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Thornton's Heating & Air Conditioning

5.0 (1 review)

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1 year ago

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C&W Mechanical - Removing the old A/C

C&W Mechanical

(5 reviews)

C&W Mechanical is my go-to HVAC company. I've used them for several new installs and service calls,…read moreand they have always gone above and beyond. I have complete confidence in recommending them to anyone for residential or commercial needs. Mike and Dylan bring expertise and a sincere care for people. Those are the kind of people I want in my corner.

When looking for a HVAC installer most people want a company they can trust who is reliable but…read morealso incredibly experienced. C&W checks all these boxes and more! I have never seen a company as thorough and passionate about taking care of their customers! Let's face it, if you're reading this review you're most likely needing a new HVAC system. And if you're like me you want to work with people who care about the little details as much as you do. People who treat the project as if they were installing it at their own home. Again, C&W checks all the boxes. I worked primarily with Jay and this guy is by far one of the most caring, knowledgeable, considerate, and helpful people I've ever met! Every detail of the project was handled with the care that makes up his character and makes C&W one incredibly respectable company to work with. He didn't just show up and give us a bunch of generic quotes but really worked to identify what we needed for our house and tailored a system specifically for those needs. Goodness, he even ensured every small detail of the install went flawlessly. From making sure our carpets were covered during the work, to clean up, to ensuring every detail of the install went just as planned or above. I can't recommend these guys enough. And that's just the start. These guys don't disappear after the sale and install either. Jay has checked in almost weekly to ensure everything is working properly. He even hunted down and applied for state rebates on our behalf getting us a large chunk of cash back. I mean what company does that??? Who offers that kind of service in this day and time??? I'll tell you who does... Jay and C&W. So, if you're on the fence looking for who to go with on your next air conditioner install let me just go ahead and give you the push. Choose C&W! I literally researched all the top installers in this area. And I'll tell you there are some really good ones out there. But none of them reached up to the standard C&W set for service, equipment quality, expertise, and after install support. These guys really are the real deal and you won't be disappointed. If you're not at least, bare minimum, giving them a chance to earn your business and quote your job you're doing yourself a disservice. These guys care about their customers and it shows in every interaction and in how they handle every job. So if you've made it this far in this review hopefully you should be convinced at least to give them a call and quote your job. I think you will be just as impressed as I have been!

Knight Home Specialists

Knight Home Specialists

(2 reviews)

Knight Home Services installed a "Frost-Proof Hvy Duty Lawn Faucet, Anti-Siphon" back in July 2025,…read morewhich ended up being defective. When it got stuck and wouldn't let the water out in Sept 2025 it was repaired at no charge under the warranty. It was still under warranty when it happened again in Jan 2026, but a different employee came out, who proceeded to tell me that I had broken it because the hose was attached to it. I explained that I had attached the hose to see if the water was working since it had gotten stuck the day before and I could not use it. Then he said the wind had caused it and I had caused it and I kept telling him I had not done anything and the wind had always been here and it had never affected the spigot that had been here for 20 years and then he said it I could add a heating strip and/or insulation - and again I said none of those things were needed with the previous frost-free spigot and this spigot is defective. At first I wanted it replaced because it was defective - this had happened twice now - it was not bursting, it wouldn't let the water out and this particular time whatever was froze up inside of it thawed out between me checking it and Tim his employee checking it. He did absolutely nothing to fix it and was surly and rude to me. I thought he had left to go back to the office and speak to his boss about it; instead he walked around in my yard without my permission, and apparently talking on the phone to his boss, because he came back to the front door and when I opened it, he put the phone out and said his boss wanted to speak to me so I took the phone, and his boss proceeded to shout at me, ranting in a nasty tone and repeating that I had left the hose on it and caused it to "freeze and bust" and told me that at least 10 times and I kept trying to speak and tell him it did not "freeze and bust" because it was working again! He was so rude and belligerent and I refused to be disrespected like that and handed the phone back to his employee, Tim. The owner Travis Knight, was such a bully and so rude to me because he did not want to honor the warranty. Today he called and left a message wanting me to call him. At this point I will not give him another opportunity to speak to me that way again. I texted him to inform him of that and to also inform him that neither he nor anyone associated with him can enter onto my property or they will be charged with trespassing. I will no longer accept a replacement and want to be refunded in full and I want my money back immediately.

Came out and was very nice. Said would send me a quote in a couple of days. That was three weeks…read moreago and still no quote.

Thornton's Heating & Air Conditioning - hvac - Updated June 2026

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