We had our carpets cleaned in December 2024. It was easy to schedule, service technician was on…read moretime, but done in less than an hour, and stains remained. When I called to express my concerns, Josh took great care of us. He was super responsive, apologetic, and sent his partner out at our convenience to redo the carpets. The carpets turned out great! We will use them again in the future because of their excellent customer service. He also gave us a partial refund for our troubles. Now that's customer service!! Thanks, Josh!

Thanks to Chem Dry and Josh for the great service a cleaning of our carpets and furniture. They…read morelook awesome and we will definitely call when we need any of our other carpets / furniture cleaned. Great Job looks awesome. Pat & Mary Ann T

I found Rapid Response Remediation through yelp projects after my basement sustained a little bit…read moreof flooding with the storm, and I had a hard time getting a hold of anyone (phones hung up on me, long wait lists, price gouger from Chicago). My basement was not nearly as bad as other people's, and I wanted help cleaning and with mold. They got back to me within a couple of days while I was on other companies' waitlists. They could have come out the same evening, but I had them wait until the next day which was more convenient. They came out, provided an estimate. I had questions, and I was able to say what I wanted done (eg. I didn't want the air purification for $1000 since my HVAC system has an air purification system in it that takes care of mold spores or the wall paint to protect from mold for $200 since I am already on a list to have my basement waterproofed in a month, and the walls are going to be dealt with). They were amenable to the changes. They were able to schedule me for the next day and do the work. They provided me with updates of the project. They took out more drywall than anticipated, but that's fine. I'll refinish the basement later. Garrett and Justin were both helpful. I recommend them. They listened, they were prompt, and I feel after talking with others in similar situations, the price was fair. They also did not demand insurance. I paid upfront.

Great communication, quick response both for the assessment/estimate and being able to get to my…read morehouse to complete the work. I had water seepage in the August flooding which led to mold. Garrett identified additional areas of mold that I hadn't noticed. His crew was quick, professional, and thorough. Price was very reasonable especially compared to some of the quotes I heard floated from some of the bigger names and out of state firms. A solid Wisconsin company.

Dryer Vent Cleaning: Steve seemed very rude and complained…read morethat we didn't have a brush for cleaning inside the dryer compartment area that the dryer lint tray sits inside of. After he left, I ended up cleaning off dirt from the wash machine, dryer, cleaned inside the dryer, and, he also left lots of lint on the laundry room floor and chunks of lint outside of the home that had to be picked up. Steve didn't give the opportunity to see how much lint he extracted. Steve arrived late and was only here for about 1/2 hour or less and charged about $119. We felt overcharged for this service.

I found this company through the Bucky Book and decided to try out their duct & dryer cleaning…read moreservices based on pricing and previous online reviews. My technician was Kai and he did a fantastic job. Convenient scheduling, friendly and professional service, great work ethic. Would definitely recommend and use this company again.

Took off work twice just for them to no show on both appointments, didn't even bother to return or…read morecall to say why the final time. Wish I could say they do good work but I guess we'll never know. 0 stars

Joe and Sean took care of mold in two of our bathrooms today and I can't say enough about how easy…read moreand nice it was to work with them. They are both efficient and kind and their remediation looks super good. I'd hired those two guys and A&J again for any work I needed done. Honestly!

We had a dishwasher leak at the end of October 2025 which damaged the floor around the dishwasher…read moreand the basement ceiling located below the dishwasher. After the plumber stopped the leak, we engaged Revive Restoration for mitigation and restoration. The mitigation crew came over almost immediately to my house even though it was a Saturday and started the remediation right away. They came back on Monday and by end of the week had completed the mitigation work of removing the damaged floor and parts of the basement ceiling, and thoroughly drying out the damaged areas and checking for mold. Revive gained my trust because of the work they had done so far. I therefore didn't hesitate to sign the contract with Revive to perform the restoration work which involved fixing the basement ceiling and replacing the flooring damaged by the dishwasher leak. That is when the problems with Revive started. Whatever trust Revive had built with me by their mitigation team was completely shattered by their restoration team. The difference in my experience with these two teams was night and day and it was hard to believe that it was the same company. The mitigation was done by early November but the restoration didn't start until the end of December adding almost two months of delay. While the ceiling repairs were made to my satisfaction, Revive completely dropped the ball when it came to the flooring repairs which didn't start until mid January. Since it was a restoration, the replacement flooring should match the existing flooring as closely as possible. I had to ask what flooring they had selected as the replacement since there was no communication from their end about it. I was not provided any samples for the flooring but instead given a link to the flooring website. The online photos for the replacement flooring looked similar to my existing flooring and since Revive's flooring subcontractor had chosen the flooring after looking at the existing flooring in my house, I trusted their choice and went ahead with that flooring. It became apparent after the first day of the installation that the flooring option recommended by Revive was wrong and didn't match the rest of the flooring at all even though it seemed to match on the website. I immediately emailed Revive about the issue and their/their subcontractor's response was that they will buff and polish and tint the new flooring to match it with the existing flooring. So they performed the rest of the installation but later said they are unable to match the new flooring with the existing flooring. I was now stuck with a totally mismatched floor. This wasn't the worst part. A couple weeks after installation, the brand new flooring started developing splinters on its own at random spots and injured my family members causing bloody fingers and painful injuries. Everyone was afraid to walk on the floor and had to wear shoes to avoid getting injured. I immediately brought this to Revive's attention. I got the flooring inspected by an independent flooring inspector and the inspection concluded that the splintering was due to poor installation. After a long back and forth, Revive provided two options. The first one was to accept the flooring as is, which is laughable, and extremely callous on Revive's part, given the injuries that it caused to my family. The second option was to have the original subcontractor redo the flooring despite such poor quality work. What is the guarantee that the same subcontractor won't cause the same flooring installation problems again? Overall this has been the worst home repair project by far. The project manager came onsite just once and quit in the middle of the project without any notification. Communication was poor and I waited for several weeks before hearing anything from Revive. Finally, they left the project in a unfinished state by not putting back the baseboards around the kitchen cabinets and left the dishwasher in a disconnected state leaving behind open holes in place of the baseboards and a disconnected air vent register. I now have to get this whole mess fixed by another company. I would strongly encourage not to have Revive perform any restoration work in your house given the poor project management, poor quality of work, and refusal to make it right by the customer.

