​I have never experienced such a blatant lack of professional integrity. I had a scheduled appointment at Thornhill Hyundai to view a used Corolla. I met with the first associate, who handed me off to a second associate for the test drive. ​While I was literally behind the wheel of the car, the original associate sold the vehicle over the phone to a "sight-unseen" buyer. To add insult to injury, I have strong reason to believe this was a "backdoor" deal to a personal contact for the purpose of resale, rather than a legitimate retail sale to a customer who was physically present. ​This dealership prioritized a "friend" or reseller over a customer with a confirmed appointment who was actively evaluating the car. They wasted my time and gas. If this is how they treat you before they have your money, imagine the "service" you'll get after. Avoid this place if you value honesty and fair dealing. OMVIC will be notified. read more

Digusting. They will steal from you the moment they can. They literally stole ~$7000 - $8000 from me. They took my vehicle and stole winter tires I had purchased myself as well. They had refused to repair the vehicle to a useable state after it was malfunctioning, and then they terminated my lease without refunding my $3000 deposit and they also cost me a ton of extra fees. Disgusting. The manager was disgusting. They recognized that they are digusting thieves, I should have taken these scum to court and sued them. Too bad I was very busy at the time with business and work. AVOID THESE SCUM. THEY ARE JUST LOOKING TO STEAL FROM YOU. LOOK AT THEIR GOOGLE REVIEW: 90% FAKE AND THE REST ARE 100% -IVE. DISGUSTING. read more

had 2 oil changes at Thornhill Hyundai and both times there was oil leak the third time I went to don valley north Hyundai for the oil change and mentioned about the leak problem. after couple of hours they called me and said they have found the leak problem and need few days to fix it. I don't know all this time what the hell was the mechanic of Thornhill Hyundai doing basically they just changed the oil without fixing the problem. read more

Definitely do not come here, it's a terrible place. When I first got my car, the tube inside the tire mobility kit had exploded, so I removed it from my car and placed it in my closed garage. Since the tire mobility kit was empty, I put the wheel locks inside the tire mobility kit bag. A few months ago, I brought my car in for maintenance. Instead of waiting at the service center, I went to the shopping mall, and while I was there, they called me to ask where the wheel locks were. I told them where I had put them. Now, a nail has punctured my tire, and before going to the tire shop, I wanted to check the wheel locks, but they were not in their place. I noticed that they had replaced it with a new tire mobility kit. I came here and explained the situation, but they denied doing it, implying that I was not telling the truth. My tire has a nail in it, and because I don't have the wheel locks, they cannot remove the tire. They did not provide me with any solution. Do not even step near this place. They caused me significant inconvenience and offered no resolution for it. Now my wheel locks are missing, and I cannot get my tire repaired. read more

went for second oil change a week or two ago and second time there was oil leak. this time I was told the service manager will contact me the next day but I haven't heard anything yet six months ago ago I had the same issue I posted on google reviews and also I was told the manager will contact me but didn't it seems like service manager at Thornhill Hyundai doesn't care about customer service. read more

Extremely Disappointing Experience at Thornhill Hyundai! I had a terrible experience at Thornhill Hyundai. I went in to inquire about new cars (2024 Elantra and 2024 Sonata), and the entire process was a nightmare. The quote for the new car was filled with hidden fees which surprised me. I understand I have to pay for HST and Freight & PDI. But they are charging around $4300 extra for Elantra and $2600 under administration and accessory fees (excluding HST, Freight & PDI). When I asked the breakdown of the administration and accessory fees, the sales guy stopped answering my questions and insisted I choose a car first. As a customer, I have the right to know what I am paying for before making any decisions! Later on, he took the document papers that I am writing down and left the table. His colleague came back and claimed they made a mistake with the fees. That might be the moment they realized they cannot fool me with the overprice fees. His colleague came up with accessories fees are negotiable and suggested that if I wasn't ready to buy that day, answering my questions wasn't in their best interest. That's when I knew I am not coming back to Thornhill Hyundai. read more

