TL;DR - If you want to avoid stress & headaches - I would stay away from this shady business…read more Especially if you are a car care nut and want only the best for your baby. Their slogan is, "Relax, We'll take it from here." They don't let you relax and they make you take all the stress with you from there. My story: They scheduled an appointment for 2 weeks, accepted my car, had me sign papers to begin repair work, knowingly let me take out a rental, and then 2 days later called to say they would not be working on my vehicle - with no explanation given. Honda and Acura Owners: If you have a Honda or Acura and thought they would be good to work with - check again to see if they have updated Honda and Acura Certified Collision credentials - they don't. Do your due diligence and read all of the negative reviews (click negative near reviews). I am by far not the only unsatisfied customer. More details: 1. This review could have been 4 or 5-stars. I was decently satisfied the first time I visited - body work was okay (some issues with gaps), paint was well done (except for swirl marks) and customer service was decent. 2. I thought I finally found a decent repair shop in the Valley. I was going to be a repeat customer - something I thought they would value. I scheduled an appointment - waited 2 weeks and dropped off my vehicle. I provided a list of requests (attached an image to this review) which I felt was not demanding, and then left to get a rental car. 3. 2 days after dropping off my car, Arlene (an estimator) very rudely and unprofessionally calls to say that the OEM parts I requested are on backorder for MONTHS for another Honda vehicle and that it would be the same situation for my car. However, she did not bother to check on the specific parts for my car herself. Just wanting this repair to be completed, I did my best to find out. I called their distributor - Clark Knapp Honda - who said the wait for the parts needed for my vehicle would be 2 business DAYS max. 4. I called her and told her this to which she had no comment. Then she tells me that Progressive has been taking MONTHS to approve estimate supplement requests. Not trusting her, I called Progressive who transferred me to the RGV's local estimator. He said the delay was only 1 WEEK and that he contacted CarStar a day ago and was never told my vehicle was even there. 5. I contact Arlene again. She says that Mark Patterson (apparently some CarStar big shot) said they would not be repairing my vehicle with no other explanation. I then attempted to get ahold of Mark because I do not understand why they are giving me the run around and treating me so poorly. It has been almost a day - I know he will not reach out to explain why. 6. Tired of these antics, I decided to get my baby away from their slimy hands. If they are this shady towards me before beginning work, I can only imagine how they would treat my vehicle. Luckily, I found another body shop who has shown me respect, is actually on the Honda and Acura Certified Collision website and values all of their customers - even people who were initially unhappy updated their reviews with what the business did to remedy their situations. To say the least, this situation has been so unnecessarily stressful. I am so busy with my job and they seemed to just love giving me a hard time and wasting it while they were at it. The only logical explanation I can think of for this is greed. They want money. My car's $2000 repair was not cutting it for them. I understand this to an extent - but they should not make a customer suffer, wait for an appointment and accept their car for repairs if they are not happy with the money they'll receive. They should reject that customer and not waste said customer's time. I will say Cassandra & my car's inspector were great. Keep it up! However, Mark and Arlene had plenty of chances to apologize or figure out another way to get my car repaired. And yet both of them did nothing.

I had my Audi A4 repaired with Carstar back in February due to getting t-boned. It all started…read moreokay. The girls at the front desk are very friendly and nice. They have great customer service skills. Each time I called to get an update on my car I was told it was "being worked on". So, I show up one day unannounced at about 3:45p and ask to see my Audi and its "progress". Well, no progress, surprise, surprise! My car was dismantled, obviously dirty, no door panels, passenger doors wide open with the front passenger seat very dirty; I should have taken pictures of it. I asked where the progress they spoke of was, and I was told the guy working on my car was going to start on it in a few minutes. It was 3:45p, and he was JUST about to get started on my car. At 3:45p!!! My car had been sitting there ALL day long not getting worked on but each time I called to ask for an update, I was told my car was "being worked on". Each time, I'm sure I was being lied to by this guy, and I can't even remember his name. I showed up unannounced twice and found my Audi in the same condition; not being worked on and being told it was going to get worked on. Who starts working on a car at 3:45-4p when you close at 5:30p?! Then I started getting emails saying my car was going to be ready on said date. I would then call to follow up only to be told, again, it was "still being worked on". That went on for about 2 weeks. Their excuse was the doors to an Audi are not the easiest to put back on. Of course, I call Audi and speak to the people I know there, and they all tell me the doors take 1 day to put back on, 2 days max if the doors don't align, but this "we're still working on it" had already gone on for about 2 weeks. It doesn't take 2 weeks to get doors put back on any car! Time to pick up my car. I get home and it's dark by then so the next day I'm looking over it and find the car is filthy. No one bothered to properly clean my car; inside or out. The seat belt was super dusty. Underneath the passenger seat you could see the dirt, the base of the door, the back passenger floor also had dirt/dust on it. And they tried to hide by putting the floor mat in a way where you couldn't really tell BUT I could! The base of the back passenger door was also filthy; full of that gray dust/powder. The person who washed my AUDI did a real shitty job at washing it too. Left the entire car spotty and dusty. I had to go back the next day to have them clean it up. Clearly that guy does not pride himself in the work he does nor does anyone else, obviously or they would not have turned in such a dirty car to a customer. AND because I never sit on the passenger side of my AUDI, I didn't immediately notice that when the doors slam, they sound hollow. So basically, to get rid of me ASAP because I'm sure I was a pain in the ass to them, all they did was slap the door panels back on my AUDI, put the doors back on the car and called it a day. My driver side doors are heavy and when they shut there is no hollow sound to them. Am I going to take my car back to have them fix it? Probably not because I don't need them keeping my car for another 2 weeks just to have it sitting there the entire time and not work on it, while I'm without a vehicle. Mind you, the doors aren't even of a 2019 or new Audi. The doors are from a fucking 2017 Audi!!! As if they were paying the damage on MY car. The least they could have done was get doors of a 2019 or new model. The very least! Would I go back? Nope Do I recommend Carstar? Nope Was I satisfied with their work? Nope There was absolutely nothing positive about this experience with Carstar! I would have been better off driving my car out to San Antonio and leaving it at Caliber Collision near Fair Oaks. Now the customer service there...superb!!! Lesson learned!!

