I haven't seen Dr Knapp yet, but I will update this review after I do. For now I can rate his staff, two of whom I interacted with by phone today. When I called, I had a wait of a several minutes until I was helped by Rashida. She was able to answer most of my questions, but the system could not tell her if Dr Knapp was in my specific health plan's network. So, before setting up an appt for me, she said I needed to get an answer about that from another person, Geraldo, and she transferred me to his line. I got his voicemail and left a message for him and heard back from him within an hour. He verified that Dr Knapp is in my network, and then he transferred me back to Rashida who said she would call me back to set up an appt after she spoke with the Dr. I received a call back from Rashida, also within an hour, and she set up an appt for me with Dr Knapp's PA, Stephanie, who will go over my shoulder problem and order any needed images before I see Dr Knapp. I realize these days it's not unusal to see a PA first, so I'm not put off by this. So far I've had a good experience with the office. Will update accordingly! read more

Dr. Thomas Knapp fixed my right shoulder last June 20 and I'm moving towards full recovery. He is one of the most compassionate, caring and competent doctors I have ever met. I felt really confident in his ability to take care of a messed up shoulder with skillful mastery. I've been recommending him to my friends (two) who will be seeing him soon. I have nothing but gratitude for his professionalism and the caring team who supports him. Thank you, Dr. Knapp, you are simply the best! read more

Dr. Knapp was efficient yet very reassuring and kind. Great bedside manner while at the same time knows his stuff. So glad I went to see him. read more

Dr. Knapp did a fantastic job with my multiple shoulder tendon repairs. His pain management program was wonderful, I had practically zero pain or swelling. Follow his instructions. I am 18 months post op and can do everything I could do before I injured my shoulder. I am very grateful. read more

Knowledgeable and skilled surgeon who specializes in shoulder rotator cuff and biceps repair.

Despite repeated attempts to procure an appointment for a referred consultation with Dr. Knapp, my texts and calls were never returned by staff. I cannot comment on the doctor's care or level of skill, as I will never know - nor now ever care to. read more

Nightmare experience at Dr. Knapp's office 11/29/21 I live far from this office and I took an Uber there. I am not wealthy, a disabled senior and I usually take 2 buses there. I remembered I wrote a bad review i believe which I took down. Dr. Knapp came highly recommended by my rheumatologist and my primary doctor for surgery and that is why I was seeing him. I had forgotten that this was a doctor I had seen before. I had an appointment at 9:30 a.m. I got there at 9:38 and was greeted by a lovely gentleman who checked my temperature with covid protocol. He said don't worry 8 minutes late is not a a problem as he directed me to go to Dr. Knapp's office. I met a young assistant who told me i was too late and needed to be there at 9 am & must reschedule as a new patient..I said I was not new. Then an aggressive receptionist showed up was so rude. She gave me a form to fill out out. I sat down discovered i had no pen and asked for one. she refused to give me one saying do it on rescheduled day as they could lose it.. i was stunned by this reply and insisted i was going to fill out form now.. as i sat down to fill out form her office called I picked up line and she barked u can't speak here go outside and filled out form. I told her it was your office that was calling..that didn't matter to her.. it was my fault someone called me. I don't think i even picked up to say a word ..and let it ring. She rudely directed me to go outside to fill form and speak.. by then the caller from her office had hung up. I went to exterior waiting room where the kind gentleman was surprised i was not seen. I sat down to fill out form and Dr Knapp 's office called again..I was so upset and traumatized that I don't remember i ever picked up. I asked the gentleman for a someone to file a complaint. I had called from the uber at 9:24 am that day sayingthat I was running late. and the guy who did the covid testing outside the office said no problem but let me tell you big problem rude rude rude. I don't know if it had anything to do with the fact that I'm a person of color but who knows. I have seen other bad reviews and I totally agree. I repeat I insisted on getting a pen as she had refused to give it to me before because she said no you can't fill it out here because we may lose it do it when you come in next time. Then my phone rang and it was their office calling me and I picked up and she said you can't speak in here aggressively and said something like lady go out and you can fill out the form outside. This was the most belittling experience I have ever had I will report it to my insurance company and file a complaint with st. John's Physicians Group and Providence and Cedar Sinai. What is a fact is at this Kerlan Jobe Cedars-Sinai Sinai orthopedic Institute u often wait up to 30 mins sometimes for avdoctor..there are wonderful staff and doctors as Dr. Soppe, and Dr. Lavish. Dr. Knapp may be a an excellent surgeon but his office bneeds to be sent to courtesy training. The office is run poorly with the exception of a lady named rishika. Supervisor came out and tried to make amends and she said we'll train them better but you know what I do not buy that stuff anymore I came here three years ago and it was the same BS read more