Salesperson ( Irean Song ) tries to force me to buy protections and warranties. She doesn't want to talk about price details or car without purchasing protections and warranties. No customer survey after purchasing a car. I think they purposely wrote my email wrong just to avoid bad feedbacks on survey. read more

I had an appointment for a a Hyundai recall to have the rust proofing applied because the original rust proofing was applied incorrectly. My appointment was at 11:00 AM. I was promised to be out of there in 1/2 to 1 hour. I drove my car into the service bay and there was NO ONE there manning the service bay. Believe it or not. I then parked my car out front and came into the dealership by the main entrance or showroom. They told me to go back to the service bay and there was still no one there. I left my car there and found my own way to the service area. My service contact was Mohamed. I told him my situation and that I had a 2:00 PM appointment which was unrelated to this car appointment and I had to be there. He then proceeded to tell me that my car wouldn't be ready for at least 2 hours. Not my problem I thought. What happened to our original problem time frame? He said he would call me when the car would be ready. Then I had 3 or 4 voicemails telling me that I needed 2 expensive procedures. He tried to up sell me! The 2 things were premium coolant service (sedan) at $190.00 plus tax and automatic transmission fluid replacement at $249.99 plus tax. Wow! Over $500.00. I didn't take those services. My mechanic told me that my car was fine and was not even due for servicing yet. I picked up my car later without any extra expenses added. What a experience. That will be the last time I will be dealing with this dealership. Stay away from there is my advice. I'm read more

Thornhill Hyundai - Car Dealers Near Me - Thornhill, Ontario

I give a 2 star only because the young guy that greets you in service was extremely nice and very personable Gera was his name but as for the mechanics SMH I don't know why I still go to this place every time they either forget to do something or they say they have done it and in fact have not I think today was my last time its just so convenient for me. had an oil change and needed the vent roll thing fixed said they fixed it when they did not went back in and asked she said O they are just checking to see if its under warranty so why not tell me this instead of lying of course I'm going to notice read more

This dealer is horrible, just look at all the reviews, if you are inexperienced at buying cars you WILL GET SCAMMED!!! I Dealt with Jay Li for a new car, Jay was the definition of a sleazy used car salesman, trying to peddle extras I didn't want, then he tries to tell me Ceramic coating comes from the factory and I have to buy it, then tries to convince me that the car I had ordered would take 2 more years to come even though I'm 500 in the queue in May (this means my car will get here soon). Ended up canceling the deal on an Ioniq 5 Ultimate I waited 20 months for. Left a horrible taste in my month dealing with this guy. On top of that they wouldn't give me a refund and forced me to come back again to get it. 4 hours of my time wasted. Also posted my experience on the Hyundai Canada Facebook group. read more

ABSOLUTE WORST CUSTOMER SERVICE. PROMISED A LONER CAR WHILE AND THEN CHARGED ME brought my car in for a large fix. Over paid because mechanic didn't know how to install engine that we discussed before hand. PROMISED a loner because it's a big job. 5 months QUALITY CAR RENTAL calls and demands I pay. Quality rental charges my credit card. NEVER AUTHORIZED THIS TRANSACTION. THEY COMMIT FRAUD. Will never buy Hyundai again and will tell all my clients to stay away. Horrible and completely unacceptable. Unprofessional and dishonest read more

Absolutely horrible customer service in their service department. We were dealing with Nalini that regularly did not respond to emails or phone calls. We brought our 2019 Santa Fe due to transmission troubles, as we thought it was still under warranty. Unfortunately it was not. The manager Hossam Mohamed was unreachable via email or phone call. So we had to go into the service department to try and speak with him and waited over half an hour, only to be told that this replacement can take over two months to be completed. There was no offer of replacement vehicle only rental for a "discounted price" of $55 a day. After three days waiting to hear if we could get the transmission and when it would come, we decided to take the car elsewhere as they can service our car within a week. Upon pickup they denied not responding to our emails and expected us to pay a fee for inspection. As we told them what the problem was at drop off. There was another couple there with the same issue. Please do not visit this Hyundai! read more

