Increasingly inappropriate behavior with each appointment to the point I felt the need to switch…read moreproviders. Dr. Lucy Heo crossed multiple professional, and ethical boundaries, and then lied to protect her reputation. She lacks integrity and empathy which I expect from any provider.

I think I should point out that the 2 existing negative reviews on here are not for Dr. Heo…read moreherself, but for the office staff. I've been seeing Dr. Lucy Heo for all of my gyno needs for 3 years now. She is probably my favorite gynecologist that I've ever had. She is warm, friendly, and always seems to remember me despite the fact that I only go in once a year. When I was having recurring migraines and another doc suggested that my oral contraceptive could be a contributing factor, Dr. Heo presented me with a list of options that would be better for me. While it is a Catholic hospital and she said she was not allowed to order an IUD for me, she told me how I could go about getting one through somewhere else. Never any judgment. She has listened to and addressed all of my concerns, and I have always felt that she cares for me like a friend or a daughter and not just another patient. I no longer dread my annual pap because Dr. Heo is so amazing. The only thing I'd change is maybe some nice cloth covered stirrups and fabric gowns instead of the itchy paper ones. One office I've been to in Bloomington-Normal IL had both, but the doctor wasn't nearly as good as Dr. Heo. As an aside, I've also never had any problems with the front office staff there. Sometimes it's a little confusing who I should check in with, but I've always been treated kindly and professionally.

Dr. Simon is a very concerned, personable doctor. She also has a good sense of humor (since…read morelaughter is the best medicine why not be lighthearted when I can?). I'm always able to get an appointment when I need one.

Dr. Simon is just fabulous! She is knowledgeable and you can rely on her having the latest…read moreinformation. You don't need to wait long for an appointment, she is always on time. She is kind and thorough.

Cancelled appointment at last minute. No follow up. No apology. The worst part is that I called the…read moreoffice when she was five minutes late and the stuff who answered said that when she's ready she will call. Twenty minutes later I get a call that Dr. Kurtzer had an emergency and could not make the scheduled time and suggested a time two hours later. I could not accommodate and to date have received no follow up.

I spent two days trying to make an appointment--JUST an appointment--and was unsuccessful because…read morethis office and the Center for Sexual Medicine and Menopause never bothered following through with a "questionnaire" you're required to fill out before you can even make an appointment. Someone feckless named Kevin twice answered my call and made it appear that he was speaking with a "patient coordinator" and upon my second call claimed that someone was sending the questionnaire, which they never did. Fortunately their lack of attention made me do more digging and I did find a provider who not only made an appointment right away, but forwarded an email for me to get set up in the online portal. As for this doctor and this office? Still waiting on that questionnaire...I actually called them back to tell them don't bother. This time a woman answered, claiming she had "no control" over the patient coordinators and would "pass along" my concerns. Won't hold my breath waiting for that to happen. But it's a shame that Lauren Streicher is always all over TV promoting this center and her doctors as a refuge for women who need their help. Yet it's nothing but flashy marketing. You're creating roadblocks for women more than you're helping. Deeply disappointing. Truly did not expect to have an experience like this. But you've all now been warned.

She was very rude and dishonest I went in concerned about…read morelack of fetal movement and she got mad at me and more concerned over the fact that I wasn't at a different location and said I didn't belong there. She would ask me questions yet talked over me condescendingly and even pointed at the ultrasound and asked if I understood what I was looking at I said no and she rolled her eyes and said "omg how don't you know " and said it was low amniotic fluid and my baby was going to die soon. I had my.relative on the phone while it happened she kept coming into my room to tell me my baby was going to die and gave me the address to the "hospital I should be at" that I could not be treated there even though it was an urgent matter. I cried all the way to the other location just to find out she lied and everything was fine. I have never endured such hair pulling stress in my life I really thought i was going to lose my baby that day.

Maybe the other reviewer got her on a bad day. Michele is very helpful and answered all my…read morequestions without getting annoyed. She was very personable and very friendly. She makes you feel at ease. Her bedside manner is fantastic. I was getting my nexplanon removed, and she made a really small incision (she could have made a bigger incision to make it easier to remove, but she didn't want me to have a big scar. Very thoughtful!) She seems to really care about her patients.

Dr. Wehrmann is adequate as a doctor, but her office is completely incompetent…read more Her office ordered my wife to get a routine ultrasound and blood test but it turns out that they sent her to the incorrect hospital. What's more, they failed to write a formal referral. Now we are stuck with medical bills in excess of $1,000 that insurance will not pay due to their administrative error. We don't have the resources to pay this bill so as a result our credit will be ruined for years. What's worse is that her office has failed to take any responsibility for this situation or provide assistance in any way. Instead, they turn around and blame us for their mistake. This behavior is abhorrent. Our advice: stay far away from this doctor's office. There are plenty of doctors available who are at least able to run a competent operation. After all, if you cannot rely on your doctor to take care of the simplest and most routine paperwork, how can you have any faith that the doctor will competently care for your health or the health of your child?

I went to Dr. Wehrmann for an annual exam after my insurance switched and I couldn't go to my…read moreprevious gynecologist anymore. It was very in and out (the whole thing took about 30 minutes including filling out new patient paperwork, waiting in the waiting and exam rooms, and the actual exam). It was totally routine, so I can't rate a complicated/problematic visit, but for a typical yearly exam, it was great! Dr. Wehrmann is very nice, professional, and speedy! I'll be back, but hopefully not until next year. :)

Absolutely terrible. Primary care office that won't handle direct referrals or book follow up to ER…read morevisits -- at all, leaving sick patients hanging and scrambling to find a new or substitute doctor to help them.

I love Northwestern, but oof this location...hire people who know what they are doing. Waited…read morealmost an hour for a nurses appointment, they kept telling me that I was going to be called soon, come to find out the entire time I was waiting they couldn't "find the order in the system" which was there, and I had no problem going to another location for the appointment! Communicate!!!! If you can't find the order, even after calling a nursing manager, 3 other admin staff members looking in the computer, tell me that so I can make the decision to stay or leave!!!! Definitely won't be going to this location. Disappointing