Dr. Knapp is one of the best in Orthopedic medicine and surgery, always friendly and courteous and honest about what you need.

I visited Dr Knapp in late 2017 with severe pain in my shoulder that I suspected was some sort of tear. Dr Knapp sent me for an MRI and an X Ray and then gave me a cortisone shot. He said I had a 'pretty pissed off' shoulder and advised me to rest and let the shot take effect. My consultation felt rushed. Still the shoulder felt better initially. I re-started my workouts. And then I got worse. I went to the OrthoHealing center on Santa Monica Blvd. They took a look at my MRI and also gave me an ultrasound. I was told I had a large rotator cuff tear - and there was no way it would get better on its own. They were stunned that Dr Knapp had only given me a cortisone shot as treatment when I was actually close to needing surgery. I ended up undergoing weeks of PNP treatment and a stem cell injection. All the while I endured months of limited sleep. If I had been treated properly first time around my tear wouldn't have been as severe and I may not have needed as much treatment. read more

What a disappointment. Never saw Dr.Knapp. His front office lady was rude and arrogant. She told me that Knapp would not see me without the written reports from my MRI's. Said he could not read the shoulder MRI he had to have the written report. On the phone they only asked for the MRI's. I left disgusted. What an unpleasant experience. read more

To be clear, I never actually saw Dr. Knapp. I was too turned off by the poor bedside manner of his staff. They were unsympathetic and completely not helpful. One of the nurses, Brandi, scheduled me for the wrong appointment and then argued with me over it. She had so much attitude that I hobbled out of the office on my crutches- I couldn't bear to stay for the consult. It's hard enough to be injured and to deal with countless doctors, exams and appointments. I don't need obstinance from hospital staff. read more

Astonishingly badly run office. Extremely difficult to get anyone on the phone. Your appointment with "Dr. Knapp" is mostly run by another Dr, with Knapp coming in for a couple minutes at the end. A few months ago I had to wait four weeks for Knapp to get back to me re: my MRI. When he did, it was some girl named Brandi who was going to send me for more tests, without telling me what Knapp had seen in the MRI or what my diagnosis was. Knapp is supposed to be a great shoulder guy but his office is one of the worst run I've ever experienced. read more

Dr. Knapp, MD has treated both my wife and son for shoulder conditions, both with excellent results. I have been in the medical field for over 40 years and I have known many shoulder surgeons. Dr. Knapp, MD is clearly one of the best in the LA area. I would not hesitate to refer a friend or a family member to him. read more

Dr. Knapp ruined my life for two years. He performed a biceps tenodesis and a year later he also told me that he also fixed my rotator cuff. I still had tremendous amount of pain a year later. He did a lot of physical test and he said there was nothing wrong. Meanwhile behind the scenes I had one of his sutures floating around and too meant tears to count. He gave me an injection of Novacaine I told him it made it worse he literally said that's impossible. Dr. Knapp is very confident in his work to the point that he is myopic and this leads to blindness. When I told him I still had pain he told me I can do whatever physical thing I wanted. I surfed and lifted weights until The pain was too much. Not once did he suggest an MRI when I told him something wasn't right. After I got an MRI he looked at it and said there is nothing wrong and he could go in if i wanted but it would take another year of healing ans he didn't suggest it. I went to another surgeon who I wrote a review about. He knew exactly what was wrong instantly after one test and fixed everything. Five months later I'm lifting weights and have minimal pain. Ironically I went to Dr. Knapp because of his confidence. I didn't realize that it was his hubris that would be my downfall. What a waste of two years. ***Disclaimer ---I want to say everyone's body is different. I would not have written this review if it was handled differently. I understand that surgeries don't always work. I am writing this because it was not handled in a responsible way. I ended up doing a lot of damage to my shoulder. 5 anchors, muscles sewn, many tendons sewn and some bones shaved and cut. His suture was also not done correctly and was floating around in my shoulder. I wish I would have read the Yelp comments before I went to him. The warning signs are all there. read more

