This office was excellent for 4 years when my mom lived outside a nursing home. Care was great when…read moreI took her into the office..Sadly when she moved to the nursing home due to her worsening dementia ...her care by this office became very poor. I was told they would visit her in the nursing home. I trusted them. I tried to get someone to see her for a cough {pain in chest} and a possible chest Xray..that did not happen....the nursing home did everything right..I changed to the nursing home facility MD {took less than 24 hrs for her to be seen} and she had an xray the same day and she has pneumonia! At 91 yrs old this may not play out well. Shame on this care provider.

I have been a patient with Valley Internal Medicine in Salem for nine years which speaks for…read moreitself. I would not want to receive my primary care anywhere else. From the office staff to those who assist the physicians, the atmosphere is always cordial , helpful and very efficient. By the time I get to see my doctor, I can assure you that no one has left any stone unturned. My physician has everything at his fingertips and there is never a need for him to chase missing preliminary information. The physicians are both thorough and informative with each of my medical visits. With rare exceptions to office patient medical emergencies I have never experienced a long wait. I am also appreciative to be able to have all laboratory tests done in office. I cannot think of one reason to seek my care elsewhere and highly recommend Valley Internal Medicine to anyone in search of excellent medical care.

Dr Hippeard is one of the most kindest and caring doctors I've ever been to. He listens to…read moreeverything you say and he solves your needs. Most doctor s come in and don't listen and leave as soon as they can not Dr. Hippeard He's such a caring doctor. He will set down no matter how long it takes and listen to you and talk to you. He's like a family member to me. He's been the best doctor I've ever had. Highly recommended

I am being charged for a sick visit as well as an annual physical because during my appointment I…read moretalked with the doctor about things that were causing some issues. Silly me, when he asked how I was doing, I answered honestly and sought help from my Dr. Last I knew, that was part of what a physical was. When I spoke with the office manager, Lisa, she was rude and would only says "Sorry that's how you feel". No genuine apology, empathy or willingness to work with me on the amount due (that should not even be due in the first place). She told me that is just the way it is. Funny how that is not they way it is in other doctor offices. This is borderline insurance fraud, charging for two appointments in one day when only one actually occurred. While the Dr. does have good bedside manner, he will apparently charge you everything he possible can in the process. Avoid this doctor at all costs unless you enjoy paying for appointments you do not have.

I had a concerning medical issue come on suddenly and I felt like I needed to see my PCP as quickly…read moreas possible to avoid any long lasting effects from what I thought was wrong. I was going to go to an Urgent Care but thought if I could get an appointment that same day or the next I should probably go see my PCP. I called the office as soon as they opened to see if I could get in and was told there had been a cancellation and I could be there in the next 2 hours. That was a big relief. When I got there I didn't have to wait too long to be called back. After he came in and I explained what was going on he was very dismissive and acted like I was wasting his time for being there. He was in the room less than 10 minutes total and basically told me to go home and take a vitamin and eat better. He looked at some lab results I had taken just 2 days prior because I had an annual checkup already scheduled for the next week. He said he didn't see anything wrong in my bloodwork either. Later that day the issue I had seen him for started to spread to other areas of my body and I ended up in the ER because of it. Also after reviewing all of my bloodwork results from the ones taken just 2 days prior there were some things that were showing that there really was a bigger problem going on. I have decided that I will not be using him as my PCP in the future. He has a lot of 5 star reviews and only 5 star reviews. But after reading through them even the other patients who pretty much reported the same behavior from him it showed 5 stars. There is definitely something off about that. There is no way a patient treated like we were wasting his time coming to him with our petty problems would leave a 5 star reviews. That just made me not trust him even more. No doctor only has 5 star reviews So, I will have to try and find a new doctor who will actually care about their patients and be respectful to them.

Has been my childs pediatrician for 8 years ever since she was born and has always been a great…read moredoctor to her and very professional.

Dr. Zelen fixed my Charcot diseased foot when other podiatrists wanted to amputate. He explains…read morethings in a way that is understood. Excellent bedside manner. Staff is friendly and helpful. I travel 2 hours to see him as do many other patients, some farther. I highly recommend Dr. Zelen.

I had the unfortunate experience of having Charles Zelen as a surgeon a few years ago and almost…read morelost my whole left foot. All I had was planters fasciitis but when I came out of surgery he had cut up my tendons and ligaments and sewed my foot back up like that. I spent two years in horrible pain and he had me so jacked up on high doses of hydrocodone it wasn't funny. After nine months of trying to work and walk another foot surgeon saw me trying to walk had me come see him and told me I had a failed surgery. This Dr had to correct the surgery that Zelen had done all the while telling me that he corrects all of Zellen's screw ups . I had to have extensive surgery to shift my heel back over three inches with a screw in my heel and had to have all of my ligaments and tendons repaired. I do not recommend this Dr to anyone who wants to walk properly. I guess he thought a kiss on the cheek every time was going to keep me from telling this horrid experience but take heed. He is less than desirable as a surgeon. That's my experience.

Dr. Baylor has been my pain management doctor for over 25 years. He has NEVER let me down in…read moretreating my pain! I highly recommend him. He is an excellent doctor and a good man. Make your appointment and see for yourself. But like any other doctor's office, it's necessary to follow their rules.

Got rid of my migraines for good. Baylor responds to your…read moreneeds quickly. If anyone is in pain, see Dr. Baylor.

I recently moved to the Roanoke/Salem area, had multiple jaw surgeries, and needed to find a new…read morechiropractor. Dr. Capps is truly amazing and passionate about what he does. Him and his staff are very down-to-earth and caring individuals who go above and beyond to ensure you feel comfortable and thoroughly treated. I highly recommend Dr. Capps for adjustments and getting down to the root of the problem. You feel right at home as soon as you walk in the door! 5/5 Highly Recommend Dr. Capps

Professional and friendly staff, and they were able to see me quickly after I hurt my back. Highly…read morerecommend if you need chiropractic work done!

Today i literally just walked into the office and asked if the doctor could see me. I live our of…read moretown and I knew last ministerial appointments at the end of the day my chances were probably not good. Dr. Skinner and his staff took exceptional care of me and told me to not to worry and they would take care of me. While waiting in the waiting room the officer manager , while doing her duties, still took the time to be personable with me. Nice to hear her chiropractic story. Feels good when you can relate to someone. Dr. Skinner was very professional and polite. Being a drop in patient, I appreciate him taking the time to speak to me after the treatment, and the whole experience with him was perfect. His adjustment was not forceful at all, very mild, and he got it. Highly recommend Dr. Skinner and his staff.

Dr Pauley is great. He's proactive and takes the time to listen. He always follows up on every…read moreaspect of my current care to ensure the specialists are doing what they can to help me. He doesn't like to repeat testing that's already been done and gives us the option to voice any complaints without judgement. The staff is incredible and always super helpful. If you want a physician that isn't trying to get paid by unnecessary testing or sending you out everywhere instead of trying to handle things himself, he's the man. I'm also quite impressed he studied about my muscular dystrophy and is on top of every aspect of my treatment plan. It's nice to not have to explain everything each time I come in. I told him once and that was enough.