We went there for SHRINE appointment. The lady took our appointment was very nice and very helpful…read more We got all the information we need for our retirement insurance choices. Hope they continue to offer the service without getting cut by the latest WH administration. The services are vital for the seniors

There customer service was get i was unprepared and not ready but they treated me like a human…read morebeing and not a sloppy unprepared person i respect that greatly they tried everything they could to help and because they helped me when I just didn't have the mental capacity to now im looking forward to our appointment haven't had treatment like that in awhile

It's been almost 3 months since my dear friend passed away at Sawtelle and the care he received…read morestill disturbs me. I live out of state and came up to Massachusetts for two days to be with my friend. During my time visiting I notice that staff wasn't attentive as they claimed to be. Basic end of life care is such a sensitive time and if you are a patient there with no family, it's a very lonely place. I needed to track down staff several times asking for the basics. Water, coffee, soup, straw, mouth swabs, how about shaving my friend, change of a diaper. I had the time to sit with my friend, the staff did not. Two days after I returned home I received a call at 11:09am from Christa H. at the Sawtelle Hospice House informing me that my friend had passed away. When I ask Christina what was the time of my friends passing she replied, "about 20 minutes ago and I was with him". As comforting as it may sound, it was a blatant lie. When I received the official death certificate from the town of Reading, the MD who came into Sawtelle that morning documented and pronounced my friends passing at 6:00am that morning. My two stars go to the 2 social workers that were compassionate and professional. Linda B. RN and former hospice nurse.

Specifically Tyler (female) LPN being the only nurse on duty and in the building was horridly rude…read moreand refused my access to say goodbye to my aunt. I spoke with this nurse who not only broke HIPAA but when I specifically asked her whether it would be a good time to visit my aunt, she advised that I would be welcome to come visit at any time during the facility visiting hours. Upon arrival, I was accosted by this LPN and told that she had "already had to make her family leave" as my dying aunt was growing increasingly agitated because Tyler, LPN "can't be expected to keep up with all these med passes while family is in the way so now I'm playing catch up." My lovely and adored aunt passed away early the following morning and I was never allowed to relay my father's message to her before she was gone exclusively due to this LPN's "authority" in which she would not "permit" me "access to (HER) patient". This human who made ethical promise to "do no harm" did at least express that she found it "very unfortunate" that I had made the 2 hour trip (after speaking with her on the phone TWICE mind you) "for nothing". I have not yet filed a formal complaint with the agency that employs Tyler as we are still in mourning but, being a nurse myself with 10+ years of hospice experience specifically, I do intend to make the MA Board of Nursing aware of this individual's deplorable behavior in addition to holding the agency accountable for allowing a nurse holding a license that restricts her scope of lawful practice from providing imperative and ethical intervention implicitly resulting in inhumane practice supported by the agency during times when holistic and evidence based patient and their family's care and comfort are paramount in their most vulnerable and precious last days of life.

I am an Attorney and most of my practice is dealing with the elderly. I benefit by their wisdom,…read morebut I am troubled by what I see in their inherent weaknesses of old age ( mental, physical, etc..) and what uncaring or even worse, unscrupulous people/companies can do under the disguise of elder services. There is only one company that has not only my loyalty, but my full faith and confidence when dealing with, helping, trusting, caring for and even loving old people with dignity and respect..... and that's Joanne MacInnis and her crew at Aberdeen. Take a bow team, this is my review .....

I am so grateful for Aberdeen's diligent and thorough care for my 96-year-old cousin, especially…read moreduring a health crisis over this past weekend. Ordinarily an Aberdeen caregiver is scheduled to be with my cousin just a few mornings per week, and there was no one on duty last Friday when some visiting neighbors became concerned that she was unwell and phoned Aberdeen for help. The Aberdeen Case Manager, Diana Shepherd, promptly rushed over to my cousin's house to check and take care of her. Diana then stayed with my cousin until she could arrange for Aberdeen caregivers to stay with her 24/7 until the health crisis passed. I appreciate that it was not easy to find caregivers on such short notice, and am grateful to those kind caregivers who rearranged their schedules during this busy holiday season just to be with my cousin. I live four hours away, so having this dedicated team in place means the world to me, and gives me great peace of mind. I cannot say enough good things about Aberdeen, and Diana and her wonderful caregivers!

I was so fortunate to stumble across Home Sweet Home Care Solutions. After having surgery I really…read moreneeded some help and Helena was the best. She came a few times a week and helped with meal preparation, food shopping, laundry and other daily household needs. She was a joy to have around and I looked forward to her visits. Having her come brightened my day and eased my family's concerns while I recuperated. It was definitely one of the best decisions I made.

From the owner: Personalized fully Insured & Bonded Non -medical Home Care Company…read more Specializing in providing a full range of in home support services to enable our clients to remain safe while receiving high quality care in their own home. Services include Homemaking , Meal Prep , shopping , errands , transportation to appointments, advocacy case management , medication reminders , assistance with bathing / dressing , assistance with activities of daily living. Experienced in the care of Moms & new babies , post operative care , senior care , hospice care , Alzheimer's, Dementia .