Knapp is the definition of an expert and I couldn't sing greater praise about him and his team. You hear so many horror stories about surgeries and i feel blessed to have coasted through my surgery without hitch. As to availability, every doctor has to manage their time wisely and he is no exception, yet i still received a personal call over the weekend to see how i was doing. You'll notice the people who gave 1-2 stars doing the "he did this then that then this" routine and you shouldn't pay any attention to that noise. There is a reason there are signed, professional athlete uniforms lining the walls of the office. I wish people would realize the body becomes imperfect as you get older and there is no bringing it back to perfection no matter how much you complain. Kobi Bryant has infinite money and the best doctors in the world and he still had back issues. Sometimes you have to accept reality and not blame your doctor for what is. Peace. Paul read more

Awful. Zero compassion and these people have zero desire to actually help patients in pain. Why become a doctor or work in a doctor's office if you truly do not care to help people? read more

Dr. Knapp is a nice man and his office is very professional. Unfortunately he misdiagnosed my knee problem. After years of PT and various injections and then surgery the same crippling pain existed and got worse because the problem was actually a lumbar nerve problem and corrected in one outpatient procedure at the Pain Managment office of UCLA. My knee was probably always fine. When I contacted his office to tell them that my knee pain was cured by nerve oblation in L4 his office would not let me talk to him, they wanted me to make an office appt. Why would I pay him to tell him how he slipped up. I gave him two stars because prior to my knee Dr. Knapp had looked at my torn rotator cuffs and he opted not to do surgery and sent me for only PT. He said that the recovery time from surgery and the recovery from doing PT was about the same. I believe he is really know for shoulders anyway. read more

Regrettably, I need to inform that I had the worst experience visiting Dr. Knapp. I scheduled the appointment a month-plus in advance and provided all documentation requested - then made work arrangements to be in town and drove up first thing the morning of my appointment to his Cedars location in Santa Monica (1+ hour drive) and Dr. Knapp refused to see me. His nurse reviewed my records and heard about my injury and then came back after talking to the doc saying that he wouldn't see me. I was so baffled. I've never had a doc refuse to see me - I've never heard of a doc refusing to see a patient. It was an extremely cowardly course of action and done so through a middleman with no explanation. read more

I am sorry to report another single star for Dr. Knapp. This negative review is not because of him and his skill, but because the attitude and organization of his office, left much to be desired. I was initially interested in using him for surgery, but was so turned off by the difficulty in interacting with his office, getting calls returned, and the attitude of Brandi in particular, that I chose and was much happier going elsewhere for surgery. Unlike other orthopedic surgeons offices, you are never able to reach someone in the office without first leaving a message. Then, you may or may not get a call back for days. If you do get a call back, there's no apology for the delay in returning your call. It seems to be standard procedure for Dr. Knapp's office to not pickup the phone or return calls on the same day that the voice-mail for Brandi encourages callers not to leave duplicate messages; I have never heard this message at any other orthopedic surgeon's office and I've interacted with 5 others within the last year, with an opposite (positive) experience. How is this related to a review of Dr. Knapp? I think organization's are run from the top. Given how busy Dr. Knapp may be, it's critical for patients to have a positive, smooth interaction with his office staff to support the healing process in general, answer basic questions, and generally reduce anxiety (especially if surgery is involved). The office staff is an extension of the doctor, and would recommend that Dr. Knapp should either hire more staff if they're overloaded or part-time, or figure out a way to improve the experience of so many of his patients. The experience simply doesn't have to be this poor. I would start by either replacing Brandi or sending her for training to be a better representative for Dr. Knapp. Dr. Knapp: If you wonder why you often don't hear back from patients, start looking here. read more