I purchased 2023 Hyundai Elantra on July 15 and I am very happy about the deal that I got. My sales person was Arshia and he was professoinal and friendly. I recommend him to anybody who is looking for Hyundai cars. Thanks Rahim Kefayati read more

Worst costumer service! I have a 2020 Kona which has engine trouble, that will take God knows to fix. I took my car to Thornhill Hyundai service for very loud and weird engine sound, while this car had a recall notice since April 2021 and nobody said anything and instead, they are trying to blame low oil engine or a small nail in the tire! During this time, I have no transportation. My car is under warranty. Hyundai has a strict policy of NOT providing loaner/courtesy cars to their customer for THEIR defects. This is really HORRIBLE customer service. Other manufactures provide loaner cars when there's a defect in their cars. This means for every Hyundai customer who bought a car and is still under warranty, they must foot their own bill for a rental. I don't recommend this company and their services AT ALL! read more

I get why all these 1 stars. I came here to test drive a Hyundai and try out Android auto. Salesman had no idea what "Android auto" is. On top of that he had serious attitude. He acted like I was making it up and asked me where I get my information from! While other dealerships push you to test drive their car even if you show no interest in buying it, this one didn't even bother. I can't imagine owning a car where I have to visit this terrible dealership every time I have car issues. read more

POOR COMMUNICATIONS...... 2011: Dad purchased the car 2012: Ownership transfers to me 2013: My dad died I've been in for service which is mediocre, e.g. in December I went in for the factory recall, and i asked them to check out the SQUEAKING NOISE when I used the BRAKES, told it was nothing... but they didn't explain why I was hearing it... It was a loud squeak... and a friend suggested I go elsewhere, so I found a reputable established garage, they checked it for free and explained what it was... and repaired it, and there's no more squeaking:-) I'm frustrated that I continue to receive letters and emails addressed to my dad. Getting a birthday card in 2016 was upsetting. I wrote an email... they committed to fix it. "I completely understand your frustration, and although it is past the point of apology I would like to extend another apology as we were not able to make the change at the time you requested. With that being said, I have done everything I can to ensure this doesn't happen in the future. I have updated your information with Hyundai Canada, as well as in both of our internal systems to make the change going forward." If for some reason this happens again please let myself know directly and I will have IT take a look into the file to find out the reason. Otherwise, as mentioned in the letter we would like to thank you for your valued business with Thornhill Hyundai and look forward to continuing our relationship. JUNE 20, 2016: Today's the 5 Year anniversary, and they sent me an email... address to who? Yep, my dad. read more

Worst Customer Service ever after buying a BRAND NEW CAR. Thats actually a used and defective car given to us by Mohsin, thought he is taking care of us but actually the truth is completely different. Everyone is there to make money , they dont care about you or about customer satisfaction. Still WAITING ON ANY MANAGER TO CONTACT US. BUT NO RESPONSE AFTER HAVING A BRAND NEW CAR JUST 6months old with all the warranties and everything. Ripped off from Mohsin and everyone who has taken advanage of young couple. read more

Worst service department. I've given them chance after chance. I each time they have screwed up the shuttle service. I've been left hanging on hours at end. The service people behind the desk, the shuttle driver and the manager all seem to do whatever they want which causes a lot of confusion. Came in for an oil change but have been waiting from 9:45-2:09 right now because it took them that long to figure out what is wrong with my car. Once they do manage to get their shuttle service shit together, forget ever being able to reach them. They will hang up on u or not return phone calls if u leave them a message. My car is allegedly ready yet the shuttle guy cannot be located as only one is working today (not my problem!) Previously they screwed up my shuttle service too and I had to be somewhere so made them give me a loaner. Thankfully they did but after 3-4 it seems they still can't get their shit together. I think Quentin (I think that's his name) is pretty good and attentive but his friend (older Indian gentleman) not so much! Run the other way. read more