The crew there is amazing! The quality of work, professionalism from the team there is off the…read morechart! Highly recommend this place for you automotive needs!

Great and fast professional service! Quickly resolve issues without giving the run aroundread more

HACIENDA COLLISION BROWNSVILLE TX…read more Worst experience with a body shop. Horrible paint job they painted the car 3 times!!! Missing hardware after they returned the veil the first time. Damaged a rim after a tiré installation which they had to do twice because the first tire was not the correct one. They changed the alignment of my vehicle i had to pay to fix it. Horrible experience BEWARE AND CHECK YOUR VEHICLE WELL BEFORE YOU PICK IT UP. I will never go back

After finally being acknowledged after standing in the lobby and being ignored for 10 minutes, I…read moreasked if they could give me an estimate to replace my bumper and was told it would cost $25 for that privilege...needless to say I had the work performed elsewhere, and guess what, that shop gave me a free estimate!

Had some work done, great job. No missing bolts or connections, just good clean work. Stuck to…read morethe estimate, no problems. Would highly recommend these guys.

Chris and Matt made it right. My initial experience with Eagle Automotive was not the best,…read morehowever, both of these men apologized for the delays and made it right. They clearly have talented professionals working on their vehicles because our car was returned to us in better condition than before our hail and collision damage. They do great work and I am satisfied overall.

Had two experiences with Eagle…read more 1) late model sports car needed to be fixed from a crash. Car was put back together well. Chris cut labor cost to me to ensure cost stayed under limit for uninsured driver allowance. Further, Chris the owner helped me sell it for a decent price. 2) during this time purchased an exotic car from Chris out of the showroom. The car at that time needed a number of fixes including some rewiring, new switches, new hydraulic pump to remove top, a battery setup that bleeds the battery dry in less than 2 weeks, a battery that is not appropriate for the car. When purchased most of the issues were known and communicated. The car was left for the summer to be serviced and have several of these issues fixed. I returned three months later to no changes, and was told several pieces ordered were lost and never found or replaced. Further, I was told the car has been partially fixed. That ended up being a lie. I thereafter spent 9 months trying to get my car taken care of. This included calls, emails, and texts at reasonable intervals. Despite attempts to be understanding, to get the necessary parts ordered and the car serviced, and to generally be proactive, I was eventually ghosted entirely with no explanation. If you go here expect never to hear back regarding your car, work to be lower quality than expected given the types of cars worked on at Eagle, and a difficult non-customer-oriented staff.

terrible they took forever to have my car ready, they said it would take 2 weeks when I'm reality…read moreit took 5 weeks. Workers are nice but lazy, do you your job pls and thank you

Do NOT come here, even if you're a Geico referral (like we were.) They'll be all over you once you…read morewalk in the door with smiles and handshakes, trying to smoothtalk you into letting them inspect your vehicle for a work estimate to proceed with the insurance paperwork. They won't give you an estimate until you sign, and will say the insurance company requires that you do so. DO NOT sign anything that authorizes them to touch your car, unless you want a call from them quoting an outrageous sum to fix a scratch or mirror. If you tell them you decline to accept the quote, you'll be told there's nothing you can do to stop them from proceeding with the work. They'll outright gloat over you agreeing to work with them and leave you hanging for days. And when you get your car back, it will have the absolute cheapest, crappiest replacement parts and reek of Axe body spray. The salesmen at Collision Center will greet you with big smiles and dainty lisps, but once they have your trust, it's all over. Explain to Geico why they need a new repair shop before you let yourself fall victim to this operation.