They really helped me work on my knee issues so that I can get back on the trails. The staff was…read morenice and helpful and even when I was assigned a different PT they knew what I needed.

Eastside goes through PT people quickly, making the quality of care inconsistent. After going…read morethrough the initial evaluation, I was handed off to a college graduate to provide PT treatment. The PT lead then left, and I had to start over. Eastside then billed me again for a new assessment, which insurance declined. After attempting to resolve this, they insisted I pay or they submit to collections. I'm now disputing collection agencies. Avoid them at all costs. They can't keep their people and they just run the numbers through insurance and collections

Very happy so far with my experience at PT solutions. I went when it was a different facility, and…read morethey're doing just as good a job with the new name. Bethany is very experienced and has excellent advice and tricks for me for my physical therapy for my sore hips. Even after a week I feel like I'm making progress.

PT Solutions - Northgate. -1. Customer Service…read more -1. Terms of Use. -1. Management. +1. Scheduling & Local Staff +1. Ambience. Background. Earlier this year, I scheduled an appointment with the intent of recovering from an injury. On several occasions, I would call and confirm logistics like cost of care, availability, and other key information. Arriving well before the start of my appointment, I reviewed the paperwork and provided all requested information where it was relevant. However, upon reviewing the documentation, there was a concern about the terms of use, so I requested a copy of the T.O.U. Upon reviewing the TOU, I disputed a line-item and asked for an exception. The administrator didn't know what to do since I refused to sign. Complicating things, the physical trainer refused to provide any assistance because I had failed to sign the paperwork. After this, having already paid the evaluation fee, I requested a refund back to my credit card and was told this would be processed. I was also provided a business card associated with the manager. Returning home, I emailed the manager, who asked me to call a toll-free number. Calling the toll-free number redirects to an anonymous voicemail service. I left a message and a callback number. Speaking with someone about my experience, they indicated they could provide me a waiver after I filled out and consented to the terms of use. I countered by asking for a waiver upfront and the permission to strike the line-item from the agreement. Eventually, we resolved this issue, but there was the outstanding refund, which had not been processed. Truly after waiting a week, I contacted my bank and disputed the charge. As of today, the charge is still in progress, no doubt waiting for PT Solutions to confirm the dispute is correct. After contacting PT Solutions they stated it was against THEIR policy to refund back to the credit card. Instead, they would mail me a check. That's right. A credit card transaction isn't refunded back to the card. Instead, they require you to cash a check. Having spoken to both someone in their customer service department and someone in accounting, I have learned the following all without having received any care. 1. PT Solutions' local office isn't empowered to immediately resolved disputes. 2. PT Solutions' accounting department doesn't have your interests at heart, given they insist on sending a paper check instead of refunding the amount, if it was charged to a card. 3. PT Solutions sees you as a product and not a person. That is clear, after I saw a line-item in their terms of use which asked for permission to solicit you on their behalf for donations. Note, it requires providing your phone number to a third-party not employed or owned by PT Solutions. Overall thoughts. I cannot stress that I received no care from the physical trainers or certified assistants. My experience is purely based on what I went through before seeing anyone. I would advise you go elsewhere if you care about immediate dispute resolution and refunds. As always, your individual experiences will vary.

I've been seeing Lucas Frangos at PT Solutions for a month. I came with knee problems. Lucas is…read moreextremely knowledgeable, patient and friendly. He's already helped me so much in such a short time. I highly recommend him.

Everyone at Northgate Physical Therapy is friendly and very professional. Skyler was great helping…read moreme get back into shape after hip replacement. His exercises got the results I wanted and he gave me things to work on after therapy ended so I could continue being successful on my recovery.

Working with Beth is wonderful! I used her services in a group setting and gained a lot of…read morepersonal fulfillment from the experience. She set the stage to help guide the story sharing and put me at ease which helped draw out my personal story. It was very fulfilling to share in that way and to have a nice book made that captured those special memories. What she offers is unique and priceless. I hope many more will visit her for a personal book!

From the owner: Capture your stories in a thin, easy-to-read book.read more

The neuro I saw (3-4x) was more focused on suggested weight loss than anything else, including…read moredisease progression. That forced topic overtook every appointment and I did not appreciate it. The nursing staff, however, was very kind and helpful.

Dr. Gary Stobbe is a wonderful physician. He specializes in Multiple Sclerosis and TBI.read more

I actually wrote to the company to let them know how happy we were with the help we got from a…read moreHeartland Home Health Care nurse recently. My husband had open-heart surgery in January at the University of Washington Medical Center and due to a diabetes-related wound complication, was admitted to the hospital for a second stay for initiation of wound-vac therapy. They sent us home with home-health nursing arrangements for changing the dressings. The hospital staff did not consult us about our preferences and made these arrangements for us, presenting them as the only option. Honestly, I was very concerned about what felt like a real violation of our privacy, and I did not want to have a nurse in our home. However, there really was no way to make the timing work and to secure arrangements in a wound-care clinic, so we reluctantly agreed to go along with the plan. Mary Bakker showed up at our house on Sunday and quickly changed my mind. She was professional, kind, and respectful. I did not feel uncomfortable at all about having her in our house. She was careful about doing the admission, medical plan, and medication-tracking paperwork accurately and explained things to me clearly (John was not interested in the paperwork, and she didn't force him to participate). Before beginning the treatment, Mary talked to John and I, listened carefully to our concerns, and wanted to know exactly what had and had not been working with the previous wound-vac dressings that he'd had. John had had a terrible experience with the first wound-vac dressing change in the hospital (the nurse refused to give him pain medication as ordered and it was very traumatic), and she was sympathetic and reassured John before she started. She also gave him a lot of autonomy in the process; he was able to remove the old dressing himself, which was the part that the hospital nurse had done in such a painful way. That was very helpful! She did a brilliant job changing the wound-vac dressing; it didn't leak as some of the previous ones in the hospital had, and it was also more comfortable than many of them. She shared information about the wound, what to expect as it healed, and when we would know we were done with the wound-vac unit, information we'd tried to get from hospital staff but never managed to learn from them (and we got the sense that many of them didn't know). The only feedback I'd give Heartland about how to improve is to provide their nurses with better gloves; the cheap vinyl ones that Mary had stuck to the dressing; the nitrile ones that the hospital had given me were much better. Better gloves are a tiny investment that would help the nurses perform better for their patients. Because John wanted to go back to work, we ended up getting the rest of the wound-vac dressing changes done at the UWMC wound clinic. This was in no way a reflection of the services we got from Heartland. We were both pleasantly surprised and if one of us ever needs home health care in the future, I will be a lot less concerned about it than I was this time.

This is now twice that Heartland has worked with me after a Total Knee Replacement…read more The first time was in March of 2010 and now with the replacement I had done on 12/21/11. I have not had an easy ride with the last replacement (thank god we only have two knees). Sick in the hospital, 2 units of blood, lots of pain and sent home over a long holiday weekend without complete pain control. I was a basket case and I live alone. If it had not been for Heartland, (Ronnie and Stacey) I think that I would have ended up back at ER and back in the hospital. Their great support and care have kept my sprits up and help give me the support to work on the painful recovery from my second not so fun total knee replacement. So glad that Heartland has been there again for me during my recovery. They get top ratings in my book. Suzy