen him both pre- and post-op following multiple surgeries, and ongoing for myriad athletic pains and general discomforts; he is truly remarkable. In addition to all this greatness, Sean Cook happens to be one of the kindest, most compassionate and intelligent individuals you will ever meet. Whether you're new to massage or a regular, I highly, enthusiastically and thoroughly recommend Sean Cook at Healing Hands Therapeutic Massage.

Best massage therapist I ever had. Her experience and wide range of techniques make her second to…read moreno one.

Pam did a great Thai combo massage for me and feel like million bucks, more so my body moves like a…read more20 year old again! Real pro who walked on my back very carefully while being careful of every step. Absolutely loved my massage for $80.

I had an absolutely terrible experience here and will never be back. I came in experiencing a great…read moredeal of pain and was barely mobile. My girlfriend was kind enough to book and prepay for a 90-minute deep tissue massage for me, and decided to book one for herself at the same time. The first 45 minutes were spot on. The original masseuse found the knots in my back, neck, shoulders, and left hip and went straight to work. But midway through the session, someone else entered the room and took over without warning. First off, her hands were freezing. Second, she was completely worthless--zero pressure, no deep tissue work at all, just loads of oil and light rubbing. She "worked" on my right leg, but did absolutely nothing to address the muscle tension. By the end of the session, I was drenched in oil and literally walking with a limp because my left leg had been properly massaged by the first person, but my right leg received zero actual treatment. To make matters worse, when my girlfriend (who had the same masseuse for her entire session) approached the manager about why my therapist was switched, the manager's excuse was: "Oh, because it was her turn." No apology whatsoever. The manager just casually said, "When he comes back, he can request the full session be with the original masseuse." There will not be a next time. Terrible customer service, zero care for a client in pain, and completely unprofessional management. I would never recommend Thai Spa on Eastern Ave.

She provides a wonderful relaxing massage. Very soothing strokes or really deep advanced…read moreneuromuscular work if you need it. You could find a less expensive massage somewhere but you really do get what you pay for in this industry. She's a top-tier therapist. I highly recommend her.

The best massage I've ever experienced , hands down . I got the energy cleansing massage w/Noel for…read more80 minutes , from the moment you walk in the vibe is very balanced and welcoming . I would definitely recommend this massage to annnnnnnnnyone. 100000/10 please visit !

Amazing experience I had with Paulina. She did my facial and I feel brand new. My 3rd time coming…read morewith Paulina and she exactly knows what my skin needs!

Terese did a wonderful job releasing the tension I had in my shoulders. She is very knowledgeable…read more I really like that you can book an appointment online with her and pay in advance, including the tip. I hope to go back to her soon.

You're amazing! I went to the gym last night. Don't give me the stink eye, but it was shoulder day…read more My shoulders are even! It was a little weak so I took it easy, but once again you're magical. I had forgotten the power & Importance of massage therapy. Jeremy is working on using up all those credits and he will start coming to you too! He was shocked and said " wow, I can see a difference in your shoulders" I've been lop sided for at least 6 months or more! See you next month!

My husband and I have been here twice now for a couple massages. We have had the most wonderful…read moreexperience. Clean quiet atmosphere. The therapist all have been amazing we have done cupping for the first time. It totally helped my husband's upper back pain and my knee pain. Thank you Lotus we will definitely be back.

First and last time here. I wasn't going to write a review, but the audacity of the lady berating…read moreme for my initial tip bothered me enough to write this. First off- I specifically requested for a hard massage both in email and paper form that I filled out while there. The lady that brought me into the massage room wasn't the same lady that massaged me. Since we went over the forms and type of massage. It was a noticeably older, very thin lady, who I had a feeling wasn't going to be able to massage me hard enough. Sure enough, it wasn't. And definitely not even licensed quality in massage techniques, by what I got. Which was at most a 5 pressure out of 10. I request 8-10. Massage was mainly pressing and wiping. She asked once if I was ok, and I replied "Yes, and can you massage harder, if possible please". Knowing she was older and tried her best, I remained polite the entire massage. Even though she never asked me again, Secondly- Since the place is next to an animal grooming business. I kept hearing dogs barking, echoing through-out the massage. First time I ever experienced this in the US, in my 30+ years. There are sound proofing you can invest in to mitigate this, in a business setting. My masseuse apologized for the noise during my massage. And lastly- As stated earlier, the audacity of the initial Middle aged woman, who processed me in and out on payment. They both were nice to me, but the minute I said the tip amount which was $10 out of an $80 total, she gasped in negative disbelief out loud, in front of my masseuse. And scowled "20% of 80 is $16". I played it off to my math error, and gave her the 20% as to not have my masseuse feel bad. But that was a very unprofessional and entitled transaction, given my already negative experience. Would anyone else have tipped 20% given this experience? I went home having to lacrosse ball my own back to get the knots out after paying $100. Again, to be nice, I wasn't going to write this review. But now I feel it is justified given that type of treatment. I won't even bother trying this place with a difference masseuse now, and I should have known by all the available slots open during that day, that the quality of the massage would be questionable.