Had them come over to a rental home to fix a boiler and they never showed up. Waited an hour and a…read morehalf. Called the office 2 times and was told they were on there way and "almost there". Still no one shows up and then I try calling again and they won't answer the phone. I called my fourth time and again no one answer. They never once called me.

My furnace kept shutting off and I couldn't get the house warmer than 60 degrees. It had just…read moresnowed and the high was 20. I left a message before 8 and they got back to me within 10 minutes, and were able to come out that day at a time convenient to me. Showed up on the dot and promptly figured out what was happening with my furnace. They were able to fix it within an hour and the total cost was under $200. They also gave practical advice for regular maintenance and care. Very nice and honest people with great customer service.

Our water heater died and we needed a replacement ASAP. Action returned our call right away,…read morediscussed our needs, and was able to provide an estimate over the phone based on our needs and a photograph we sent of the existing heater set up. They then sent someone out the next day. Ethan, the technician, was on time and efficient. He also cleaned up after himself. All in all, very happy with their service.

So grateful for Action! Very courteous on the phone and in person. Same day service. Came when they…read moresaid and accommodated my schedule. Received a call prior to arrival and upon arrival (per my request). I made a second call to get advice while I waited for service, and person on the phone was super nice and helpful. 5 stars! Matt was an excellent technician.

At first, I was frustrated because they sent a journeyman out and he didn't seem to come prepared…read moreand they didn't finish the job I hired them for. However, Jay the owner called us back the same day apologizing and offering to send someone else out to complete the work and also offered to provide a credit for what we paid for the first visit to apply to the additional work. In the end, Jay came out himself when his other electricians were not available and completed the work. So, great customer service and I was happy that he completed it quickly and professionally.

On Thursday morning, I inquired about a cooling system quote, from Todd Fowler, as mine was…read moreinoperable. within a matter of a few hours, he was at my residence, which I believe was on the outermost fringe of their normal coverage area. I was promptly given a quote for a necessary new cooling system . I was then informed I could be scheduled in for first thing Monday morning. I agreed. Friday morning, I was contacted by Todd, stating that he had an unexpected schedule change, and he could do my install that day. my response was yes. His workers were dispatched to my residence , and in just a few hours , I received a call from his workers, asking if they could close up all my windows , and get cooling system working on cooling my home. I came home to a cool home, and the workmanship was outstanding. From the initial contact , to a complete working install, was less than 24 hours. Great job! DeWayne Rasmussen

Fowler heating is a great business for furnace and air.They are very timely, friendly and effecient…read moreand knowledgeable, honest and reliable.

Brown Heating and A/C has been my favorite for over 20 years....it's nice to have a local and…read morereliable company help you whenever you need them....in the cases when I called asking for help..they were Very helpful and arrived when they said they would..and fixed the problems right away..with great service at reasonable prices...as a long time customer..I can attest to their kind communication and excellent service...I live in Deerfield and they are known to be top notch... When my heating and Air conditioning units were getting old a few years back..I ask them for an estimate and ordered new equipment..and was amazed at how reasonable it was...and how fast they installed it!...no surprises, and no heartburn...they are simply a great resource for the residents of Deerfield, and surrounding communities... After all these years of doing business with them..I think it's safe to say that with no negative experience and all the times they did exactly as promised...they are top notch in my book! Thank You to Jerry all all the others...You guys are very much appreciated!..

I have never written an online review, but was compelled to do so given the horrible service of…read morethis company. I called them in the beginning of January to service 2 fireplaces. They took some numbers from my fireplace and the remote system so they could order new parts. I never heard back from them. I finally called in March and they said they had all the parts and set up a time to service. I waited 2 hours that day because they forgot to come. They finally came after I called and got numbers again from my fireplace but didn't bring any parts to repair. Never heard from them for over 3 weeks so I called again. They said they now couldn't repair my fireplace. I was so fed up I asked them just to return the remote system they removed so I could have someone else come over to service it. It has been a month and I have called six times and they still have yet to return what they took. It is now almost May! They are the worst company I have ever dealt with and have no customer service!

We woke up to our house at 60° with the outside temp around 15°. Our heater made a jet engine level…read morenoise then went silent. We called the on all line and quickly received a callback. Brad made it to our house quickly and was able to get a replacement part in Madison. He was kind, courteous, and acted fast. We have used this company before for our air conditioner and they were amazing then as well. At that time we called around and they had the best prices as well. We will absolutely use this company again.

I thought I needed a new furnace because of a failure occurring in my current unit. I contacted…read moretwo companies and received quotes for $2000-$3000 for the repairs. My furnace is 12 years old and not inexpensive so I was not very happy about this. It was a coin toss as to whether to fix or replace. I called 5 local companies to receive quotes for a new furnace and they were $6,000-$8,000. OK was the last company to come in. The salesman, who is very knowledgeable and surprisingly honest, told me my furnace could be repaired for under $1,000. He could have just quoted me for a new furnace like all the others but didn't. I was thrilled. Josh, who had 30+ years experience, came in, found the problem, and my bill was $230. Who does that? I hope something else breaks so I can feel this good again.