As with so many others, I wish I could give 0 stars. From the minute I placed a parts order, Thornhill Hyundai was a black hole when it came to customer service communications. All I wanted to know was 1) Do they have the part and 2) when will it ship? That was apparently too much for Thornhill to share with me. Their website says they prefer email, so I sent them numerous communications. They rarely if ever responded. I ended up canceling the order but even that became an ordeal. After waiting more than a week for a $183.95 refund to show up on my VISA, the amount restored was $176.81, with no explanation. I'd call and see if I could reach someone to quibble about it, but at this point, I count this as a lesson learned: Do not use Thornhill Hyundai. read more

This dealership has the worst service department. I had my car in 2x for some rattling and even then they couldn't get it right. The last time I had it in, it was there for 5 hours and when I called to see what was going on and if my car was ready, nobody new anything about my car and my service advisor had left for the day. I will NEVER take my car back there again. read more

This dealership is part of Phaeton Auto Group. My parents bought a used 2019 Toyota Corolla LE on my behalf at the end of Aug 2019 from this dealership's sister dealership, Richmond Hill Hyundai. However considering my experience, I am recommending that the entire dealership group -- including Thornhill Hyundai -- be avoided. Why? Short story: They screwed up with the legal paperwork, and didn't deliver on everything in the contract, then ghosted me. I asked for reasonable compensation, they gave me a lowball counteroffer, and when I was finally willing to accept on one minor condition, they refused to negotiate AND asked me to sign a release form so that I can't post these truthful reviews. The full story: - The actual sale facilitated by the salesperson GS was seamless, although he did refuse to fill the gas tank up to the max when the car was delivered (rude, but not the end of the world). The car was driven off the lot a week later; no problems with performance 2.5 months later. - After taking ownership, I noticed a discrepancy in the paperwork. The sale agreement stated that the maximum distance driven on the car was ~16000km, while the odometer reading on the safety certificate (dated two days after the bill of sale was drafted and the car had been purchased) was ~18100km. - After taking the car and "closing" the sale, there were also a few other items that I had yet to receive, such as carpet mats and the paint pen (actually signed on in the sale agreement) as well as the full vehicle manual. - Throughout all of September, we attempted to contact GS several times about these two items. GS responded with one one-liner email and more verbal promises to follow up, then communications from him ceased. - By the first week of October (4-5 weeks after the car had been driven off the lot), we escalated to DG, the dealership's sales manager. DG also promised to immediately follow up and personally mail the items, but just like GS, he ghosted us too and all calls would be sent to voicemail. - Approaching late October, I escalated once more to Kiron Singh (KS), the dealership's general manager, mentioning that no response by October 25th would result in escalation to OMVIC and Toyota Canada. KS did respond in time however he revealed that he had just ordered the carpet mats, the manual, and the paint pen (8 WEEKS after the car had been driven off the lot). He also said that the discrepancy in the paperwork was due to an error in the bill of sale, which (in his words) "should have been updated at time of purchase", and therefore the correct distance was the higher one on the safety certificate. - I requested compensation for the error and the poor communication in the form of a $300 gas gift card. The $300 was determined via the difference in average sale price between a 2019 Toyota Corolla LE driven 16000km and driven 18000km. The gift card was requested to avoid the possibility of running into any further problems with the dealership (because honestly I had no more trust in them), however I did mention that I was open to other forms of compensation with similar value (e.g., annual service checkup). - KS made a counteroffer of 4 oil changes. I again asked for the $300 gift card, restated the reasoning, and also mentioned that compensation in the form of oil changes would have to be higher than 4 as I don't live anywhere near Richmond Hill. - KS responded that apparently Richmond Hill Hyundai's policy is to charge $0.05/km, therefore 2000km = $100, and the only option for compensation was via oil changes. - Fed up by this point, I said I would accept the oil changes if they could be done at any dealership within Phaeton Auto Group, including Thornhill Hyundai. However KS said that the oil changes could only be redeemed at Richmond Hill Hyundai, AND ONLY AFTER A FULL AND FINAL RELEASE FORM IS SIGNED. - Upon asking for the terms of the release, I was simply told it was "to ensure that there will be no further action taken towards [them] (no further compensation)," and that "this also includes actions [on] social media." Now, why should you care about my experience if the dealerships are different? Because according to the OMVIC database: - KS is only a Sales Manager, for both Richmond Hill Hyundai AND Thornhill Hyundai. - KS is also listed as a Salesperson for Richmond Hill Toyota. - The General Manager of Richmond Hill Hyundai is officially listed as John Welsh. He is also listed as the General Manager for Richmond Hill Toyota and Thornhill Hyundai. So, again: unless you're willing to risk having a poor experience like mine, DON'T buy from this dealership! AVOID PHAETON AUTO GROUP COMPLETELY including their other dealerships: - Richmond Hill Hyundai - Richmond Hill Toyota - Toyota Town (in London, ON) - Lexus of London (If this review eventually disappears, assume that either the compensation to sign the release form was much better than the original offer, or that any negative reviews are being censored.) read more

