Dealing with their AI answering service meant they didn't bring the right damper to my job. I…read morecalled them because they replaced my last damper. So now I'm paying them to drive over town to get the correct part. Charging $195 per/hr is for their technical work, not for driving. I don't feel that's my responsibility since they replaced my last one. So I spoke to the manager and he told me to bad, our AI doesn't always get things right. And charged me in full. I own a business and go out of my way to be fair with my customers. In my opinion this was not fair. Thumbs down!

We had Harker come out for an initial assessment and maintenance for our furnace and AC - they came…read moreout promptly (non-urgent service) and were also able to do maintenance on our humidifier system at the same time. I appreciated the tech's assessment and recommendations about frequency of maintenance needed and setting expectations for future replacement (we have an older furnace so I suspect it's coming sooner than later). They had a good deal on "early bird" maintenance and discount on multiple services - luckily nothing else was wrong so no repairs were needed, but I thought it was a pretty reasonable service price overall!

This company offers wonderful, professional and affordable service! We had them put in a new Kohler…read moretoilet in our downstairs bathroom last Fall and it was such a great experience that when our upstairs bathroom needed a toilet, of course I called them! The communication with Sandra aka Min, was awesome and they sent Jake both times and he too, is wonderful! From the communication to the removal of the old toilets to the install.... Perfect! Jake is amazing and cleans up like he was never here! Love that! I highly recommend them!!

I've been a longtime customer of Pertzborn Plumbing, they had always done good work, but I have…read morebeen very disappointed with their recent work and refusal to make things right. Next time I need a plumber, I'll try someone else. Pertzborn helped out with a backed up sewer line when we moved into our new home in 2020. Their plumber said the crabapple tree in our front yard had roots that were clogging the line and recommended we have the sewer line roto-rooted regularly. We hadn't had any problems in the five years since, but we had Pertzborn out to fix an unrelated plumbing problem (plastic bolt holding toilet to floor broke), and I thought I'd have them also check and clean the sewer line while they were here. I explained the whole backstory to Pertzborn's dispatcher and thought I was fairly clear that we wanted the line checked and cleaned. The crew running the roto-rooter didn't run the camera down the line, they just ran the rooter, hit what they thought was an obstruction or misaligned pipe, but didn't bother getting the camera out, just guessed maybe there was a small lip or misaligned pipe and said we'd probably be fine. I'm not a plumber, so even though I was confused (and a bit pissed) that they didn't use the camera, I took their word for it. Not even a week later, we had sewage backing up through the floor drain in our basement. This of course happened on a Friday. Called Pertzborn, they said they'd see us Monday. When the new roto-rooter crew showed up on Monday, they got the camera out and let me watch as they fished it down the sewer line. They determined that the obstruction the first crew just guessed about was a test plug, then pushed through and cleared the line. Again, I'm not a plumber, but what happened seemed fairly straightforward: first crew misidentified the problem, and left a bunch of debris sitting in or in front of the test plug, which eventually clogged and caused the sewer backup. When I asked the second crew about this, the plumber gave some wacky explanation that it was our house's low-flow toilets (blame the government regulations!) and that our family of four (with 2 teenagers who enjoy long showers) wasn't flushing enough water down the pipe. Riiiiight. We hadn't had a problem in 5 years with the same low-flow toilets, but it's just an amazing coincidence that we had a sewer backup within a week of the first Pertzborn crew not getting the job done. Plumber said he'd see what they could do about the bill, but I never heard from anyone at Pertzborn. They just sent me a bill with two separate sewer/drain cleaning charges. When I followed up with them about this over email, they said they didn't like my tone. And that they don't guarantee their work. So, enjoy your extra $165, Pertzborn. It's the last of my family's money you'll see.

Fast, efficient, cleared the clog quickly. We've used Mark's RR a few times(tree roots), it's sort…read moreof an annual thing.

polite service person but this was just for preventative cleaning of sewer line. during the…read morecleaning he broke a 6 inch blade which might cause problems in the future we're not sure. My basement stairs were damaged when he brought the machine up it pulled the paint off the front of my steps and I have bare wood showing. Due to him having trouble with the blade, I was charged more than an hour for a simple maintenance call. I would not recommend this company.

Had a frozen pipe and couldn't figure out where. Called and had service in about an hour! Tech…read moreBalen was SUPER helpful and gave me tips to help prevent it happening again. 100% will call again for any plumbing needs.

Cardinal is known for overpriced services and products…read more Cardinal gave me a quote for an off-brand air conditioner for $9k, which I did not buy. They then gave me me a quote for a new water heater that seemed high. I got a quote from another plumber for the exact same heater, for 62% LESS!

With standing water in the basement I needed help and fast. Got an early morning next day…read moreappointment with these folks. They arrived on time, were friendly and professional. About an hour later the blockage was cleared and the water drained. It could not have gone better. Fair price too.

John came to our apartment and was super friendly, communicative, and explained things clearly…read more Highly recommend!

This is the third time that I have used Hillestad. For a large local company, their services are…read morefairly priced and you get the benefit of very skilled employees and modern billing/site.

Ok, I called here to have service done on my HVAC. The system had service records on the furnace…read moreitself from Hillestad. The initial woman who answered was nice and directed me try some trouble shooting before we had them come out, fair enough. That didn't work so I called back. The next woman who answered seemed confused completely and said they had an opening a full week later... I was slightly confused by the long wait. She seemed to go and try to get sooner appointment while I waited for 5 min on hold. From there someone else picked up. It may have been the first woman I spoke to. That person then said "we have only been to that location (my address) three times." Then silence. Ok??? What does that mean, I asked? No answer. Then I was questioned about my ownership of the house etc and how long I'd been there. Ok not sure why that matters. It never has with any contractor before. Then more repeating "we have only been to the location 3 times." Ok what does that matter? " We are not Trane dealers." Was the answer. I said I understand and if they don't want to make the service appointment I can call someone else. "No no! We can do it." Ok I said. The I proceed get more questions about my ownership or how long I've been in the house. As if that is suspicious or preventing them from making an appointment to come out to my place. One of the most bizarre customer service interactions I've ever had. Weird! I said I was going to call someone else and hung up. Try better next time Hillestad. At least just be upfront and say you don't want to help or just to call someone else.

Had these folks do a few jobs for me. Very responsive, professional folks. Fair pricing…read more Excellent work. And friendly as well!

Have used Triggs dozens of times over 40 years both at my house and doing sub work for my heating…read morecompany.professional and reliable always.