If I go see a doctor and he sends me to get an MRI and not calls me back within 24 hours, even though I am in extreme pain, he should not be practicing. I called 3 times to get an answer and the nurse told me, I should consider myself lucky that he eventually will call me. How about that??? read more

DO NOT GO TO KNAPP!!! I am a pro fighter and a contractor. Knapp said my arthritis is so bad that I needed a reverse shoulder replacement. He said the arthritis is so bad theres no point in trying to fix the rotator cuff,tendens and ligaments!! I Left his office a complete mess. I ended up getting four YES 4 second oppinions and not one has even mentioned arthritis!! I told each Dr what Knapp said (after they diagnose me) and each one said"I have NO idea why he said that?? i can fix your shoulder YOU DON'T NEED A REPLACEMENT!! " Knapp is NOT a good DR. I actually think he's making money from the replacement manufactures! I am happy to say I am scheduled for surgery a GOOD Dr and will be back to the gym in nine months read more

Surgery was not totally successful but perhaps it was the best anyone could have done. Don't know. I understand that he has a good reputation as a surgeon. What I do know is that I routinely waited over 45 minutes past my appointment time for every scheduled appointment before seeing Dr. Knapp. He also has the all time record at any Dr's office in anytime in my life for making me wait 1 hour and 45 minutes past my appointment time to see him. If it wasn't for a needed post surgical follow-up I would have left and seen another Dr. This office clearly clearly over books and in doing so sends patient's the message that their time is not important but the Dr.'s time and their ability to see as many people as possible is very important. read more

My experience with the Dr. Knapp felt rushed and it was obvious he was not listening. I understand the reality, that our bodies eventually fall apart. But for a doctor to say there is nothing you can do, just don't use your arms above shoulder height and that my goal for the next 10-15 years should be to not have to come back...left NOTHING to be desired. On top of that he made comments that i could still play volleyball which i did not understand because no where in my records or in person did i ever say that I played volleyball. Some would say the doctor is just being honest and sometimes honesty hurts, but to make statements like no one over 30 should ever do Yoga, that when it comes to my shoulders, just don't do it. Not a whole lot of hope or direction and no chance for any strengthening or rehabilitation. He told me that unless the floating cartilage dislodges and gets stuck elsewhere and I can't move my arm, there is no reason to come back. I asked about physical therapy, he said no. Soon after he and his apprentice left the room. They never gave instructions to wait or to leave, I sat there for another 10 minutes before I popped my head out of the room and asked staff walking by what i was waiting for. They had no idea, and eventually I asked them to check if I could go, and the asked me if i'd already spoken to the Dr... I said,"yes" and then i decided to leave. Overall a really poor experience from a Dr. that had entitlement written all over him. At minimum outline or provide documentation for life after this news vs. the equivalent of your physical life is over. Just my opinion, but I would not recommend this Dr. So disappointing because of the many great experiences I have had with medical workers. Thanks for reading, obviously this was just my experience and i'd advise reading the others too before forming your own opinion. Have a great day. read more

OK I have read ALL of the reviews. I am not a woman so I cannot comment on the details related to putting a bra on post surgery... However, I can say that Dr. Knapp called me personally several times post surgery, including on the weekends and met with me on a Saturday with his son in tow because of the dicey recovery I had from a very intricate and difficult shoulder surgery. The comments regarding his assistant (Brandi) are fair. I am not sure scheduling and patient discussions are her forte. I really didn't appreciate being told to take an Advil when clearly I was having a post surgery complication. I am recovered and thankful for my choice of Dr. Knapp as a surgeon. For me it was a very good decision despite having choices closer to home. read more

