I'm surprised to see a negative review for Pacifica and even more surprised by the context, which…read moreis the complete opposite of everything I've experienced in over 3 years of care with this team. They are ALWAYS available, whether by phone, video call, or in-person visits. I have seen all of the providers and can't say enough good things about each of them. The office staff has been fantastic - all calls and questions are answered, and the follow-up is thorough. I love the addition of dogs in the office - what a perfect buffer to an otherwise potentially anxiety-inducing experience. This is a very personal experience, unlike any other I have had in the past. I cannot recommend this practice enough - if you are lucky enough to grab a spot!

I loved my doctor and her starting this business several years ago. I supported her when she…read morestarted out moving from the doctors clinic to what seemed like an amazing new clinic. She told me she shouldn't tell me about it but she basically stole me from normal healthcare. I liked her. She was smart and capable. The sad news is every time i went to the new clinic and I arrived for an appointment it was new staff. They were always rude. This should've been a red flag since I had appointments 5 times or more a year. I was told when the clinic started there would be video calls and care from afar and paying this monthly fee on top of the doctor visit fee would be worth it. Unfortunately it never was. Only during Covid did the video calls happen and half the time the Dr never showed for the appointment. I did appreciate that before they expanded my needs were met when my Dr was out of the office. Fast forward to POST COVID. More new staff and a new office on Bainbridge. You'd think quality of care was going to be better...wrong. More new front office staff. Staff that hung up on me after I heard champagne pop and laughing in the background. I questioned them on if they were having a party. They hung up on me. I was in a medical emergency and got hung up on. And I pay a monthly fee to ensure said care. I barely heard from my doctor since post Covid. The staff is rude and unhelpful. They cancelled my appointment 3 times and I received a letter stating my doctor was terminating our medical relationship. I'm fine with this as I've had to take entire days off to make their appointments to then just have them cancelled. They have dogs in the office and at first I thought oh good I can take my dog to my appointment to have the doctors dog try to attack my dog. Bottom line is dogs in a medical environment isn't okay. I wish it was. But it's not. Yet the dog is still there. It's sad to see a good physician become what they are now. Staff won't support as promised, appointments cancelled last minute and with 5 other doctors I was hung up on when I had a medical emergency. We'll see if they stop my charges of the "monthly fee" to get no care on 1/1. I hate having to fight for good care. I liked my doctor. But her staff.... And the inability to take care of someone seems a high price to pay without actual care.

This is an average of several items…read more - The staff was very welcoming and friendly - 5 stars - The check-in process was done primarily on my phone - 4 stars - There were LGBTQ+ items noticeable throughout the practice, which made me feel welcomed - 5 stars - My actual diagnosis was too conservative (go home, rest, drink fluids). I ended up back at my regular doctor a few days later with pneumonia. I can't help but wonder if Indigo had prescribed antibiotics, would I have been spared the pneumonia and more days of feeling dreadful? - 1 star

On Saturday, 25 Apr 2026, I walked Poulsbo Indigo Urgent Care and was informed about a long wait…read more They offered me an appointment as an alternative to sitting in the waiting room for four hours. I accepted and came back 15 min early to fill-in my paperwork. The appointment started on-time. The receptionist, nurse, and nurse practitioner were all friendly and helpful. The facility seems first class. I am fully satisfied with the quality of care. I especially appreciate the nurse practitioner taking her time with me with no rushing. All of my questions were answered. When I left, I had a visit summary and list of medications in-hand. I drove straight to Walmart and picked up my prescription. Indigo contacted Rayus on Bond Rd. who called me to set up an appointment for an X-ray. Several hours after the X-ray, a nurse from Indigo called me to discuss the results of my X-ray and answer questions. Same day feedback was a nice surprise.

Easy access and parking. Wait times are not terribly long. Have just been frustrated with their…read morenew technology portal. It's made it so the doctor was not receiving messages to communicate with me about some urgent health issues. That glitch messed up a whole lot of things on my end. It's all up and running and working now, but it was not a fun moment to go through when they were doing that transition. Otherwise just like typical clinics, the place is clean. Sometimes busy sometimes not. They are fairly efficient at getting people checked in for their appointments.

I have been going there for over 20 years. I have seen several doctors there and all have been…read moregreat.

I have been going for so long I can't remember when. NOT once did I feel insignificant or not…read moreheard. Was the process long and tidiest? Yes, and I would do it all over again. Thank you Jaide, Susan, Austin, Kurt, the whole gang, and especially Anna. You improved my life and for that I am forever grateful.

I came to Washington from another state. I was very well managed in my care and my therapy. Facing…read moremy life very well. I didn't know the location well. New to the state. This medical provider changed too many medications unnecessarily. At one time. Convinced me and my spouse to take tests that were not necessary just costly. I have great Dr's and therapists, now. This was a rough patch that could have been avoided by not seeking care here. Beware.