I have NEVER been to such a slapdash, undignified funeral in my life! My grandmother had pre-purchased a complete funeral package from Thomas M. Quinn & Sons / Stamatiades / David Funeral Home, and I was pleased with how the funeral director initially assigned to our case (Mr. Bill Harley) made the arrangements promptly and efficiently. There was also a delay in bringing my grandmother's body down from Connecticut to New York, which meant that there was little time to style her hair and the viewing was shortened, but I blame the correspondent funeral home in Connecticut for that rather than Quinn. The viewing was fine and there was a nice video montage of photos in a dignified atmosphere.
The problems started after the viewing. We immediate family got into the limousine, and a family member outside the car smelled marijuana smoke in the vicinity of the driver / car. (We can't know whether the driver, George, was stoned or the smoke came from him, but read the subsequent events and decide for yourself.) There were no instructions to the cars in the procession to turn on headlights, no funeral placards, and no placard indicating the name of the decedent / funeral. There was also no GPS system, which proved to be a big problem. The driver pulled out behind the hearse, but then said that he was on the phone with the hearse driver and had accidentally followed the wrong hearse! We followed for a while, and at the on-ramp to the freeway the limo driver put on his hazards and stopped, so the hearse pulled over and put on his hazards, for about two minutes trying to work things out. Then both got onto the highway, and the limo accelerated to pass the hearse and get to the cemetery. The hearse driver rolled down his window to shout, but the limo driver ignored him. The two then got into a bit of a high-speed chase.
Later, the limo driver figured out he had been behind the right hearse after all. After getting off the highway, the two drivers pulled over and argued, drove somewhat further, got out and argued again. And instead of following our Google Maps directions or using a GPS system, they winged it, leading them to get off onto some local side streets that proved to be the wrong, long way around, and even have to back up the hearse and limo to get out of a narrow street that was blocked by either an accident or a construction vehicle.
After the funeral service, the drivers again didn't follow the directions, but took the long way around the cemetery. And when they got there, there was little organization or decorum--people were just waved / honked away, then suddenly waved to start trampling between gravestones instead of walking down one of the aisles and avoiding stepping over the graves.
I would have given the funeral home an F, but when I called to complain the manager (Mr. Kevin Mack) apologized profusely, investigated, and arranged a partial refund plus a donation to a charity in my grandmother's name. But they have not committed to do any of the things that would prevent such incidents from recurring: firing / refusing to use again George the limo driver; installing GPS in the hearses and limos (they say that GPS is unreliable about one-way streets); putting placards indicating a funeral or the name of the deceased into rear windows; etc. I give them some credit for the gestures, but still wouldn't trust them with the funeral of anyone I loved. I just hope Grandma is laughing in heaven. read more