After scheduling my appointment a month in advance, I gathered all of the materials I needed including my MRI report and a DVD of xrays and showed up on time. After a 20 minute wait I was told that the MRI films were needed IN ADDITION to the complete report that I provided which was normal. (Films for normal reports--really? Sounds like a load of crap to me.) And then as I was trying to get the films emailed over I was told I needed to reschedule and was given no opportunity to provide the "necessary" records then and there. Nevermind the fact that another patient showed up AN HOUR late and was given the opportunity to gather additional records as other patients were waiting. Call me crazy, but don't doctors order reports as needed? Why is it necessary to have seen another doctor prior to seeing Knapp. Huh. I was told when I booked the appointment that some of my tests may be too old, and that I would need to repeat them. Which makes me wonder why I was sent off packing before THE DOCTOR could make that assessment HIMSELF, not his administrative assistant who went to community college somewhere near a freeway, I'm sure. I never had the chance to interact with Dr. Knapp, but given how I was treated I will never lay eyes on him. If he wants his office to be run by a total [insert expletive adjective, insert expletive noun], then he can be assured he'll lose out on plenty of business and that the list of negative reviews here on Yelp and elsewhere will grow. This office was completely unprofessional and I will make it my life's mission to ensure that no one I know ever visits anyone any doctor in this practice. read more

Terrible experience. Stay away. Same experience today as the other reviewers below. Should have read these reviews before scheduling. There are so many great doctors out there, why waste time with someone like this? read more

I can't tell you whether Thomas Knapp is a good doctor or not. Which is a shame, really, because my insurance company and I have been paying him good money to fix my shoulder. And the reason I can't tell you is that despite arriving 20 minutes early for my appointment, either: 1. He and/or his staff think his time is more important that mine; or 2. He is so strapped for cash that he schedules more appointments than he can handle in any given day; or 3. He pays his staff really poorly (i.e. pay peanuts, get monkeys); or 4. All of the above! I don't mind waiting a little past my appointment time. I realise that stuff happens and sometimes people are running late. Or perhaps they have a lot of questions and need reassurance. I DO mind being left to sit in an exam room for 45 minutes - that's, 45 minutes past my appointment time - with no information. Surely the receptionist knew he was running late? Did she not think it might have been a good idea to tell me? They call me the day before (automated) to remind me of my appointment, and telling me to be early.... why can't they give me the same courtesy? And what about the medical assistant or nurse or whatever she was that took me to the exam room? Would it have killed her to say the doctor is running late? So, after all that, I'm still in pain and nothing has been done to help me despite 2 office visits and an MRI with an arthrogram. read more

It's been 14 months since my surgery. I couldn't lift my arm above my chin and was in pain most of the time. Years of lifting heavy things took its toll, I had pulled and ripped tendons, r-cuff wear, etc. Dr Knapp said he could fix it with surgery as nothing else was working for me. Today I have FULL RANGE OF MOTION and it's PAIN FREE!! When I dry off my back after a shower I am reminded how much I suffered just a year ago. I am so thankful for Dr Knapp and his team for what they did for me. I liken it to a miracle, God working through these people to make our lives fun again. read more

Dr. Knapp is an excellent surgeon/doctor. He knows the latest procedures that save you from having a bigger surgery with bigger incisions and longer recovery. Because he is so knowledgable, he is one of the only doctors that can fix certain shoulder issues through a scope when others have to do it "open"...bigger incision. He also doesn't suggest surgery as the first option. If he thinks you can get better with physical therapy he will definitely send you to try that first. That was reassuring. He takes his time to explain things really well so you have a good understanding of what your issue is and what to do about it. He even calls his patients on the weekends with their MRI readings just because he knows you're waiting on pins and needles to hear your results. I have complete confidence in him! read more

Dr. Knapp did a difficult surgery on my torn Rotator Cuff in September 2013 after 8 long months of very intense pain due to a Frozen Shoulder. He initially had me do 3-4 months of Physical Therapy to free up some of the movement from the Frozen Shoulder. Once I had some movement back, he scheduled me for surgery. The surgery was very easy. He personally called me several times over the weekend following my surgery to insure everything is going well. I followed his instructions relating to the required physical therapy in order to achieve full range of movement and 2 years later it is as if I never had a problem. Within the first year of the surgery, I regained full range of movement back with minimal pain. I could not be happier with my experience with Dr. Knapp and I have referred many others to him for the same surgery. read more

