I came here for outpatient physical therapy and am very pleased with my care. From Kim…read more(receptionist), Daren (head therapist), Summer (my personal therapist), and all of the other workers, I was treated with patience and respect. The place is spotless and smells clean, but not like a hospital. The equipment is all in good condition, gently worn and comfortable. The personal, hands on care is exactly what I needed after surgery. Physical therapy can be scary, but I'm so glad this place is here. I know if I ever have to return, I will receive excellent care.

I've had a great experience at Iredell Rehab at Mooresville. My therapist, Darren Smith, provided…read morepersonal service that went well beyond that which I have experienced at other facilities. He was more than happy to discuss other health and wellness subjects beyond the knee replacement therapy I was receiving. The Mooresville facility is spacious and new and has a relaxed, welcoming atmosphere due to the staff. I highly recommend Iredell Rehab at Mooresville.

Amy Steinhoff is wonderful!! She is a great occupational therapist, she knows every thing that you…read moremay need or want to know.

Amy is a great OT. She is so educational when it comes to hands. She helped me so much.read more

When my physical therapy plan fell through due to insurance issues, they were able to fit me in…read morequickly for knee replacement recovery. The receptionists were very friendly, I was always able to schedule my appointments at a time that worked for me, and the rehab therapists were wonderful. I had some catching up to do but they helped me to actually exceed my flexibility goal by 5 degrees.

Such a genuine, caring group on staff! Highly recommend Carolina Rehab for all your physical…read moretherapy needs.

My experience with Saylor Physical Therapy has been extremely troubling, and I want others to be…read moreaware of what happened. The clinic collected $420 in copays from me for six visits that were denied by my health insurance because Saylor did not obtain the required preauthorization. BCBS explained that when a denial is caused by a provider's administrative error, the patient is not responsible for any charges or copays. My Explanation of Benefits statements confirm that I am responsible for $0 for these visits. Despite this, the clinic kept the money. I spoke with their office manager and explained the situation. She refused to refund the copays because she was adamant the clinic would be paid for those visits. I explained that even though BCBS refused to pay, they would still receive payment from Geico for those visits since it was a personal injury claim. She still refused to refund the copays but said they would be refunded if they received payment from insurance. Later, Saylor Physical Therapy accepted payment in full from Geico for all six denied visits and still did not return my money. They have ignored every voicemail and email I've sent since then. There was also a seventh visit where they took my $70 copay, received payment from BCBS, and then accepted another payment in full from Geico for the same date of service. According to the information I received, they told Geico the visit had not been paid, even though BCBS had already paid the claim months earlier. They kept all three payments. This does not feel like a simple oversight -- it reflects a pattern of billing behavior that no patient should have to deal with. In total, Saylor Physical Therapy owes me $490 that I believe should be refunded, and they have refused to communicate or correct the issue. I have been left with no choice but to turn to the NC Department of Insurance and the NC Attorney General for assistance. Based on my experience, I cannot recommend this clinic to anyone seeking honest or professional treatment.

After going to Saylor PT off and on for 11 years, I received a $60.00 no show bill for an…read moreappointment I had cancellled. The bill came 6 months after the alleged missed appointment. I was out of state when they say I missed the appointment. They say I have no alternative but to pay the bill and there is no one higher than the secretary that I can speak with. This is garbage but I'll keep fighting.