BE VERY, VERY, VERY CAREFUL 2 visits for an oil change in last 4 years. 1st Visit. Told that brakes were kaput. Advised to get a new car or +$5000 to repair. Canadian Tyre did calipers for approx. $400. 40,000 KM later no brake problems 2nd Visit. Told brakes were kaput. Advised to get a new car or +$5000 to repair. Local man did them for about $1200. Same visit. $880.00 for repairs with no prior estimate. Not clear what was done. No response to two written complaints (the last by receipted registered mail) as owner in Dubai & Manager John Walsh not apparently interested as no response. My complaints are being investigated by The Ministry of Consumer affairs and awaiting mediation. Three days ago needed a replacement key for my daughter told "It has a microchip. It will cost about $250.00 and will be sent away for 2 days leaving me without ability to drive (no key). Went to Canadian Tyre. No micro chip & they immediately cut the key for $10.00 BE VERY CAREFUL AND CHECK EVERYTHING. GET WRITTEN ESTIMATES FIRST & THEN CHECK WITH OTHER DEALERS AND MECHANICS AS TO WHETHER THE JOB NEEDS DOING and IF CHARGE IS REASONABLE. read more

Took my car for an oil change twice. They over filled the oil to the Brim which causes the oil to froth and not lubricate the engine properly. They must hire incompetent morons who don't have a clue how to fill a crankcase with oil to the proper level where it should be. I will never go back to this dealership again. read more

If I could give this place a zero star, I would have. Worst customer service ever. Don't ever go there, Richmondhill Hyundai is much more better, I've been to the down town one and also that one was much better. I dealt with a guy whose name is Salar and I'm not even sure how he gets to keep his job in a client service/sales field with that awful attitude, and awfully poor customer service skills. Came here on a Saturday before noon, Been waiting to talk to someone until around 4 pm, and didn't even get to talk to anyone. They everyone seem to be too busy to care, they did not put my name on any waitlist, and I didn't even know if there is one, until later when I followed up for the 4th time and saw that there actually were names on a list (or post it papers). Their loss, I would never go back and I'll make sure to let my friends and family know about my experience. Came here for a 2019 Hyundai Kona for myself and a santafe for my mom, and we will take our business where they deserve it. Don't ever go there, you'll have the worst experience. read more

Never again I will come to this place. Words can't describe how terrible is the customer service there, thanks to their salesman I won't buy any Hyundai. Dude demanded to have my driver license in order to tell me the price for a car, wasted 1 hour of my time and gave me less information that I could look up on Hyundai's website. Come there and see it yourself. read more

Went to their "sale" 7pm on April 13th and saw Sonia. When I asked questions, the majority of the answers from her and the front desk staff, "Not our department". I was asking about servicing and some other very basic stuff. I and assume others would never buy a car from such incompetent and unknowledgeable people... read more

This is worst dealership i have ever been to. Booked a test drive online. This somehow took them 3 hours. The test vehicle they gave me had no gas and the seats has cigarette burns. I went back inside and they took 1.5 hours to fill gas for my test drive. Lady insisted i make an offer for what they had in-stock even after repeatedly telling them i wanted to customize and order. read more