After being misdiagnosed by three other doctors, I finally found out what the problem was when I saw Dr. Knapp. With a cortisone shot he did exactly in the right place with very little pain. He is the reason I am basically pain free. As with his assistant, Brandi, I had nothing bad to say. She called me right back and was very helpful with appointments. I have nothing bad to say about Knapp, he is an incredible doctor who really does care about the person. read more

Dr Knapp is the bomb! I have had my left ('97) and right ('03) ACL reconstruction surgeries done by him and both are still in great shape. He is a kind, warm, smiley, smart, knowledgeable and patient doc. I have no complaints, nor do my brother (ACL surgery) or step-dad (shoulder surgery). I would highly recommend Dr Knapp for his expertise and bedside manner. I have just torn cartilage in my knee, and am going with Dr Knapp's recommendation of a doc in SF but wish I could go see him again. 5 Stars!! read more

Not completely fair to blame him for the staff since he's part of a big group and doesn't control that part. That being said, I'll tell you about him: I had shoulder surgery several years ago and it still isn't great and when the other one got a tear, I didn't go back. I ran into a woman at an art show who had surgery recently and she asked if I thought he was arrogant and I said, YES! Exactly! I thought it was me but obviously not. This isn't brain surgery so look around and find someone else. He won't care. read more

I really wish I would have read these reviews prior to scheduling an appointment with Dr. Knapp. I found his office staff and procedures to be condescending, rude and narassistic. They insisted that I have an MRI PRIOR to coming in for the appointment, that I bring withme the report and the disk. They sent me pages of forms to complete. When I arrived, the receptioinst, Ginger, scolded me for not having completed portions of my paper work in advance of the appointment. When I explained that the answer to the question depended on the circumstances and that I wanted to speak with the doctor for clarification, she told me firmly, "No. Dr. Knapp is very picky and wants all of the questions answered before he will see you". She made several other snappy remarks before I was made to wait to see the Dr.'s medical assistant. Once I got in to see the medical assistant, she told me that I would need to have an x-ray BEFORE I saw the doctor. Mind you, the doctor had already insisted that I receive an MRI test and bring with me the disk and report or "he would not see me". So he had my MRI, why did he need an x-ray now too, that was not mentioned previously, and why should I have to be exposed to radiation, and have my insurance pay for another procdure, PRIOR to my even seeing the doctor? When I asked to speak with Dr. Knapp the mecial assistnat told me "Sorry, he is very particular and will not talk to you without the x-ray." Either his poor staff has been so badly mistreaten that they don't dare risk their job by accomodating a patient's reasonable requests, or this Dr. Knapp is a complete narassisist who thinks his time is more important than his patients. Well, I'm sorry but in Santa Monica there are a lot of important people whose time and money is as (or more) important than Dr. Knapp's, mine included. So I'll be finding a more professional doctor and staff and taking my business elsewhere. read more

I have nothing but great things to say about Dr. Knapp. If you want a doctor who knows and understands shoulders, he's your guy. I had been suffering from shoulder pain for close to a year and was very close to surgery with my regular orthopedist who I've trusted for years. I was urged by a friend to get a second opinion and was referred to Dr. Knapp. Prior to this appointment, I'd had 2 cortisone shots, physical therapy, chiropractic care, massage therapy, two MRI's and was still in pain. It turns out that the radiologist who read the films on my first MRI made a mistake and missed the problem and my first doc missed it too. When I arrived at Dr. Knapp's office, I did not experience any of the problems mentioned in other Yelp reviews. The first doc to see me was a Fellow, who did a preliminary exam prior to Dr. Knapp entering the room. This is a very standard procedure that I've experienced in many other Dr. offices. It was actually the first doc who identified the issue on the films and Dr. Knapp confirmed it (it was a rare genetic abnormality). Once they figured it out, I was given a cortisone shot (finally in the RIGHT place) and after it kicked in, I was 100% cured. I write this after more than 3 months (just to make sure the shot wasn't going to wear off and the pain was going to come back). I am eternally grateful that I saw Dr. Knapp and his staff vs. going under the knife with another doctor! read more