I had back surgery 4 months ago. After 10 weeks my doctor prescribed physical therapy and I went to…read morea practitioner close by but got no relief so after 3 week it was decided I should try someone new. It was then that I found Specialized Physical Therapy. What a difference! Amy is wonderful. She is very knowledgable and really listens to you. Her approach to my problem was spot on. She regularly fine tunes my at home exercise program and my in house sessions for best results. After 6 visits I started to get some relief from my post surgery pain and I progressed pretty steadily after that. I am very happy with the results. Amy's one-on-one hands-on approach really worked for me. I know she cared about my recovery and tailored my sessions for the best results. I highly recommend Amy at Specialized Physical Therapy.

Fantastic personalized PT. I had rotator cuff surgery in December 2016 and they guided and coached…read moreme through every step of my recovery. I hope I never need surgery again but if I do, this is my go-to place.

Very unprofessional I was hired and left to wonder when I'd receive a client ,instead of Calling me…read moreas a Professional business does. I was told clients passed understandable but then was proceeded to be told the hours available were given to existing Caregivers? ... on that Note I recommend do not try to work here who knows if their paychecks are even on time. Very Rude Caroline...... I would put 0star but I have to rate or it would not go through...StayBlessed A week later she had never called to tell me not only did she hire me but their was no job to hire me for as I was waiting to start work.

When my 96 year old Mother suddenly required hands-on-care during the middle of the Covid 19…read morepandemic, I was at a loss. Thankfully, my daughters knew Caroline H. who works for this agency. After a short hospital stay which disrupted both her diet and memory, Mom needed hands-on help until a room was available in assisted living. It was such a blessing to have Emily G. and Julie R. as the aides Caroline assigned. They pureed her meals, reminded her to take medications, provided mental stimulation and even some physical exercise. One or the other of the aides was in her apartment 7 hours a day 7 days a week for 10 weeks. the care they provided was in every way exceptional and the genuine respect they showed was wonderful since she had already lost so much. And finally, the fact that my previously independent Mom looked forward each day to simply having them arrive is in the end the best testimonial of all. If I ever needed private care again I would look no further than this wonderful agency. Ruth C.

This company dropped me without explanation and without a plan suddenly. I wouldn't want that to…read morehappen to anyone else's loved one. The nurses seem to have trouble understanding what "fragrance free" is and it took 4mo for them to send out a nurse to assist with my Rx and cathetering (extremely dangerous). My PT was okay but didn't respond when I got a call they were dropping me so I didn't know if she was continuing services or if it was just the nurse. These people make up rules as they go. I wouldn't trust them with a loved one.

We chose All Care after my 93-year-old mother, who has Alzheimer's, broke her hip. I should have…read moretrusted my instincts and walked away after the first few phone calls. Unfortunately, the company I originally preferred wasn't available right away, so I proceeded with All Care. From the director of the VNA side on down, the staff was consistently rude and dismissive. They made me feel as though I wasn't making the right decisions for my mother's care, even though I was advocating for what she truly needed. That should have been my red flag--especially considering that hiring them was part of the decision they were judging. In terms of care, the physical therapist spent less than two hours with my mother over a two-week period. There was no clear communication, no care plan shared with the facility where my mother lives, and no follow-up. They essentially gave up on her, implying she was bedbound, and then discharged her without notifying the staff--leaving them completely unprepared and without direction. Thankfully, I've since hired the original company I wanted. After just one hour with my mother, she was up and sitting in a chair. That speaks volumes about what's possible with the right care and compassion. If you have a loved one with Alzheimer's who needs post-surgical physical therapy, I strongly advise you to look elsewhere. This was a deeply disappointing and frustrating experience that could have had serious consequences.

FirstLight was a life saver for me! I found them by accident while scrolling on FaceBook on a…read moreparticularly hard caregiving day. At my wit's end, their appeal to caring for the caregiver immediately caught my attention! I filled out the questionnaire and got a quick response from the owner who completely understood my circumstance and knew he could help. And that's just what happened. Within days, FirstLight had identified someone who might be a good fit and she was. Then the pandemic hit and having someone to watch my loved one when I couldn't was invaluable. Unfortunately, that person changed careers and it did take some time to find another good fit, but that new fit was extraordinary. All through the months I worked with FirstLight, they were accessible by phone and definitely on the job in terms of questions or concerns. They are a small agency, which I like, but it can take a bit to find just the right person and for them to be available to a new client. Communication between the alternate caregiver, who was experienced in elder care and familiar with hospice, was direct and consistent. Both Admin and Ownership were always on the other end of the phone. It was a pleasure to find FirstLight, even so late in our journey but they made the final few months easier. Highly recommended!

We have had two short experiences with FirstLight this year, in February and in October/November of…read more2020. Director Girish Lahoty personally handled the application for help for my elderly parents. I am extremely impressed with the kind and professional interaction with my parents who were resistant to support . I also was extremely happy with the quality of the help provided, provided even in these COVID-19 times. Our experience couldn't have been better, and if we need FirstLight again we won't hesitate to apply. I have a masters in nursing and find the FirstLight company to be top notch. Susanna P. RN MSN