This place is so bad I'm turned off by Hyundai as a brand completely! I had to break the lease of my dad's Elantra lease due to his death knowing full well that along with the car, I'd have to fork over a large sum of money because he wasn't even half way through the agreement. Made an appointment for 1pm, show up at 12:45 and the person I'm supposed to be there isn't even there. In fact, the finance guy doesn't even show up until past 1:30! When he finally gets to his office, he said that he needs to wrap things up and will be another 10 minutes. That 10 minutes he needed became an hour and half. He was well aware of the situation and never showed any empathy for a death in the family. I'm not looking for a shoulder to cry on but he just didn't act like he cared. We met for about 10 minutes to take care of paperwork but in order to finalize the transaction, he needed someone from the shop and a manager to inspect the condition of the car. Of course, no one was available and this became another 45 minute wait. After the review of the car by the manager and report, the finance guy seeing someone else so another 30 minute wait. Finally we get to meet again to finalize the transaction, which meant signing the document and handing over about $12k, I don't know whether this was to save face, being apologetic or remembering something from customer service class (if it exists), he offers a ride home by the shuttle service. Can you take a guess on when the ETA for a shuttle is? Needless to say, it was deep into the afternoon rush hour and the shuttle was nowhere to be found. I gave up and ordered an Uber because I was getting sick of the place. Uber took about 30 minutes to arrive but I was glad to leave. The shuttle never showed up while I was waiting for the Uber btw. Judging by the other reviews I've been reading, one-star is too generous for this place. And from what I've heard from other Hyundai owners and their experiences at other dealerships (not just in the GTA), it's been the same. Hyundai, some of your commercials might look intriguing and cars well-priced but you're never seeing a nickel from me. read more

We were emailing with one of the salesman regarding a Genesis and had made an appointment to come in for a test drive on the coming Saturday. On Friday, we were in the area, so decided to stop in to see if we could test drive the car then. (We live in Markham, however my husband being a fan of the general manager's radio show on talk radio we decided to come to Thornhill despite DVNH being close by). Front desk staff were very nice and extremely pleasant. There was a slight wait as the person we had been in communications with, Vincent, was busy, and during this time front staff apologized for the wait and did their best to try and help us. Vincent shortly appeared and we sat down to discuss the vehicle and learned it had just been sold. We wanted to see the new model Genesis and he advised they do not keep any on site. No problem - we asked him to please let us know of any other similar model Genesis that comes available as we are very interested to purchase. He advises that the General Manager is selling his and that we can test drive it the following day. He asks for our phone number and promises to text us with times. By the next afternoon, we have yet to hear from him. We call him and leave a voicemail asking about the test drive as well asking him to kindly let us know of any other slightly used Genesis' come available. We have followed up with email as well ( our original mode of communication with him) - no response. At this point, we would not purchase a vehicle from this dealership. We were set on purchasing this car, either slightly used or new - who would have thought it is so difficult to part with 45-55k read more

Went to the dealership on December 27th and was totally blown off by the sales guy. He showed me 2 model cars and didn't even bother going over the financing with me. I told him what my budget was and he said there was no way I could afford an Elantra.. Bahaha! I don't know where they find these employees, but this guy reeked like cheap cologne. Oh well, I am getting a Honda Civic instead :) read more

Bought my car from here which was an average experience since I already made up my mind on the vehicle. However, about 1.5 years later I found that the passenger door latch on my car was loose; I needed a special Torx screwdriver to tighten it. Brought it in and asked to borrow the tool or get it checked out, however the technician says they can't adjust it and for me to go to a body shop. I literally just needed 3 screws tightened. I offer to just use the screwdriver and tighten it myself, and they said no due to "liability reasons". If I'm honest, literally the biggest pile of horseshit and least helpful service department ever. Not to mention the fact that I didn't get service until half an hour later than scheduled and only after a sales guy stepped in and prioritized it. I ended up going to my regular Midas location, asked for the screwdriver, and the guy tightened the screws and door became good as new. Literally all of 10 minutes. Some dealers are just ... completely useless for even the smallest things. read more

