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    Thompson Medical Centre

    1.6 (5 reviews)
    Open Open 24 hours

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    Laura Lucio-Reincke, MD

    Laura Lucio-Reincke, MD

    1.0(1 review)
    104.2 km

    THIS REVIEW IS FOR FRONT DESK ONLY - I will update when we see Dr. Reincke. But as the front desk…read moreis an extension of the business for the Dr, I feel this is pertinent to post. We recently moved to the area and are looking for a new family Dr. I called this morning to schedule an appointment for my husband, got a Tonya/Tawnya (do not know the correct spelling of her name) in reception on the line. I was asked to be placed on hold and kindly replied I would wait. Once she came back, I stated first we would be new patients and asked to confirm if Dr. Reincke was accepting new patients, as I saw online that she was. She confirmed in fact she is, and proudly let me know that Dr. Reincke isn't seeing new patients until mid-December. And I replied this was more of an urgent matter and that I saw online she was accepting new patients within 2-3 days and in some cases same-day appointments if there were an urgent matter. She then presumed to tell me they cannot control what is online, that Dr. Reincke is listed as a psychiatrist, an ENT, and something else; and they can't take everything down. I did not see any of that, because, I am literally on McLaren.org. And I said, "Mam, this is literally on *your* site." She then got huffy and puffy and asked what our insurance is, so I told her. She put me on hold and came back and said, "We don't take your insurance." So then I said, "Sometimes it is listed as this name, and maybe that will help in your search, because, online it says you take our insurance." (Literally YOUR Dr's profile online with McLaren.org physicians directory - with up to date insurances some of them saying effective 8/1/21) She then presumes to tell me, "We don't search for insurances, we look at a list." UMMM - Mam. Searching. Looking. Reading. You are searching for a name right? You're scanning? You're reading? ANYWAY, her pompous attitude and gatekeeper mentality of making it incredibly difficult to even schedule an appointment, let alone not even willing to "read" (search) again off her list of insurances that it might be under, truly made me not want to be a part of this clinic anyway as new patients (due to her attitude) - I said we would go elsewhere and we hung up. I was so perplexed by the complete opposite being said on the phone to what I am reading online (again) on their OFFICE website/Dr. profile from McLaren.org. So I clicked on availability (should have from the get-go) but I do recognize that scheduling (and insurance) can be more up to date when you speak to reception, that is why I called, and also wanted to provide all necessary information as my husband is a new patient. With a few clicks, we are scheduled early next week. Within 2-3 business days for new patients. Scrolled down and selected our insurance. And just like that, not waiting until mid-December. I am posting this review in hopes someone can take a look at their training protocols for the front desk receptions of these clinics! Tonya, this is not YOUR business, but you are the front face of this Dr's clinic. And you are hurting your boss's business by conducting it the way you just did. If this wasn't such an urgent matter, and needing close proximity for our new Dr, and my competent mind to just complete scheduling myself, she would have lost two new patients. I will likely go to this Dr if my husband reports back she is great. She has 23 years of experience and great reviews - so that matters to us. But this front of staff incompetence needs to be handled... re-directed, trained properly, have them read your company website and become versed in the details. Also, a better bedside manner in terms of politeness, kindness, and compassion when speaking to patients of any kind - new or old.

    Thompson Medical Centre - walkinclinics - Updated June 2026

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