Do not have your surgery done by Dr. Knapp. 3 years after my shoulder surgery I am still in pain every day. He did a really bad job. He is also very arrogant. Huge regrets I didn't go to Kerlan Jobe like I had with my previous shoulder surgery. That one is stronger and better than ever. What a mistake. He also over-charged me and I literally just now - 3 YEARS LATER - got a reimbursement check. So I felt compelled to write on Yelp. I could almost forgive the other stuff if I didn't still have constant shoulder pain and felt that he repaired my shoulder properly. I can't believe this guy has such a great reputation. read more

Believe me, you are far from the only person who ever has had a problem dealing with Brandi. It's too bad she's such a turnoff, because Knapp is a great orthopedist. read more

I love love love Dr. Knapp!! He is an excellent doctor with great bedside manners. He has excellent follow through when it comes to his patients. In fact, I have used him twice (shoulder and knee surgery). I went to three doctor's regarding my shoulder and they all stated I needed only physical therapy (which made my shoulder worse). One of the doctor's who couldn't figure out what was wrong with my shoulder referred me to Dr. Knapp. Dr. Knapp was the only doctor to suggest a MRI and he found what was wrong with my shoulder. As for Dr. Knapp's staff I have never had a bad experience with them (Brandi or Yoli). In fact, Brandi has only been kind to me and very helpful. Trust me when I say this that if I ever had a bad experience St John's would know and I would post it everywhere. I have had bad experiences with other doctor's at St. John's but not with Dr. Knapp. I'm sorry to hear that some patient's have had a bad experience with Dr Knapp and his staff. I truly have had top notch service and have recommended Dr. Knapp to several of my friends. read more

Dr. Knapp is possibly the best orthopedic surgeon the side of the country has to offer. Not only does he have incredible bedside manner [just ask him WHY he wanted to get into medicine...he has such a heart for helping others] but you won't be able to find another doctor who is as brilliant and compassionate as him. I do a ton of research before going to a doctor and found out that not only is he highly praised doctor, but has invented many tools in the medical field that have revolutionized surgery. These tools are now used WORLDWIDE to change the way that surgeons operate. I don't know about you but that to me says alot...a doctor who knows how to fix problems so well that he invents new ways to do it much more accurately. I went to another doctor who had to make 4 incisions on my shoulder but found out after the fact that Dr. Knapp could have done the same procedure with the same results with only 2 incisions. I won't be going to any one else ever again. And as for the wait time...I'd rather see a doctor who everyone is fighting to see because of his incredible skill then walk right into an appointment with someone who isn't as accurate. What's more important to you...wait time or your body getting the best care? I know what my answer is. read more

Happy First Day of Breast Cancer Awareness month to Me! Dr. Knapp is seemingly ill-equipped and unprofessional in the administration of care. In late 2014 I was diagnosed with severe frozen shoulder and referred to Dr. Knapp by my primary care physician. The first visit was great. In front of several associates Dr. Knapp told me how he was going to do for me what he did for his wife and several other family members who had suffered with frozen shoulder due to breast cancer. He gave me a cortisone shot, referred me to a different physical therapist from my previous and sent me on my way. I guess he forgot what he told me in the examination room the first time because he's done anything but. This office refuses to adequately and expediently submit paperwork for employment and/or insurance verification. He's offered me no other alternatives to aid the healing of shoulder such as surgical manipulations or anything for which he's supposed to be the Nation's foremost authority. And communication with him outside of the examination room is ONLY via third party. You don't speak with Dr. Knapp EVER! When you get an appointment, prepare to wait and if you need paperwork, prepare to fight. I read one review that gave him an excellent review for my same issue. I wish I could share in that sentiment but I can't. read more