We hired Revive after our basement flooded. They are wonderful to work with. Our project manager…read morewas informative from the start. Thaddius and Mike were wonderful to work with. They respected our property and did an amazing job on the mitigation. They were friendly and worked hard to make sure the job was completed correctly. They were also very careful to make sure our pets stayed safe while doing the work. Thank you so much Revive!!!!

Ken was very easy to work with, he let us know when he was on his way and arrived right on time. We…read morehad some pretty bad stains and did not expect the carpet to come as clean as it did. We couldn't be happier with the results and the service.

This is our third or fourth experience with Ken who is always friendly, punctual, and…read moreprofessional. Great service with a smile.

Armin was a life saver!! My crawl space got some water in…read moreit from a toliet leak. I have radon remediation plastic in crawl space so the water just sat there. I had contacted at least 6+ contractors and was not having any luck finding one that would do the job or seemed legit enough. Armin came to the rescue - he got back to me within a few hours after I reached out. He gave me a very reasonable quote, came out just a few days later and completed the work I asked for. I will definitely use their services again next time I have a problem!

We worked with Armin on January 30, 2025, and had an excellent experience. He was timely, provided…read moregreat service at a fair price, and was very responsive to all our questions and requests. The mold was treated immediately, and we've had no issues since. Highly recommend working with him!

Yeah..... apparently they were hired to not necessarily clean my items to "pre-fire" condition…read more Now, how would that make ANY sense? If an item was not able to be cleaned then insurance buys a new one! A perfect example of a business owner more willing to stick their head in the sand and ignore legitimate complaints from a customer rather than address internal issues. Excuses....excuses....excuses and oh wait, it's the customer's fault because we're perfect. Take some advice, learn from it and get better.....pretty simple concept. Instead the owner, just as management has done, blames the customer and refuses to accept ANY responsibility for anything going amiss......and surprise surprise they had zero problem cashing the check. I know they have fantastic people working for them, as do most places, but when a process is broken it needs to be addressed and fixed.

We had water damage from a leak in our kitchen earlier this year. The crew that came for the…read moreactual clean up and drying process was great but I have serious issues with some of the people in the office and their billing practices. When the kitchen sink cabinet they rebuilt was droppd off the toe kick was missing. I had to called a couple times, finally after a week I was told to go buy one and have someone install it. No apologies, no knowledge of any wrong doing on their part. I received an invoice in the mail for the final stage, ripping out my carpeting and delivey of the cabinet mentioned before. Invoice just said amount due $1,8--.--. No explanation of what this was actually for. I had already paid $1,5--.-- to them. After a phone call, I think they supplied me with a detailed estimate for charges but it did take a day or two. I called my insurance adjuster asking him to explain some of the charges. He looked over everything, said I was being doubled billed. I called Servpro again, they did take $3--.-- off of the bill, but I felt and so did my adjuster that there were still some items that shouldn't have been charged. I asked Servvpro to call the adjuster. They never did. He did finally call them. They wouldn't budge. After reading some of the reviews here and on other sites I just paid the bill, didn't want to face any legal battles. I belive they do overchage for some services, especially their charges for travel. Servpro is less than an hour from my residence. I was charged for 7 hours travel time to deliver my cabinets. They say you have to pay for both workers, okay so 2 workers back and forth to Sparta I come up with 4 hours not 7. I know the same crew that delivered my cabinets had come from another job in the area and were heading to at least one more. Does that mean that Servpro gets paid for the same travel time by at least 2 more customers besides me? WOW what a racket!