Office is really old and needs a serious update. The red head is very unprofessional. They make…read moremistakes and don't own it. They get an attitude and role their eyes. The admin staff is not very helpful at all. I do not recommend going here. Sutter should not refer patients here. Had a terrible experience.

I called to make an appointment, but the receptionist was unhelpful and unsure if the office…read moreaccepted new patients. I promptly hung up to avoid wasting time and potential paperwork complications, as her attitude and unclear communication were apparent.

He has been my doctor for over 30 years. I will change insurance before I change doctors. He…read morelistens and he asks the right questions always the ladies in the office are like long, lost sisters, very caring and sweet.

My new HMO sent me a card and assigned me to a doctor who had not been with them for many years: I…read morediscovered this when I needed a referral for an urgent medical problem just before a 4 day weekend! Hours of calls to my insurer yielded no results. I searched for another doctor in my plan and called Dr. Berman. His assistant Laura walked me through the precise steps (what to say and to whom) with my insurer to be certain that my urgent care visit would be covered. She then helped me enroll with Dr. Berman as my PCP so he could make the referral. All went well on that occasion and ever since. Dr. Berman listens well and takes the time to get to know his patients. His advice has been invaluable. He is wise as well as smart, is very responsive, and follows up with patients to be sure they are doing well. He even directed me to what has become my favorite hiking trail! If you want a doctor who cares about keeping you healthy instead of just treating symptoms look no farther. Dr. Berman is the best!

Moved to the east bay this summer and had a great experience setting up care with Dr. Jones. She…read moreand her staff are very helpful and kind. Dr. Jones helped me on a weekend via phone when she was on call and she also listened to me when I had previously been unheard about my concerns with other doctors. Her office is clean and central to the Richmond/ Hercules/ Pinole area

I really, really wanted for Dr. Jones to be a good fit as my doctor, as I did like her as a person…read more It was apparent to me from the start that she is an intelligent, capable physician who has a lot of potential. However, she is scattered and disorganized to the point to where I became concerned that her carelessness could be harmful. During my first appointment, Dr. Jones asked me to write down a list of my current medications, and then asked that I highlight what needed to be refilled, and requested that I write down what medications I've had bad reactions to. I carefully listed each medication into the correct category, we discussed the list, and she agreed to refill what was under the "refill" section. When I got to the pharmacy to pick up the prescriptions, I saw that Dr. Jones had called in prescriptions for the medication that I'd had bad reactions to, and refilled medication that I did not need refilled; which of course my insurance didn't cover. She had mixed up the lists, and what is worse is that she insisted that it was the pharmacy's mistake. On another occasion, she wrote me a prescription for a specific ailment that I was suffering from, and when I came for my follow up appointment, she read from her notes that she had put me on a completely different medication for an ailment that I have never had in my life. When I explained that her information was incorrect, she insisted that I was mistaken and my memory was bad. Perhaps I caught Dr. Jones during a difficult time period as she had just moved offices, but good organization is important in medicine, and I hope that she has improved her practice.

Doctor Morford is a pretty understanding guy who treats me like a human being and listens to my…read moreinput. He has a sense of humor and if I keep him with extra questions, he doesn't protest. I've never had any difficulty with him, and I find him to be quite trustworthy. Given how often I absolutely despise going to a doctor of any kind, I'm going to cling to this one!

Message from Ethel Darnell, sent May 1 at 10:17 AM…read more You May 1 at 10:17 AM Dr. CJ I was trying to leave a yelp review but the office isn't listed. I left a Facebook post. Im so excited to meet you. Ethel Renee darnell I Had to Share This Blessing! My regular doctor was fully booked, and I needed to be seen. I looked around and ended up being divinely guided to Sutter Health Internal Medicine in Richmond, CA. I met Dr. Chloe Jones--my first Black doctor, and wow. She's young, smart, kind, and Bay Area born and raised. I felt an instant connection and deep trust. As I was leaving, I even saw a young Black male doctor walking through the office. My heart was full. Representation matters. Support matters. Access matters. Let's uplift and support our Black medical professionals. If you're looking for a doctor who listens, cares, and represents our community with excellence: Dr. Chloe Jones Sutter Health - Internal Medicine 2970 Hilltop Mall Rd, Suite 304 Richmond, CA 94608 510-204-8090 Tag someone who needs this info or drop a heart to show support

Primary care-smart doctor. Good at diagnosing and figuring out treatments. Switched from my…read moreprevious Dr to Dr Jones and am much happier.

