Rick P. is the best! I recently filed a claim with DUA due…read moreto my separation of employment. I contacted DUA via their support line for assistance in submitting the claim. The support I received was stellar! Rick P. was knowledgeable, professional and patient as we walked through the entirety of the process to create a claim. He ensured that I understood the next steps I needed to take and provided all associated/detailed information necessary for a successful submission. Hat's off to Rick P. and to DUA for staffing their agency with thoughtful and skilled employees. Thank you!

I've called twice now. Both times there has been a 30-50 minute wait. The old lady they have…read moreanswering the phones is an absolute nightmare to deal with. Super unprofessional tone and attitude. Constantly interrupting. I called with a super quick question, and she somehow made it the most difficult experience - TWICE now. I will get her name the next time I call because at this point I expect a super hostile and frustrating phone conversation.

wanna say that I had an issue with a lost phone in a cab and the Boston PD stepped up and I have my…read morephone back!

I hear stories about how good they are but since I've moved into my street I really do understand…read morewhy people get upset when u call them and they don't seen to give a crap. Me personally I've called 4 different times and nothing there's 4 cameras out there and there was no car that came . They always pick and choose. I mean my gosh look at mass ave. They sit in there cars and watch people get high.. It's a messed up situation. It seems to me they got real lazy and don't care about us or anyone no matter who u are what u do. Idk but it's gotta change I hate talking about peoples job all they have to do is get up and do there job . Come on easy. U drive around all nite . God forbid if they waited at a red light. The lights go on through them then they get shut off. . idk how to say how I feel

Must say "Info Pass" to get a live person on the phone to talk to you. They are always helpful but…read moreyou need to use this phrase.

If I can give them 0 star I would. They gotten my request on may of 2021 and still hasn't finished…read moreit yet. Walked in the office and talked to their front desk representative and was told to go online. Found out that I can't do it online and all I can do is submit an expedite request online for my case being outside the processing time, which I already submitted november of last year. Went back to this office again and the front desk representative didn't even give me anytime of the day to explain my situation, all I got is her rudely saying "go online".

Long wait, only 2 people working to provide service. Understaffed and poorly organizedread more

Waited for only about 20 minutes, but not before the security guard relieved me of my staple…read moreremover. I guess they were afraid I may unstaple someone to death.

Not a big fan of the Boston PD but Detective Rich (the influencer) Hy is one of the good ones. His…read moreskill at the kinda consensual body cavity search is very impressive! It shows how gentle and caring checking the prison purse can be!

What a wonderful Police Dept. I am full of admiration for how this group of Beantown officers…read morehandled all that went down with the Boston Marathon bombings and the aftermath. They seemed to be utter professionals--cool and calm yet highly methodical as they went hunting for the one alleged terrorist brother who went on the lam after the shootout that killed his brother. I must confess two of my uncles were Massachusetts State Troopers, which is another great group of tough cops. But the Boston Police were awesome as they used a robot, flashbangs, and a thermal camera to apprehend second Boston Marathon bombing suspect Dzhokhar Tsarnaev . The Police Chief recounted in a press conference shortly afterward just how they got the bleeding guy hiding in a Watertown backyard boat. Additionally, the Police made great use of their Twitter feed by communicating with the public about exactly what was going on. The city of Boston should be very proud of their 5 STAR YELP Boston Police Dept.

On September 1, I called east Boston Police and I report disturbances three times they transfer me…read moreover another number which is not on service. I called back and they hang up on me. Imagine if that is emergency and the type of police we have. That's where the taxpayers money go to.

As an East Boston resident, the police department do an okay job. I frequently see them on patrol…read more When I called to report a noise complaint last summer regarding a loud party, they sent someone out within about 10 minutes. Once in a while I'll see someone on foot patrol. I wish they would do more to crack down on people speeding and double parking. Although, I do realize they can't be everywhere.

There are good cops everywhere, but I swear the many MBTA police officers are on par with state…read morepolice in terms of attitude, power trip mentality, and an all out effort to act like machines instead of humans. Example: I once wanted to board a bus at the Lechmere T stop (the subway trains weren't running) with a small antique chair that I bought across the street, smaller than some baby carriages that are brought on. An officer walked up to me, told me I couldn't, and really made a show about how important she was as she swaggered back and forth in her uniform and rattled off rules. I would have been fine with the rule explanation but for the fact that while she did this, with her back to the bus, two men boarded, carrying a HUGE, BOXED, FLAT SCREEN TV, one man on each end. I tried repeatedly to draw her attention to this and she refused to turn around! She just smiled, shook her head and said, "I don't see anything!" Arrogance, self importance, and rule enforcement when and as she wanted to. Hope she gets fired with an attitude like that. Better yet I hope she reads this and pictures me making a deserving gesture with my hand.

Terrible, inexistent service. Two bikes were stolen from me in less than a month and a half and the…read moreonly thing they told me is that 'bikes are stolen every day'! They also suggested I take the train and stop at every station to look for the bike if someone might have just left it somewhere! They're utter failures at what they're supposed to do - enforcement and order keeping! I don't know why they even exist!

Updated income information to get a correction on my Medicare premiums based on their new letter on…read morepremium costs. Met with representative at the Quincy office.They corrected it incorrectly. I anticipated this potential error in our face to face meeting and they told me to call Medicare if that happened. Medicare was called and they referred me back to social security recommending I talk with a supervisor and make a 3 way call with SS and Medicare.. When I called SS again about the error in their recent letter on premium costs, they informed me a new letter is "coming and in the system that I have not received yet" that will give me a new premium amount that is lower. 4 hours in the office and 1 hour on the phone and I am told "its in the mail". They open files, generate 4 page letters every time, are given copies of 1040 that they then do not have when they "look back", so they contradict their own letters with new letters based on old information. Keep track carefully, keep your "letters" on changes and watch carefully when there are published increases in Medicare costs and Social Security increases, because the whole system gets confusing and errors are made.

Boston's Chinatown is a nice place to visit, especially if you are after some good food and drink…read moreand/or historical places. This Chinatown is pretty similar to Chinatowns around the country (and quite frankly, around the world.) There's a gate welcoming you into the area and quite a few other other Chinese inspired decorations in the area. I loved a lot of the murals and street art that lines the streets. There also seems to be a few places to sit and hang out if you'd like. There are quite a few stores and the Chinatown signature produce lining the streets. I love seeing people shop and pick their perfect veggies. If you get the chance, walk through Chinatown. It's a vibe.

" Chinatown fever " Since I was a child . I love going to…read moreChinatown. Not much has changed as an adult . I still love it. The welcoming atmosphere. The lovely culture . The authentic Chinese food . What can I say ; I just fell in love with this culture since a child . My visit today made me very happy. It made my day .

For being a small library in a small town, East Boston branch public library has some great…read moreservices. Since it's just a local version of the larger system, you can look for ANY of the books from any of the branches and they'll send them strait to this location for you to pick up. You can also ask about how to reference and find books because the librarians are really friendly. I wonder how many people really use this service in East Boston? It's open daily and while it may take some time for the books you want to arrive, there's always something you can pick up in the meantime.