AVOID SERVICE DEPARTMENT! Why? 1. They claimed the entire throttle body on our car needed replacement and that the sensor "can't" be replaced on our car model. That was a lie and another Hyundai dealer replaced sensor for $40 bucks (versus 500+ for part) 2. Even through we told them upfront our car was American, they tried to run software updates that didn't work and then they couldn't reinstall the old software. Ultimately, we had to TOW OUR VEHICLE TO THE U.S. AT OUR OWN EXPENSE to get reprogrammed after they sat on it doing nothing for days. 3. They gave us a complimentary car rental during the process (only positive thing...well so we thought), only to call us over a month after we had left the dealership and settled the bill to try and tell us we needed to pay for the car rental and that they never told us it was free. Absolutely unacceptable service and massive waste of our money, time, and energy. Very unprofessional place with zero ability to take ownership of mistakes. read more

Good Luck trying to get ANYBODY to answer your phone after you sign the documents - there is no concept of service at this dealership. Stay away from this dealership despite your love for Hyundai cars. read more

Excellent customer service. Sonia has great knowledge about the vehicles and will help you in making the right decisions.

I brought my car for service. When at traffic light in drive waiting , foot on brake pedal, rpm drops from about 700 to below 500 for a second. Engine knocks hard and steering wheel vibrating. Hyundai santa fe sport 2017. This issue acquired 5 times in 2-3 weeks, it's rare. No codes in history or check engine light when it does it. I described this issue to service advisor . He told me if they can't find the issue I won't be charged and if it it's a warranty i won't be charged either. Of course Techncian couldn't find the issue. Service advisor before giving me the keys gave me the invoice to pay $72, he told me Techncian spent time and i have to pay. I told him " You sad that if Technician won't fix it i am not going to pay" he replied to me " this is our procedure , Techncian spent time and i have to pay, if you have any concerns speak to Manager" I asked for Manager, he told me they already left lol. This happened at 5 PM on Aug 14/19, 3 pm appointment. Tomorrow i am calling the dealership to speak to the Manager. Will keep you posted here. Guys don't let them scam you. read more

Went back to then because of an issue with my radio - something is broken -with excessive noise making the am radio useless. Car is still under warranty. They have no clue and will not attempt anything because Hyundai Canada won't pay them. Spoke many times with Hyundai Canada and they blame the dealership. It seems to ping pong back and forth between the two of them and nothing gets done. read more

Be prepared for a run around and additional, unnecessary trips to finalize a deal. Bought a demo car in October 2013 which means that it was used. Was told that it's not used but new. It had almost 9000 kms on it. Was charged for freight and air and for tires. While not against the law it's not best practice to do this. Check out OMVIC. Buyer beware! Also if you do have a problem with the service department don't expect that anyone will follow up with you and actually try to discuss your issue with you directly. I wanted to buy roof racks and came and got them installed and they weren't what I wanted. I tried to call and discuss my issue with someone in management but no one would talk to me directly and I was always told that they were in meetings. One manager did actually call me back once and left me a message with his cell phone but when I called him back he never answered and his voicemail wasn't connected. When I returned to the service department to get the roof racks uninstalled the advisor said "I know that you've made a complaint about me." I said "Uh no not about you but the service yes. " This made me very uncomfortable because I felt penalized for trying to get my concern addressed. When we were leaving someone stopped by and never introduced himself but gave us a t-shirt and a tote bag. Yes a free t-shirt totally makes up for the fact that no one here actually gives a crap about actually talking to you if you have an issue and free swag makes everything better. I will never go back. read more

The worst service at any car dealership that I have taken my car to for an oil change. I arrived at 10:20 for my 10:30 appointment. My car was finally finished at 1:20 - that is 3 hours for a simple oil change. I bought my car there in November 2017, even though I am from out of town, I thought I should take it there for my first service on the car. Never again. I complained while I was waiting, and complained when I finally got the car. I received no feedback on how my car was doing mechanically etc. The fellow told me that gee they overbooked the appointments. Really, I was not the one who overbooked them. What are they stupid and can not see that they put ten people into the same time slot. Really there were at least ten people there to check in the same time. Idiots. read more

