We were taking our passport photos here at Mail Stop in Snell ave. The owner was very nice to us,…read morerecommended us for wearing right clothes to get the best quality of photo. Plus offered us Free complimentary Digital Photo for sr citizen discounts.

My go to place for copying, scanning, notarizing and shipping documents and other items. Very…read moreprofessional, kind and patient service! Sometimes I have complicated documents (I am a lawyer) and the owner is so very patient. This is a perfect hub for all your workplace and person business needs. Cards, envelopes, fed Ex, DHL, USPO, tape, boxes, mailboxes, etc! Perfection!!!

The owner Bikram was amazing! He spent a lot of time to help us print two menus on the same sheet…read moreof paper so that we wouldn't need to pay double. He is very kind and accommodating! Definitely recommend him for printing services!

I love how convenient this neighborhood mail center is! It changed ownership sometime ago, and…read morewhile I still miss the original, friendly staff, the new team is nice. The service can occasionally vary, but overall, it's a great local spot!

Had 2 services: notary and fingerscan.The owner was nice and efficient. What else can we ask for…read more Also there's plenty of parking on the location.

Great service. Safe to send my mails here. I like to send my mails and get all the necessary admin…read morestuff done here.

My review is going to start by saying thank you Harry! And 5 stars for his service!…read more I was in a bit of a bind with an upcoming work trip in the next 2 months, my passport had just expired and I had recently just got married and was in the process of a last name change for all my documents. I took a look online for process and to no surprise as all other government offices, appointments were months out. I did a quick google search for non appointment options and found Eastridge Post Office welcomed non appointments. I waited about (2) hours in line as there were a mixture of appointments and non appointments. Once I was up, the process was seamless and Harry was professional and delightful to speak with. He answered all my questions in some of the areas I left blank on the application and he worked as quick as he could to get everyone taken care of. Definitely an efficient multitasker. Anyone coming here to get help with processing your passport, I'd say downloading or filling out the application ahead of time helps with the process and bring your photos and all supporting documents to make it quick and easy.

My husband and I came in for a passport. First off, I was able to get an appointment in only 5…read moredays. Everything went very smoothly. Carmella the postal worker was great, and made our day. She gave good advice and was patient even when I was having an issue (because I had made a mistake on the spelling of my middle name on my DL). She was friendly as well as funny. It made the chore enjoyable. It's next to JC Penny's. Parking was close, and lots of spots open (unlike when I've gone to the Oakridge Mall.)

I would give 0 stars if I could. I visited this UPS Store on…read more10/6 around 6 PM and witnessed incredibly unprofessional behavior from the two women working there. They refused to release a package to a customer because the name on the shipment didn't match the customer's ID exactly -- it was addressed to a nickname. While I understand policies are in place for security reasons, the way they handled the situation was unacceptable from the start. Rather than calmly explaining the policy, both employees spoke with immediate attitude, saying "We're not releasing anything if the name doesn't match." When the customer tried to explain, they responded with sarcastic remarks, refused to help further, and told her to "come back tomorrow at 8 AM" to speak with someone else. Only after repeated requests did they reluctantly attempt a call to the employee who had confirmed the package's arrival -- but even that was done with visible annoyance. When the customer asked for UPS's number to file a complaint, one employee told her to "Google it," while the other finally gave in and provided the number -- making sure it wasn't their store number. After the customer left, both employees continued speaking negatively about her in front of others in the store, saying they "would've given it to her if she didn't have an attitude" -- completely ignoring the fact that their tone started the entire conflict. To be clear: this wasn't my package or issue, but witnessing this level of disrespect toward a customer was disturbing. The situation could've been handled professionally and respectfully -- instead, it was made worse by rude, dismissive behavior.

Untrained staff so I had to wait a long time. I always have to wait a long time here as they are…read moreunderstaffed and undertrained. Just use fedex. More professional.

Date: Saturday, October 19th, 2024 Time: around 1:30pm…read moreWhat: Amazon Return I had ordered something via Amazon that did not fit, so I was doing a return here at UPS. It's the closest free location to the hubby's house in SJ. When I got here, there was one person ahead of me. While waiting, I noticed a sign that said they started charging to pack up returns for Amazon, Temu, Shein, etc, in mid Sept. I was afraid they were going to charge me for dropping off my item. It was still in it's original box and unused. Luckily, they just scanned my QR code, took the item, and I was on my way. I talked to the hubs later about this and he said some things need to be boxed before dropping off at UPS. At least for Amazon. He was returning some faucets we bought a while back and when he tried to drop them off, they told him the items needed to be boxed up. (They were all in their original boxes.) He ended up leaving, boxing them up, and then coming back to drop them off. Later, he realized Amazon had stated they needed to be boxed before being dropped off, so make sure to read the terms and conditions for the return. Their return policy isn't as lax as it used to be. Convenient for Amazon returns if in the Evergreen area. REVIEW #3594

Rude customer service and pressure customers to buy their shipping materials. Giving false…read moreinformation such as you can't ship in that box etc Stay away!

Excellent customer service, so easy and not too busy. I've gone here so many times to drop off…read moreNespresso recycling bags and send packages.

I never due reviews but the customer service that Alex was able to provide was very helpful as I…read moredon't deal with shipping much. He needs a raise!

Great service located in south San Jose! Plenty of parking and quick, efficient, and attentive…read morecustomer service. We were walking in the plaza and I noticed that they had scanning service for documents. It was a Saturday afternoon around 1:30 pm and we were the only customers there. The associate was super friendly and explain what other services they offered at this location.

This store helped me with my early morning urgent printing needs, i was in a hurry that day and the…read moreservice was fast.