Our furnace and A/C were over 15 years old and under warranty. During its tuneup up time found out…read moreheat exchanger had a crack and surrounding area was rotten. So started to do my homework. After checking w 5/6 diff HVAC companies, found out owner of Shackelford Mike was great to work with and gave us a very reasonable price. The installation was piece of cake for Jim and Justin, they did great job and also ahead of time. Jim explained how to use the new thermostat and walked us through all the new equipment.Can't say enough about Shackelford!! Special note about Mike Hoffer (the owner), he was incredibly helpful, responsive on the first or second ring of my call and assisted us choose a unit and answer many questions through the weekend; and they were able to get a new unit installed for us within 2 days. It's a small company with a small crew but their customer service was excellent; pricing seemingly competitive. I definitely recommend this small but very competitive for HVAC system assistance.

Shackelford HVAC vendor the builder used on my dream home I built in 2021. They were really a…read moreletdown & I'm here to remind all people building homes, you have a choice in your HVAC provider & I recommend you choose someone other than Shackelford. I built a large 4K square foot home with a basement (50% above grade) that is absolutely frigid during the winter. It was impossible to get the temperature above 62 degrees & it was in the 50's during the coldest days. I reached out to Shackelford about this &, after being ignored frequently, they finally replied & said I, "should have installed a zone system like we offered." This sounds reasonable EXCEPT that I never spoke with them during the build. I only indicated to my builder that I wanted top of the line equipment, which Shackeford was all to happy to price. So there is an element of dishonesty, and I have full proof of their claim & our email history. As mentioned, picked out all top of the line equipment from the Carrier Infinity Greenspeed & Renewaire lines. I even added a humidifier & an ERV air exchanger. I was willing to spend whatever was required to get good indoor air quality. And Shackelford never thought to tell me during the build that 1/3 of my home, which had a bedroom, living room, 6 above grade windows & a kitchenette COULD NEVER get warmer than 62 during the winter. Nobody told me. When you spend many thousands of dollars upgrading your HVAC to a top of the line system, you have a reasonable expectation you would be told keeping almost 1/2 the house above 62 in the winter would be an issue. Shackelford never gave me this courtesy. I asked Shackelford to help me find a solution, so they said they'd contact the electrician & get back to me. They didn't get to me for almost a month. When I expressed frustration with the timeline since winter was approaching, they threatened to not help me find a solution unless I did everything their way and didn't complain when they missed contact deadlines. That's when I withdrew from dealing with them. I realized then that they absolutely refused to stand by their work (design counts as work) Also frustrating about Shackelford is whomever managed email wouldn't communicate with the person you spoke to on the phone. So then I'd get denials via email about prior conversations. They have no way to track communications or responses but are happy to revert to blaming you if there is any confusion, even though I wasn't the one confused. But It's really frustrating to deal with them when they make things up out of the air (like the zone system). Save all communications with them. I solved Shackelford's problem with a high-powered, in-wall, electric heater from a local firm. It was over $3500 & while it does warm the basement, the quality of the heat is not great. The high demand economy has made Shackelford very arrogant & convinced that they never do anything wrong, so they never try to fix problems & ignore problems they created. Until their are financial consequences where builders stop using them, they will continue to design bad systems & run away from the customers they inflicted them upon. In some areas, the system Shackelford designed wouldn't even be up to code. If you are considering building a house, ask your builder to use a different HVAC vendor than Shackelford. If you are finishing a basement, DO NOT USE THEM. Shackelford is happy to take your money & happy to blow you off + blame you. But they're terrible at fixing problems. I've built 4 houses since 2006. Shackelford is the worst vendor of any sub-contractor any builder used. I referred friends to this builder, who built a Parade home with them based solely on my recommendation. I have to move to the West side so I'm building again. But I won't use Weber again because of Shackelford, & I'll show them the receipts when I'm done. Until financial consequences occur, Shackelford will continue to treat you badly. My advice is don't create a risk where Shackelford can treat you as badly as they did me.

My wife and I are so happy we found Leading Edge. Service is impeccable and prices are more than…read morefair. I could go on and on, but the point is simple - there isn't anyone better in the Madison area.

Our A/C stopped working on one of the hottest, humid days of the year yet. Every repair service we…read morecalled about getting it fixed was booked out several days and wouldn't fit us in--except Leading Edge. They came the same day we called and had our A/C humming again within 15 minutes. Leading Edge was super friendly, professional, and affordable. I highly recommend them.