I bought my car here and although I love the car itself, I didn't have a good experience at this dealership. The saleswoman was nice enough but she was clueless. Fortunately I did my homework beforehand. Suffice it to say I knew more about the car than she did. The finance guy was super aggressive in trying to up-sell me on extra insurances and warranties, and became noticeably irritated when I didn't opt for any of it. read more

I want to share with you my recent experience at Thornhill Hyundai and how bitterly disappointed I am in the service I received or didn't receive to be more exact. I went to Thornhill Hyundai so I could get a lift to pick up the car when finished. Typically I have gone to Toronto Hyundai Bought the part from the parts department (Hyundai 2 way remote starter) the week before my appointment. Went to the service department and spoke to Ed. He booked us in for Friday Oct 25th at 9 am. I brought the car there with the receipt for the part. I was directed to a service adviser who indicated that he didn't know what to do then said we will take care of you. He took a copy of the receipt for the part. I brought it up at 8 so I could get a ride to work from my husband. I was told by Ed the week before it would take a couple of hours and I should be able to pick it up by 12 pm. By 1:15 I had not heard anything about the car. I could not get through to anyone to tell me what was happening and after several times trying to call during my work day and leaving multiple messages with no return call, I turned to a colleague for a ride to Hyundai She drove me up there at 2:15 pm and they hadn't even started on the car. They said they needed a 3rd party to come and install it. I asked why did Ed book me in for 9 and said it would be ready by 12 if they couldn't install this remote. Ed was off today. The service adviser said that the person who installs this wasn't there. I said why would they book an appointment if no one was there. They said they could not explain what happened. They totally messed up and I have never been so unhappy with service in my life. I told them I would need a ride back to pick up the car. They said they would get an Uber. My friend started to drive me home and I got a message that the Uber was there. I went back to tell them I don't need the Uber now, I need it to come back to pick up the car. I got a call around 5 pm to pick up the car, an Uber came to get me and everyone was gone but my service advisor. I got the car and tried the remote. I wasn't sure how it worked and either was the advisor but the car started and I went home. To make things worse when I got home and looked at the card from the remote it said that it was a 1 way remote. We had ordered and paid for a 2 way remote specific to 2015 accent. I don't know if this will damage the engine as it was not the part I ordered or paid for. I noticed the error, no one from Hyundai did. I called Saturday to the parts department to see if I indeed ordered and paid for a 2 way remote. I believe his name was Ken and he assured me that I did. This confirmed my worst fears after a really frustrating day, the wrong part was installed. I did not get what I paid for and could not reach a manager over the weekend to resolve this. Ken advised me to call Monday morning. I had to waste more time trying to contact someone to sort this out and again come up there, drop my car off and be without a car for another day. I left messages over the weekend and completed the survey that was emailed to me and heard nothing back. I was going to call again on Monday but received a call from Ed a service advisor. I never heard back from any management to discuss this situation although several frustrating messages were left to more than one manager including Mimi. Ed asked me to book a time when he was there. He was off Tuesday morning so he wanted to be there when I came in so we made it Thursday. I dropped it off Thursday morning and tried to explain to him what happened previously. I don't know if he remembered our conversation from Monday morning. He said he would try to have it ready by 12 and would call. Again I received no call back from anyone with an update. Called and left a message for Ed with an alternate phone number if needed at 12:40. Never heard back. Called again and they told me Ed left for the day. I heard later there was a medical emergency. I understand that, but is there no one else at that service centre who can take over his clients? Finally after calling again asked to speak to a manager. I was passed to Richard and got his voicemail. Waited for a bit. Called again and was told he will call me back but was with a customer. Finally spoke to him and he looked into it and called me back. Of course no surprise the car was not completed or started again!!! They sent me a rental car at 2:45 so again 2 days without a car until now. Richard assured me the car would be ready next day at 12 but again no call and finally an email to tell me it would be ready for 4. Got the car and was given 150.00 credit for service (I have no proof of this as it is supposed to be on my file) but this seems more like a punishment than compensation as it means I have to deal with this service department again in the future. read more