If you have a Doctor that you are sure will work with you and address your issues with integrity…read moreand support., it could be a good situation. I saw Drs who became part of Stanford when they had an office down the road across from the old Brooks Hospital. Some of those adds. Became part of Stanford and some left for other places such as Kaiser. A few of my Drs.were there for years until they retired.Like Dr. Morford.Or went to better positions l.One of the best ones Dr. Randal Tom passed away at too early an age. Iin the last few years I began seeing a Doctor who was a young studious person. I thought this Dr. was great for a few years. I hada small stroke last February and this Doctor for all practical purpose with me disappeared. I guess it was too much to expect that the Doctor would be supportive to any thing more then the in office physicals I was going there for three or four times a year. Life is strange, especially being ill. A few of my past Drs. Would have been more ethical. Make sure if you go there you are sure that your Doctor can work with you and your situation.

I have been a patient here for years. My Doctor is the best. She listens to my concerns and always…read moremakes me feel heard.

I miss seeing my Doctor. He is a wonderful doctor that never leaves the room till he gets to the…read morecore of your problem. He has treated me and my mother for over 50 years. I truly wish this wonderful man the best and I hope he gets well soon

Very sad he retired October of 2023. A great doctor with solid ethics. I admired his dedication to…read morehis patients and his commitment to the medical profession. Dr. Afsari was an OG, practicing real medicine the old school way. I trusted him in his diagnoses and treatment. I will miss him and I probably won't ever find a replacement doctor as good as him.

I called to try and set my mom up with an appointment and was referred to the billing dept rather…read moreabruptly to see if I could do so without a referral. The billing clerk didn't understand why I was being transferred and put me on hold to talk to the receptionist. When she came back and found out what she needed to know to move forward I asked her if she could let the receptionist know It was okay and she said - "I can transfer you back to her if you'd like" I felt that no one that I talked to was eager for business and told her so, she replied simply "I'm sorry you feel that way". You'll spend more time with the staff than you ever will with the doctors, if they don't care move on.

We arrived at 1:36 for a 1:30 appt. My grandmother being non ambulatory it took time getting…read morethrough the building. We sat in the waiting room as we overheard they were having computer problems. Other patients came in. The nurse kept saying to them I will put you in to see the Dr. ahead of us. Finally after we asked the receptionist if we had a 1:30 appt. She rudely said yes you did but we are real busy. As if our time didn't mean anything and closed the window. The nurse came and took us to our room at 2:20. The others had came and gone. Take it we had the first appt after lunch yet we were still waiting for these others to be seen to get to the point the nurse was extremely rude and down right snotty. I had experienced her attitude before but this time it was blatantly rude. She kept coming in and saying we don't know when the dr can see you cause the internet is down. I asked her if she would like me to call the lab myself and get the results faxed over since that is what we were waiting on. She kept leaving the room and slamming the door. Each time we saw others before us leaving. She said at least twice I don't know what you want. We just wanted to see the dr. This Filipino nurse who refused to give us her name should hand in her nursing license. Yet the dr is amazing. Would be difficult to give him up so we just suffer with this nurse.

Dr. Jackson is simply phenomenal. I don't know if he is accepting new patients but if he is, you…read moredefinitely want him as your doctor. His experience, understanding, and care for his patients is unmatched.

CARE quality office experience Dr. Jackson has Care for me…read morefor two years now and I must say he is the best doctor I've ever met. He goes up and beyond my expectations to give me the best care that a doctor could give I couldn't ask for anything better.