My Grandmothers death date has still not been put on her stone. We're 2 weeks shy of her 1 year…read moredeath date. Everything has been paid for and a year later, still no death date.

Carol Ramsey, Family Service Consultant, was very caring, helpful and a pleasure to work with in…read morefinalizing the arrangements for my friend, Paul. He had pre-planned his funeral and burial. The day of the burial everything went as expected and Carol was there with us. I was very satisfied with all that happened that day. Thank you, Carol

Please do not put your loved one here. Save yourself from being retraumatized multiple times. They…read moreeven removed the place holder of my Veteran father and my 81 year old mother couldn't find his spot. The assistant will talk about you and your family not realizing she didn't put you on hold. Every excuse will be under new management. You will pay well over other places and not get the care for your loved one. Please save yourself the PTSD.

So many things went wrong! My mother had a pre-arranged funeral service through a Dignity Funeral…read moreHome in Pensacola, FL. She lived her last 6 years here in Midland and the Pensacola Funeral Home arranged everything with the Dignity Funeral Home here in Midland. But the entire thing was a struggle. It took 6 hours for them and several phone calls to come retrieve her body. Then the day of our appt with them to go over the details, they could not find her paperwork and said there was no record of prepayment. THIS was extremely stressful. They should have worked all this out before we had gotten there! Very unprofessional. After several phone calls to the office in Pensacola, they "found" the paperwork. We had a couple of spelling corrections on the obituary they were called and informed about that were missed and then corrected after another phone call. They called in the wrong obit to Pensacola paper. (we had an updated one with the time and date of the service) They called requesting the sentiment for the thumbprint pendant that I had already told them. And then the nice poem that we picked for her prayer card was NOT USED! They put the Lords prayer on it instead. Very disappointed! edited to add: The manager has contacted me and apologized profusely. She is sending me some corrected prayer cards, bookmarks, and DVDs of pictures we had provided. This will help to make what was a very poor experience a little better. It will help to have momentos with the chosen poem on them.

Coping with death is hard. There is no easier way to say it. It eases the burden tremendoulsly…read more when you have compassionate people like Mr. Clark (Sparky) and his team guiding you through the transition. It has been a few months since my mother has passed. I'm sitting here reflecting on how Mr. Clark was kind and professional from the beginning. We started her pre-planning over a year ago, not knowing we we need it so soon. Upon mom's passing Mr. Clark secured mom's travel back to Midland, and upon arriving in his care, she was handled with dignity and respect. Our family is in gratitude for his caring nature and professionalism, not only with my mom but several other family members who have passed through his care. We trust him with our loved ones.

cannot say enough good things about Willowbrook Funeral Home in Midland. Sparky Clark handled the…read moreinterstate transportation of my mother with professionalism and deep compassion. He took the time to explain the entire process, answered every question with patience, and treated our family with sincere care. During such a painful time, his support made a meaningful difference. We are truly thankful for the respect and comfort he provided.

American Heritage is an excellent funeral service, crematory and cemetery. They were true…read moreprofessionals helping us get through all of the planning and decisions required at one of the most difficult and trying of times. They helped us meet our father's wishes and considered cost upfront. Rebecca Cole's support and counsel is invaluable. The cemetery is absolutely beautiful and peaceful. I would recommend Heritage to anyone, anytime, anywhere!

From the owner: We'll be pleased to welcome your visit to our warm and comfortable offices. American Heritage…read moreFuneral Home was designed to be unlike any funeral home you've ever seen; it's truly a one-of-a-kind place. We invite you to come in and see for yourself how we're revolutionizing the way you think about funeral service.